View Vacancy - Community Liaison Officer (CLO)- A2 , Mumbai. Part time
Main purpose of job:
The prime role of the CLO is to work with post management to provide support for the well-being of all UK-based officers and their families at living and working at Post. To lead on support to UK-based staff on arrival, during their posting, and on departure. To be the leading source of information for UK based staff on living in Mumbai, as well as to prospective applicants, particularly on issues relating to lifestyle, health, welfare, childcare and schooling. To maintain and update the post report and other supporting information, and to lead on returns to London on life at post (e.g. cost of living surveys). Provide post management with effective communication and guidance on issues affecting the whole BDHC community.
Roles and responsibilities:
The British Deputy High Commission (BDHC) in Mumbai wishes to recruit a Community Liaison Officer (CLO). This is an exciting and fulfilling opportunity for someone with a positive outlook on life who enjoys working with people. The BDHC community is small, but wide-ranging and varied, with staff and dependents drawn from all walks of life, and representing several different UK government departments.
As CLO you will be the prime conduit for communications between the BDHC community and senior management on wider welfare issues at every stage of a UK based member of staff’s posting. You will play a leading role in providing information about life in Mumbai to prospective candidates, ensuring you strike the right balance between helping attract staff, while being realistic about the challenges of life in Mumbai. You will lead on support for staff on arrival at post, delivering effective liaison between our corporate services team, line managers, and senior management to ensure that new arrivals receive the support they need.
You will also lead on the response to corporate returns required by London, including cost of living surveys, and take lead responsibility for ensuring that our post report and associated documents are up to date and accurately reflect life in Mumbai.
Your main responsibilities will include:
- Welfare at post: be the main point of contact for 8 UK based staff and their families prior to and throughout their posting in Mumbai (single officers, couples and families as well as officers on temporary duty). This will include ensuring as smooth an integration as possible into Mumbai; following up to check that the settling in process is working; and being a source of referral and support where questions, problems and difficulties arise. The CLO should be proactive in getting to know all officers and partners to help the CLO recognise, acknowledge and support specific welfare/pastoral needs of individuals.
- Corporate Liaison: act as liaison between BDHC Mumbai and the DSFA (Diplomatic Spouses and Families Association) in London. Complete required post returns to DSFA on key issues (primarily on spouse/partner employment at post; recreational facilities, Cost of Living Reports, etc.).
- Support point: The CLO should also hold, use and provide, information about support agencies
- within relevant government departments available to all staff at post (e.g. FCO Health & Welfare teams, Employee Assistance Programme, DSFA, FLAGG, Diversity team etc – and other represented HMG department counterparts (DIT, HMRC, etc)
What we want from you?
- Be a “people person” with a positive outlook on life who has a track record of successful adaptation to life in Mumbai.
- Be able to combine friendliness, approachability and empathy with resilience and discretion
- Be a good communicator, who has a good knowledge of Mumbai and how to get the best from it
- Be able to work independently
- Have strong interpersonal skills and strong sense of maintaining confidentiality – the successful candidate may be the recipient of sensitive or confidential information from post management, staff and/or families. Complete confidentiality must be maintained at all times.
- Have good IT skills
Learning and development opportunities (and any specific training courses to be completed):
The CLO will participate in the DSFA CLO course in London as soon as possible after completing the probation period.
Language requirements:
Language: English
Level of language required: Fluent
Other skills / experience / qualifications:
Relevant previous work experience is not essential. However, we are looking for someone with a high level of enthusiasm and motivation and who can drive and deliver the various aspects of the community liaison work.
British High Commission (BHC) candidates, the Local Staff BHC Terms & Conditions will apply.
For other than BHC candidates, salary will be INR 15,173 per month + 12% provident fund + 6% Special allowance.
Additionally the BHC offers a great benefits package that includes annual domiciliary medical cover, plus a Group Hospitalisation Scheme with Rs. 500,000 floater cover for your immediate family.
The BHC is recognised as a good employer, with a robust, fair and transparent performance management & appraisal system linked to increments and staff bonuses. We have a 5-day working week, plus annual leave, public holidays, maternity leave provision, special leave, paid sick leave provision; ample development opportunities, travel opportunities, a good organisational culture, and excellent work/life balance.
Around half of our work force is women. We treat people with respect and equality and have a policy of zero tolerance for any form of discrimination, bullying, or harassment. This is a good opportunity to be part of a strong, diverse team, working in the biggest network that FCO has anywhere across the globe. We are aiming to make it the best.
This position is for 2 days a week. However, we welcome applications from job-share partners, and are keen to explore flexible working arrangements with any suitable candidate, in line with our overall support for flexible working.
To Apply:
Please note applications without (a), (b) and (c) listed below will not be considered.
a) Complete the Online Application Form
b) Attach a detailed CV mandatorily
c) Complete the motivation segment in the Online Application Form and the competency questions.
Internal Candidates please Note:
- While applying for this position, upload the appraisal forms for the previous 2 years (if applicable) else the application will not be considered.
- Inform the line manager before applying for the position.
Please Note :
- Applicants who do not have the required qualification & experience should kindly abstain from applying, as their applications will not be considered.
- Only shortlisted candidates will be contacted and no telephone enquires will be dealt with.
- The appointment will be subject to Police Verification and other checks including references, educational and professional.
We welcome all applications irrespective of age, race, colour, gender, disability, sexual orientation, religion, belief or creed. We are also open to applications from people who want to work flexibly.
The work of a diplomatic mission can be unusual, and the subject matter can range across the full breadth of the UK-India partnership. The nature of communications is that you and colleagues will need to be able to flex to support other priorities outside of your immediate work areas where necessary, for example during high-profile visits.
This opportunity is closed to applications.
