View Vacancy - AUH - FCDO Services Regional Customer Coordinator (EO)

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
FCDO Services
Estates

The British Embassy in Abu Dhabi has an exciting opportunity for a driven and organised person to join FCDO Services team as Regional Customer Co-ordinator on a fixed term contract of three (3) years.

This opportunity is a rewarding role, which supports the British Government’s Network of Embassies, High Commissions and Consulates across the entire Middle East and Africa region. The ideal candidate must be a great communicator, comfortable in dealing with customers at all levels, have excellent communication, organisational and time management skills.

The Regional Customer Coordinator is responsible for the coordination of various projects across the region and acts as a central point of contact for customers.

Reporting to the Regional Portfolio Manager, the Regional Customer Coordinator will work with internal stakeholders both here and in the UK in order to develop solutions to meet customer requirements. This includes the end-to-end provision of customer quotations as well as the follow-on delivery of regional projects to the required time, cost and quality. Acting as a central point of contact, the role holder will provide timely responses to ad-hock queries and requests for information, escalating where required. Additionally, they will provide administration support to the Regional Portfolio Manager and the Regional Leadership Team as a whole, focusing on the overall portfolio of regional delivery as well as core corporate elements where support is required – for example leading on the Monthly governance process.

The Middle East and Africa Network offers a unique career enhancing opportunity and is committed to supporting its staff through a variety of benefits including generous leave, insurance packages.  It also promotes a culture of flexibility, which enables people to better maintain wellness through an excellent work/life balance approach that encompasses hybrid working, including working from home and flexible hours, where possible. 

Duties and responsibilities:

  • Support the Regional Portfolio Manager (RPM) in the development of regionally funded Small Works Projects (SWPs).
  • Working with regional customers, gather and assimilate customer requirements to a suitable level to enable the production of customer proposals. Capture and progress these opportunities from inception to customer proposal, ensuring adherence to commercial processes.
  • Day to day management of regional projects in delivery, ensuring successful delivery to time, cost and quality. Highlighting risks/issues and ensuring compliance with all governance and final processes.
  • Track progress of all regional projects, bringing attention to RPM any issues and liaising with the customer through the full lifecycle of the projects, ensuring positive customer satisfaction.
  • Support RPM, the wider Regional Leadership team (RLT) and Client Relationships in managing and improving client satisfaction. Acting as a central point of contact, providing timely responses to ad-hock queries and requests for information, escalating where required.
  • Build and maintain a picture of the regional client base, maintaining regular contact in line with the wider regional communications strategy.
  • Maintain close relationships with both RTSS and GPSS teams, developing solid understanding of the full offering of FCDO Services within the region.
  • Identify and take forward efficiencies and client service improvements within the customer management process.
  • Provide overall administration support to the RPM and wider RLT as required, including but not limited to; Coordination of regional business review, assisting with organisation of regional conference and other visits to the region. Support with ad-hoc reporting and information gathering and response. Administration and set up of regional suppliers.
  • Ordering materials and equipment for projects and regional staff, liaising with 3rd party suppliers, UK Goods In and Despatch teams.
  • Advocate for regional interests, at the appropriate level, in wider business interactions.
  • Ensure the delivery of activities meets Health, Safety, Security and Quality best practise and complies with relevant standards.

Resources Managed: 

  • No direct staff management, however some delivery may need to be matrixed managed through a project delivery structure.
  • Financial responsibility within the limits of projects as required (typically <£50,000)

Key behaviours required:

  • Delivering at Pace - Take responsibility for delivering timely and quality results with focus and drive.
  • Managing a Quality Service - Deliver service objectives with professional excellence, expertise and efficiency, taking account of diverse customer needs.
  • Communicating and Influencing - Communicate purpose and direction with clarity, integrity and enthusiasm. Respect the needs, responses and opinions of others.

Eligibility: 

  • Applications will only be considered from those who are currently residing in the UAE and with a current and valid UAE residence visa. Applicants will be asked to provide evidence of their UAE residence visa/ Emirates ID as part of their application.
  • Applicants must be available in a full time capacity.
  • Applicants must be able to obtain a valid UAE police clearance certificate.
  • Ability to communicate at all levels, experience of working with and influencing key stakeholders
  • Excellent communication, organisational and time management skills with a strong attention to detail
  • Excellent numerical analytical skills.
  • Good level of English, both verbal and written. Able to express ideas and messages clearly and concisely.
  • Motivated, self-starter who can work without close supervision.
  • Good level of IT and proficiency in Microsoft Office applications (Projects, Outlook, Word, Excel, PowerPoint, Teams).

 Skills:

  • Financial Management. *
  • Planning and Organising 
  • Customer Service.
  • Administrative/Secretariat
  • Draft/author professional/technical documents
  • Stakeholder Management.
  • Incident Resolution*
  • Problem Solving*

* can be developed in role

  • Understanding of project delivery methodology
  • Experience of managing project financials and processes
  • Knowledge/Experience of the overseas environment
  • Understanding of the public sector.
  • Chartered Institute of Procurement and Supply (CIPS) qualification.
Communicating and Influencing, Delivering at Pace, Managing a Quality Service
9 January 2023
Executive Officer (EO)
Full-time, Fixed Term
38
36 months
Middle East & North Africa
United Arab Emirates
Abu Dhabi
British Embassy
1
AED
14,520
1 March 2023

Working hours and remuneration:

The Embassy aims to offer an attractive working environment and remuneration package for this role, including 25 days of leave per annum (calculated pro-rata); on-site swimming pool, gym, and sports facilities (subject to COVID-19 restrictions). 

Salary is at AED 14,520 per month.

There are no other allowances payable as part of this package. No accommodation and relocation expenses are payable in connection with this position.

The Embassy is open from Monday to Friday, from 07:30 to 18:00. Conditioned working hours are 38 hours per week (including breaks), and specific working hours for this role will be confirmed at a later time. 

The jobholder should be flexible in their approach to hours worked as these will also be dictated by operational needs.  Flexible working arrangements may be considered based on operational requirements and agreement with the line manager, and in line with FCDO and Embassy policies.

The successful candidate will be required to transfer their visa under the Embassy's sponsorship.

How to apply:

Interested candidates must include to their online application form

  • an updated Curriculum Vitae (CV)
  • a covering letter/ motivation essay stating how you meet the requirements of the role
  • example(s), in the relevant sections of the online application form, of how you meet the key behaviours and skills required.

Applications that do not include this information will not be considered.

Closing date for applications is at 23:55 UAE local time on 9th January 2023

Process:

The recruitment process, including security clearance, is expected to take around two months. You may experience some delay in the progress of this recruitment campaign, and we are working hard to minimise any disruption.

Due to the large number of applications, we receive, only those shortlisted for the next step of the recruitment process will be contacted.

The start date mentioned in the job advert is a tentative start date and the successful candidate will be required to undergo security-vetting procedures. Any offer of employment will be subject to the candidate achieving suitable clearances.

The British Embassy in Abu Dhabi is an equal opportunities employer, dedicated to inclusivity, a diverse workforce and valuing difference.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

This opportunity is closed to applications.