View Vacancy - CGZ - Deputy IT Support Officer, AO

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Foreign, Commonwealth and Development Office (Operations and Corporate Services)
Technology, Information and Digital Transformation

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.

MAIN PURPOSE OF THE JOB:

Working to the IT Support Officer (ITSO), the role is to be the coordination person for the consulate IT, providing a support and administration role.

The successful applicant will be responsible for providing support to the IT of all mission premises in Guangzhou, providing administrative support as specified by the ITSO.

As well as this role primarily being administrative there is an important liaison role; at times acting as the interface between a wide range of stakeholders and staff, UK based, country-based and members of the public. The role calls for a confident, articulate person who can project a presence, but also someone who can display empathy, credibility and calmness under pressure.

Manage Windows network with 80 users

  • Respond to user support requests
  • Troubleshoot and resolve user problems
  • Provide ad-hoc training to users to help them make the most of the system
  • Manage user accounts and access to the system
  • Maintain and keep administration records
  • Escalate problems to IT colleagues in the China Network and UK as appropriate

Manage Hardware and network infrastructure

  • Troubleshoot and resolve hardware and network problems with both IT hardware and telephone systems
  • Escalate problems to IT colleagues in the China Network and UK as appropriate
  • Rebuild and replace faulty equipment
  • Upkeep of hardware inventory
  • Support the ITSO in project and maintenance work as required

Manage IT systems

  • Ensure IT procedures are complied with
  • Escalate potential breaches as appropriate.

Management and maintenance of non-business critical systems

  • Manage user accounts and access to a small windows network
  • Management and monitor of hardware, software and network infrastructure

IT training, learning and development

  • Help build awareness and capability across an organisation of 80 users
  • Assist ITSO when required in training staff on processes, equipment and applications

Support for general corporate services work and post crisis planning work as well as wider corporate contributions

RESOURCES MANAGED:

  • N/A

NOTE: Applicants should hold one of the following passports: UK, US, Canada, Australia, New Zealand.

  • Knowledge of Windows systems
  • Knowledge of networking
  • Knowledge of Microsoft Office
  • Experienced at helping users get the most out of IT systems
  • Willingness to learn

LANGUAGE REQUIREMENTS:

  • Language: English 
  • Level of language required: Excellent/Highly Proficient 

  • IT support experience in a busy environment a distinct advantage.
  • Fault-resolution and network/application troubleshooting across Windows network environments 
Changing and Improving, Managing a Quality Service, Delivering at Pace, Working Together
27 September 2022
Administrative Officer (AO)
Fixed Term
35
12 months
Asia Pacific
China
Guangzhou
British Consulate General
1
RMB 15,789 per month
1 December 2022

We offer a competitive package, which includes basic salary, good leave entitlement, and insurance plan etc. The monthly salary is RMB 15,789/ month. We also offer excellent development opportunities and a 22-day annual leave entitlement in pro rata. Conditioned working hours are 35 hours/ week from Monday to Friday and flexible working can be arranged upon personal needs and business hours of operation.

Staff recruited locally by the British Consulate-General Guangzhou are subject to Terms and Conditions of Service according to local Chinese employment law.

Employment offers are subject to successful clearance of pre-employment and security checks. Staff who are locally recruited by the British Consulate General are subject to Terms and Conditions of Service according to local Chinese employment law.

No accommodation or relocation expenses are payable in connection with this position. All candidates must be legally able to work and reside in the country of the vacancy with the correct visa/work permit status or demonstrate eligibility to obtain the relevant permit. Any costs related to obtaining or renewing permits and visas are the responsibility of the successful applicant.

Please note that your application must be submitted before 23:55 on the day mentioned in the above field "Application deadline."

Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.

We advise you to allow enough time to complete and submit your full application since only applications completed and submitted before the deadline will be considered.  Applicants called for an interview will be assessed on the core behaviours listed above.

All applicants are required to mandatorily fill the online application form completely including the employment and educational details, experience, professional skills and behaviour based questions. We will be thoroughly reviewing the applications and incomplete form in any respect may not be considered while shortlisting for the next stage.

For inclusivity and diversity, please remove the following personal information when uploading your CV: name, address, email address, age, date of birth, gender, and nationality.

The start date mentioned in the job advert is a tentative start date and the successful candidate will be required to undergo security vetting procedures. Any offer of employment will be subject to the candidate achieving suitable clearances.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

This opportunity is closed to applications.