View Vacancy - Vice Consul

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Foreign, Commonwealth and Development Office (Consular Roles)
Consular

The British Embassy in Dubai has a vacancy for a Vice Consul, Grade B3 (L) position.

Objective:

The successful candidate will ensure British nationals in Dubai and Northern Emirates receive a professional service that is effective, timely, consistent and in line with Foreign and Commonwealth Office guidance.  They will be required to provide direct advice and support to distressed British nationals including leading on certain high level and sensitive assistance cases.

The job holder will be responsible for the local delivery of the Consular Regional Business Plan and global consular initiatives as well as the consular elements of the Country Business Plan.  Reporting to the UAE Operations Manager based in Dubai, they will be required to lead, motivate and encourage the 3 x Pro Consuls, 1 x Consular Assistant to participate in global, regional consular activities and proactively deliver consular prevention and outreach work. The job holder will need to be a self-starter and highly motivated, with excellent interpersonal skills.

In response to a local or regional crisis, the job holder will play a key role in managerial responsibility for the Section’s response and deployment.  

Main Duties and Responsibilities:

  • To lead, motivate and develop the Consular Team with direct line management of three Pro Consuls. 
  • Manage the Team’s provision of Consular Assistance to distressed British nationals, including providing guidance and support in difficult cases:

            -Detainees, including visiting police stations and prisons

            -Hospitalisations

            -Dealing with bereaved families

            -Child custody issues

            -Other sensitive cases such as rape, child abduction, forced marriage.

            -Notarial and documentary services

  • Ownership of formal response to public correspondence.  Ownership of returns and forms that are required by Foreign and Commonwealth Office (FCO) London.
  • Identifying areas of potential high level interest and briefing seniors and others accordingly. Preparing written briefing and updates on cases and issues
  • Monitoring changes in local procedures and practices and ensuring that our information and guidance for British nationals reflects any changes and is up to date.
  • Monitoring changes in consular processes and FCO corporate issues and keeping team updated
  • Managing emergency travel document processing, and the notarial/legalisation operation ensuring consistent customer service to British nationals.
  • Key role in Post Emergency response to crises including planning, exercising  and any response to a crisis affecting UK citizens.
  • Participation in formulating Embassy management policies. Representing section at Embassy and corporate events
  • Identify training and developmental opportunities. Manage section cover and other operational issues
  • Manage Team budget
  • To be prepared to work out of hours, occasionally anti-social hours, as required.

Prevention Communications and Outreach

  • Proactively plan and deliver high quality UAE prevention and outreach projects in support of the Consular Strategy, working closely with the Dubai press/communications team.

Regional

  • Travel to the UK and within the MENASA region (and possibly further afield) will be required for training and logistical purposes.

Key Competencies:

  • Leading and Communicating - Display enthusiasm around goals and activities – adopting a positive approach when interacting with others.
  • Managing a Quality Service- Effectiveness in this area is about being organized to deliver service objectives and striving to improve the quality of service, taking account of diverse customer needs and requirements.
  • Delivering at Pace- Effectiveness in this area means focusing on delivering timely performance with energy and taking responsibility and accountability for quality outcomes.
  • Making Effective Decisions - Demonstrate accountability and make unbiased decisions. Examine complex information and obtain further information to make accurate decisions. 

Essential:

  • A team player who is capable of working on their own initiative and who is adaptable to changing priorities.  Must be able to work and act without close supervision.
  • Experience of managing a team- 2 years minimum.
  • Good interpersonal skills and an ability to cultivate and maintain a range of contacts at all levels.
  • Experience of working strategically and of project development and management
  • Ability to bring a flexible and creative approach to your work. 
  • Ability to talk to large groups of people as part of our Prevention and Communication work
  • Excellent front line customer care skills and the ability to respond to a range of customers needs.
  • Excellent oral and written English essential. 

Desirable:

NA

4 June 2017
Executive Officer (EO)
Fixed Term, Full-time
38
Middle East & North Africa
United Arab Emirates
Dubai
British Embassy
1
AED
14,957
1 August 2017

Working Hours and Remuneration:

The Embassy aims to offer an attractive working environment and remuneration package for this role, including: salary of AED 14,957 per month inclusive, performance bonus, five weeks vacation per annum plus office holidays, on-site parking and on-site swimming pool, gymnasium and sports facilities.  The contract will be a 2 Year Fixed term contract.

No accommodation and relocation expenses are payable in connection with this position.

Conditioned working hours are 38 hours per week. Standard working hours are from 07:30 to 14:30 from Sunday to Thursday. Position holder should be flexible in their approach to hours worked as these will be dictated by operational needs and may involve working out of hours.

Nature of work:

Consular work can sometimes be stressful, distressing and of a sensitive nature. The successful applicant will therefore be expected to demonstrate high levels of personal resilience and maintain absolute consular confidentiality and impartiality.

How to Apply:

Interested candidates must attach the following documents when applying online:

  1. A covering letter.
  2. An updated Curriculum Vitae (CV).

** (Your application must be completed and include examples of when you have demonstrated the competencies outlined above in the cover letter or motivation section in the application form. Applications that do not include this information will be rejected).

The closing date for applications is 04 June 2017.

Applications received after the stated deadline will not be considered.

Process:

The recruitment process, including security clearance, is expected to take around two months.

Due to the large amount of applications the Embassy receives only those shortlisted for interview will be contacted. Short-listed candidates will be invited for an interview.

The successful candidate will be required to undergo security vetting procedures. Any offer of employment will be subject to the candidate achieving suitable clearances.

The British Embassy Dubai is an equal opportunities employer, dedicated to inclusivity, a diverse workforce and valuing difference. 

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

This opportunity is closed to applications.