View Vacancy - Emergency Travel Document Desk Officer (ESP21.186)
Due to COVID-19, you may experience some delay in the progress of this recruitment campaign. We are working hard to minimise any disruption. You may find more information in the Additional Information section below.
The British Embassy in Madrid is part of a world-wide network, representing British political, economic and consular interests overseas and is looking to recruit a temporary Emergency Travel Document Desk Officer.
The main purpose of this role is:
1 – Provide policy advice on complex ETD casework to colleagues at the ETD Centres and in the wider consular network; and, to complete nationality determinations to enable ETDs to be issued to British Nationals who have not previously held a UK passport.
2 - To lead projects to update all ETD training materials (by 31 March 2022) and deliver a programme of tailored training to ETD Centres (by 31 August 2022).
You will work as part of the Document Policy Team in Consular Assistance Department. The team plays an important role in supporting British Nationals overseas whilst protecting the UK border by ensuring that only those eligible for an ETD receive one. You will play a key role in in maintaining a quality ETD service and will manage relationships with our key stakeholders, including the ETD Centres in Madrid, Singapore and Ottawa, and HM Passport Office (HMPO).
Roles and Responsibilities
Emergency Travel Documents (ETDs) are a key part of our consular assistance offer. It is one of the largest consular services - we usually issue around 30,000 ETDs globally per year. As of May 2021, all ETDs are processed in one of three processing hubs (ETD Centres). Overseas Consular teams are still involved with complex cases, printing and stock management of ETDs.
- Casework
Some ETD applications are very complex and must be approached carefully. You will provide policy advice to consular staff in London and overseas on complex ETD cases, liaising with specialist advisers, members of the ETD Policy Team, ETD Centres in Singapore, Ottawa and Madrid, HM Passport Office (HMPO) when required. You will make nationality determinations for ETD applicants who have not previously held a full passport. You will be main point of contact for Document Policy Team with the ETD Centre in Singapore.
- Training Lead
You will lead on a project to update the training materials for the ETD Policy Team, ensuring that training material on the online learning platform (GLO and for use in workshop are up to date and reflects current policy/practice). You will lead on continuing to deliver ETD policy and guidance training colleagues in the ETD Centres who now process all ETD applications globally.
- Service and policy delivery
You will consider and implement innovative and creative ways for the development of our ETD service. You will contribute to the continuous development of ETD policy, identifying emerging themes or gaps in policy/guidance and support the team to secure stakeholder agreement for the required policy changes.
- Team Resilience
You will cover for other team members when necessary, including on ETD operations. You will collate management information on ETDs for external stakeholders.
- Excellent verbal and written communication skills enabling effective communication in English (minimum C1 level);
- Ability to follow guidance, think through complex casework and understand risk.
- Strong attention to detail and problem solving skills.
- Excellent interpersonal skills, including the ability to work collaboratively with a range of colleagues, and understand the issues that British nationals may face overseas.
- Good IT skills (proficiency in Outlook, PowerPoint, Excel and Teams).
- Experience of end to end ETD processing;
- Official Sensitive security clearance;
- Recent HM Passport Office nationality training.
This is a B3(EE) grade, part-time and fixed-term contract until 31 August of 2022 . Normal working hours are 30 per week.
This job can be based in Spain ( any of the locations of the Spain network) or Singapore. If you are interested in applying to more than one location(s), you should submit an application for each. Please go to https://fco.tal.net/candidate and search the location and job title and “Apply"
The successful candidate is subject to a confirmation of a background check, security clearance and the successful completion of a probationary period.
The successful candidate will be enrolled in the Spanish Social Security Scheme and will therefore not be entitled to any gratuity from the Embassy based on gross annual salary.
The Embassy is a Diplomatic Mission with tax exempt status and does not collect taxes for other States. Employees are fully responsible for payment of income tax at the legally required rate. Staff recruited locally by the British Embassy in Spain are subject to terms and conditions of service according to local Spanish employment law.
Visa/work permit requirements: Candidates must currently hold the independent right to live and work in Spain and be prepared to ensure that right remains throughout the scope of the contract.
Please note that it is your responsibility to ensure you meet the legal requirements to live and work in this country.
Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”.
We advise you to allow enough time to complete and submit your full application, since only applications completed and submitted before the deadline will be considered.
Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.
FCDO does not pay for travel related expense incurred in interviews (including Security Check) or accept any financial risk, including cancelation or reschedule costs. The FCDO will not meet the costs connected with relocation if offered a position.
Please be advised that Consular positions at the FCDO entail dealing with casework in situations that may involve death, detention, rape, assault, post-mortems, prison visits and highly distressed customers.
*Please note for more information on the Common European Framework of Reference for Languages: Learning, Teaching, Assessment levels please click on the following link CEFR. Please bear in mind in case you are invited for an interview your language skill is going to be assessed.
Additional Information (due to Covid-19):
You may experience some delay in the progress of this recruitment campaign and we are working hard to minimise any disruption;
Interviews will be done remotely if the existing situation determines this to be the right course of action;
Starting date may be delayed depending on circumstances at the time and it will be agreed with the selected candidate.
This opportunity is closed to applications.
