View Vacancy - Vice Consul (CVP18.704)

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Foreign, Commonwealth and Development Office (Consular Roles)
Consular

The British High Commission in Cyprus, part of a world-wide network, representing British political, economic and consular interests overseas and is now looking for a temporary Vice Consul to help lead on the delivery of first class customer service, consular assistance and support to resident and visiting British Nationals.

As a Vice Consul, you will be a key member of the High Commission team working on the delivery of Consular Services and tracking the impact of the UK’s exit from the European Union on property and residents’ issues ensuring accurate information is available for UK nationals, including website content, and you will support pro-active outreach and engagement campaigns to UK nationals. Your job will therefore require travel across Cyprus.

Main Duties and Responsibilities:

Specifically, as an integral part of the High Commission Team, you will:

  • Ensure efficient handling of assistance cases in line with guidance, maintaining an overview of cases and system usage as well as providing support and advice where necessary. Lead on high profile cases and incidents liaising with key stakeholders including London based colleagues. Carry out Notarial and Documentary services. Respond to escalated enquiries from members of the public;

  • Keep abreast of evolving consular policy as well as changes to Cypriot governmental processes that may impact resident British Nationals, ensuring implementation and liaison with appropriate Ministries. Lead on the implementation of change management projects aimed at providing more efficient, effective and better quality services;

  • Respond to crises. Test local crisis plans ensuring staff fully trained. Contingency plan for large-scale events including preparation of digital advice. Work with London colleagues and news desk to update on incidents and Travel Advice. Ensure delivery of Summer Consular Prevention plan. Update digital gov.uk consular content.  Liaison with tour operators and other interlocutors as appropriate;
  • Act as Property Officer for the Mission, ensuring that policy issues affecting British nationals are communicated appropriately.  Liaise with authorities on generic property issues, including those for the northern part of Cyprus identifying, communicating solutions where necessary, and advising senior management accordingly. 
  • At least 5 years of previous experience in a customer facing role and ability to respond to a wide range of customer needs;
  • Language skills: English at C1 level or above and Greek at B2 or above under the Common European Framework of References for Languages;
  • Excellent communicator, strong outreach and networking skills;
  • Excellent time management and organisational skills; ability to work without close supervision;
  • Resilience and resistance to trauma; ability to cope with the challenging nature of consular work;
  • Good team player and competent decision maker; analytical and innovative;
  • Good knowledge of Microsoft Office applications, able to adapt to various programmes/systems.
  • Knowledge of Cyprus government structures and processes.

  • Previous Consular experience;

  • Turkish speaker;

  • Experience responding to crisis situations or crisis training.

17 December 2018
Executive Officer (EO)
Full-time, Temporary
36.25
Europe, Eastern Europe & Central Asia
Cyprus
Nicosia
British High Commission Office
1
EUR
2,328
17 January 2019

This is full time, fixed term contract for 6 months.

The gross monthly salary for this position is €2,328 at B3(L) grade level.

The confirmation of appointment is subject to professional background checks and security clearance procedures.

The successful candidate must be free of any convictions, and undergo a UK security clearance process.

All applicants should include on their application, information on all nationalities held and current residence status in Cyprus. Staff recruited locally by the British High Commission in Nicosia are subject to the Terms and Conditions of Service according to local Republic of Cyprus employment law.

All applicants should have the right to live and work in Cyprus and be prepared to engage bicommunally, where necessary. The British High Commission does not sponsor work/ residency permits.

Visa/passport requirements: Must currently hold the independent right to live and work in Cyprus and be prepared to ensure that right remains throughout the scope of the contract.

Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”. We advise you to allow enough time to complete and submit your full application, since only applications completed and submitted before the deadline will be considered.

Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.

Please be advised that the British High Commission will not be able to meet the travel costs incurred when travelling to the interview, nor the costs connected with relocation if offered a position.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

This opportunity is closed to applications.