View Vacancy - Community Liaison Officer (01/18 LUA) - Placed on hold
Main purpose of job:
To work closely with Post Management in Luanda for the well-being of all staff at Post, with primary function as advocate for and provision of support to UK-based staff and families (all Government Departments) on family and community issues, principally in the areas of information gathering, welfare and communication.
Roles and responsibilities:
- Proactively and reactively gather information for UK-based and expatriate officers and families on:
o Spouse/partner employment in Angola, including at friendly diplomatic missions;
o Children’s education and childcare;
o Medical, dental, vet facilities;
o Recreational and social matters;
o Shops and restaurants;
o Sports and leisure;
o Cars and taxis;
o Banking and money changing.
- Welcome new UK staff and families, before during and after arrival. Ensure as smooth an integration as possible into the life of the diplomatic community: following up to check the settling in process is working; being a source of referral and support where questions, problems and difficulties arise throughout the posting. Conduct orientation. Shopping trips.
- Involve new families and residents in embassy crisis and resilience.
- Administer UKB orders of diplomatic supplies from South Africa, alongside residence supplies.
- Manage domestic equipment float – welcome kit;
- Prompt completion of periodic reports:
o Annual DSFA (Diplomatic Service Families Association) Spouse and Partner Employment Report;
o 6-monthly COLA survey;
o Annual updates to Post Report and Fact Sheet;
o Annual to Post Induction Pack (owned by HR manager).
- Member of the Angola Board, and Post Housing Committee to represent UK staff and families.
- Chief link between Embassy and DSFA in London.
- Good writing skills
- Good communication skills
- Excel, Outlook, Windows
- Proven people management skills, capable of leading teams
- Excellent inter-personal and communication skills
- Experience in managing financial budgets and resources effectively
- Ability to complete work to a high standard, under pressure with a focus on attention to detail and customer service.
- Good IT skills (MS Office, particularly Word & Excel)
- The member of staff will get the opportunity to learn basic operating procedures, and internal FCO systems during their induction.
- All CLOs should try to attend the CLO Course as soon as possible after completing probation to help them fully meet the demands of the job.
The CLO is based at The British Embassy Luanda. The Embassy is located in a purpose built compound which offers excellent office and accommodation. The FCO is co-located with colleagues from DIT and other department may join from time to time. There are 4 members of UKB staff and some of them with families at Post
The CLO needs to work closely with different parts of the Corporate Services Team (e.g. Estates) as well as the Regional Overseas Security Manager (ROSM)
Employment offers are subject to successful clearance of pre-employment and security checks. Staff who are locally recruited by the British Embassy Luanda are subject to Terms and Conditions of Service according to local employment law.
No accommodation or relocation expenses are payable in connection with this position.
Employment offers are subject to successful clearance of pre-employment checks.
This opportunity is closed to applications.