View Vacancy - BK - Consular Assistant, A1

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Foreign, Commonwealth and Development Office (Consular Roles)

The British Embassy in Bangkok is part of a global network providing a full range of consular assistance to British people in Thailand in line with the Foreign and Commonwealth Office’s (FCO) published Consular Guidance and Customer Charter, Consular Services Strategy, local procedures, guidance and performance standards. The successful candidate will be working in a fast-paced environment where the ability to work under pressure is vital. Consular officers have the opportunity to make a direct difference to people’s lives in sometimes challenging circumstances.  The job requires dealing with sometimes extremely sensitive cases, or responding to crises.

As part of a small team of Consular Assistants, the main purpose of the job is to provide administrative support to the team in the delivery of consular assistance to British people.  The jobholder will deal with enquiries from members of the public, public officials, and authorities by telephone or email.  The jobholder will support the Assistance Team in their casework, accompanying on visits and handling documents as required.  They will be responsible for maintaining statistical reports and other administrative tasks for the smooth running of the office, as well as providing support to project work.

The Jobholder is expected to provide:

Operations Delivery - Assistance Casework Support

  • Assist the team with casework including making and receiving phone calls, liaising with the Thai authorities, families within Thailand, and lawyers. Make checks on the British national identity database as directed.
  • Accompany colleagues on visits e.g., prisons, hospitals.
  • Arrange and prepare correspondence to stakeholders and partners. Draft informal translations of official documents in English and Thai. Manage the depositing of funds, medication and shopping to detainees.
  • Adding case notes, data entry, and scanning documents onto the Embassy casework system. Maintain system for electronic and paper files.

Operations Support

  • Participate in the core duties and activities of your team’s key responsibilities: Network & Operations, Consular Excellence or Complex Cases and Safeguarding.
  • Check and distribute incoming and outgoing mail for Consular section e.g. organise and arrange packing for outgoing mail as requested; distribute incoming mail to team members.
  • Maintain section databases and data inputting e.g. correspondence data, sentencing register, prisoner’s relatives, health and medical information, list of volunteers, and customer survey information.
  • Day-to-day office management such as but not limited to maintenance requests including stationery orders, supplies and meeting management.
  • General ad hoc support for the Consular Section as directed e.g. flight/hotel/car reservations for officers and visitors, assisting with visits, etc.

Teamwork and Learning

  • Personal administration and management including participation in the annual appraisal system.
  • Responsible for completing personal development plan and maintaining skills and knowledge proficiency.
  • Undertake ad hoc tasks as directed by line managers.
  • Team player proving support and understanding to colleagues dealing with traumatic events, distressed British people and complex cases.

Projects and Engagement

  • Participate in projects in the Thailand Country Business Plan and Consular Team objectives
  • Support where appropriate outreach, engagement or partnership initiatives building relationship with key stakeholder, authorities and partner organisations.

Business Continuity and Resilience 

  • In crisis /emergency situations work as required to support Embassy response (sometimes on a shift pattern working unsociable hours).
  • In times of peak operational demand, work flexibly within the section.

    • Experience of living in or understanding of the United Kingdom, British people and culture
    • Previous experience  in consular services or in another support providing organisation  would be an advantage
    • Ability to write and speak Thai 
    22 July 2018
    Administrative Assistant (AA)
    Asia Pacific
    British Embassy
    27 August 2018

    The British Embassy offers a competitive remuneration package, including salary (will be abated for those not liable to tax), benefits, a leave entitlement, Health Insurance and comprehensive development programme based upon business need and individual staff requirements. 

    Employment offers are subject to successful clearance of pre-employment and security checks. Staff who are locally recruited by the British Embassy are subject to Terms and Conditions of Service according to local employment law.

    No accommodation or relocation expenses are payable in connection with this position. You must have or be able to obtain work authorisation in Thailand in order to apply. Any costs related to obtaining or renewing permits and visas are the responsibility of the successful applicant.

    All applications must be received before 23:55 on 22 July 2018.

    Incomplete application forms will not be taken into consideration, so please ensure you provide the information requested. We regret to advise that we will only be contacting short-listed candidates. Applicants called for an interview will be assessed on the core competencies listed above.

    Reminder for existing Embassy staff who will be interested to apply:

    Along with the completed online application form, candidates should upload their last two years End of Year Appraisals if applicable. If applicants have been employed for less than twelve months, they will need to provide permission from their Head of Section to apply and should attach this to their application. 

    Guidance on completing competency based application forms and sitting Interviews can be found on the BE Website and also on the Civil Service Learning portal, Virtual Ashridge portal and (both accessed through the CSL). Staff are strongly advised to refer to these. 

    We recommend all applicants to understand the Civil Service competences before applying for any role and in preparation for interviews. For more information, you can visit our website - 

    Please check your application centre regularly for any update on your application.

    Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official site. If you complete and send an application through any other site, we will not receive it.

    This opportunity is closed to applications.