View Vacancy - Vice – Consul Dominican Republic and Haiti

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Foreign, Commonwealth and Development Office (Consular Roles)
Consular

  • Oversee and provide guidance to the Consular team, including the Honorary Consuls based in Dominican Republic and Haiti.
  • Ensure service delivery, audit requirements, and case management exceed the minimum expected standards and are in line with the Consular Strategy and Consular Guidance
  • Conduct a strategic review of active casework; liaising with UK, Post and regional stakeholders as appropriate to effectively manage high profile and/or complex cases.
  • Monitor casework trends, making recommendations and adjustment to casework management and/or prevention activity as appropriate in consultation with key stakeholders.
  • Provide consular assistance in accordance with current guidelines, including but not limited to visiting British nationals in hospital or jail, providing support following bereavement, child custody matters, sexual assault, and cases involving mental health issues. Provide reports and coordinate strategy discussions with senior leadership on high profile cases.
  • Work with the Political Sections to ensure accurate travel advice for Dominican Republic and Haiti.
  • Proactively identify, manage, deliver and evaluate prevention activities; working in conjunction with political and other internal teams. This will include representation at events and public speaking duties.
  • Develop and maintain positive relationships with local authorities (e.g. police, prison service, immigration, hospitals, and children’s services), key stakeholders (e.g. travel and tourism industry, support groups, NGOs) and other diplomatic missions.
  • Resolving customer concerns effectively and fairly, pre-empting these where possible; reviewing the consular service offering at Post and the customer journey utilised on case management.
  • Lead the countries’ Consular Volunteer Network where applicable.
  • Bid for and manage the consular budget ensuring that resources are profiled accurately, used effectively and in accordance with published guidance. Highlight concerns and leverage opportunities to maximise spend in a timely manner.
  • Lead on Consular aspects of crisis response, including ensuring emergency equipment is tested regularly and fit for purpose. Ensure Consular team and Honorary Consuls are fully trained and understand their role in a crisis. Respond to crisis events as necessary.
  • Work with consular colleagues in the Americas region contributing as necessary to help shape the development and application of consular strategy and policy in the network, provide resilience and share best practice.
  • Provide out of hours assistance to emergency consular cases as appropriate; predominantly notified via our Global Response Centre staff in London.

  • A strong team player with previous management experience is essential for this position.
  • 3+ years of relevant work experience (to include working with the public and staff management skills).
  • Excellent communication skills; both written and oral, including the ability to communicate at all levels
  • Initiative, drive & determination with superior problem solving skills, sound judgement, common sense and the ability to remain calm under pressure.
  • Proven ability to prioritise, effectively manage and execute multiple tasks.
  • Proven ability to demonstrate initiative and self-motivation
  • The successful candidate must be available to attend a training course in the UK within the first 3 months of employment.
  • Proficiency in MS Office
  • A valid driving licence is essential for getting around the Dominican Republic

Language: Fluency in English and Spanish


 


  • A relevant Bachelor's Degree
  • Experience in public speaking duties
  • Experience of managing outreach programmes including undertaking a wide variety of public speaking duties.
  • Initiative, drive & determination with superior problem solving skills, sound judgement, common sense and the ability to remain calm under pressure.
  • A good knowledge of multi-cultural Britain, its language, and geography.

Language: Fluency in French


8 March 2019
Permanent
Latin America and Spanish speaking Caribbean
Dominican Republic
Santo Domingo
British Embassy
DOP
$95,653.10
29 April 2019
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This opportunity is closed to applications.