View Vacancy - Head Steward - HMA Residence

The British Embassy, Muscat has vacancy for the post of Head Steward – HMA Residence, Grade S1.

Main purpose of job:

• Ensure house areas and outside space are maintained to the highest cleanliness standards and cleaning schedules are followed and completed

• Responsible for table service, including table settings, flower arrangements, silverware polishing and inventory, greeting guests and signing of visitor book

• Responsible for management of the Residence alcohol store and stock inventory

• Supervise staff and work with other teams to ensure that the items/ services required are available when needed      

• Carry out other reasonable tasks, such as meetings with Chef/ Residence Manager, phone calls and collating list of cleaning and ancillary requirements

Key Duties and Responsibilities:

• Wipe downstairs glass surfaces such as windows and doors making sure they are left spot free

• Dust and polish furniture and fittings in private sitting room, Residence Manager’s office and VIP guest bedrooms and HMA study, reporting any damages found during the procedure

• Vacuuming of staircase

• Terrace and pool area cleaning/ mopping

• Wash VIP guest bathrooms using cleaning supplies and materials and ensure that bathroom supplies such as toilet rolls are replenished

• Keep track of inventory of cleaning supplies and equipment

• Change bed linen and ensure that soiled or dirty linen is delivered to the laundry area

• Alcohol store and stock inventory (after each event & monthly stock takes)

• Arranging flowers from the Residence grounds

• All silver polishing (every second week & polish when required for functions)

• Liaise with onsite garden and maintenance teams

• Greet Residence guests upon arrival and provide excellent customer service

• Prepare tables for functions by setting up linens, silverware and glasses

• Serve food and beverages to Residence house guests and function guests

• Ensure general cleanliness of staff quarters when required along with the pantry and basement areas

• Any other duties required by the Ambassador

Competencies:

The candidate will need to demonstrate the following competencies during the interview:

• Managing a Quality Service: People, who are effective in this area plan, organise and manage their time and activities to deliver a high quality and efficient service.

• Leading and Communicating: Effectiveness in this area is about leading from the front and communicating with clarity, conviction and enthusiasm. It’s about supporting principles of fairness of opportunity for all and a dedication to a diverse range of citizens.

• Delivering Value for Money: The efficient, effective and economic use of taxpayers’ money in the delivery of public services. Seeking out and implementing solutions which achieve the best mix of quality and effectiveness for the least outlay.

• Delivering at Pace: Effectiveness in this area means focusing on delivering timely performance with energy and taking responsibility and accountability for quality outcomes. For all staff, it’s about working to agreed goals and activities and dealing with challenges in a responsive and constructive way.

Essential:
• Knowledge of English language
• Proven work experience in relevant field
• Flexibility to work shifts
• Ability to work independently and remain motivated
• Strong organisational and multitasking skills with the ability to perform well in a fast-paced environment
• Active listening skills and effective communication skills
• The ability to work within a team