View Vacancy - MNL - Pro Consul
- Assistance casework – to assist vulnerable British Nationals in line with the Consular Strategy and within consular business targets. This will include providing support to distressed British Nationals after a bereavement, a crime or when they have specific welfare needs (e.g., during a hospitalisation, arrest/detention, and includes those with mental health issues). The job holder will also liaise with families of British Nationals and also our team in London to agree an appropriate strategy to offer the appropriate level of assistance. 70%
- Liaison and outreach work with key stakeholders and other key contacts – this will include working with the team on events, visiting working level external contacts. 10%
- Notarial support – to deal with customers at the front counter/ do cashiering duties/production of Emergency Travel Documents, certify passports, administer oaths, etc. 10%
- Prevention work – this will include planning, assisting in and executing prevention activities. 5%
- Administrative and clerical support to the section – this will include filing documents, requesting supplies, coordinating with service providers for our needs and concerns, faxing, mailing, banking, etc. 5%
- Excellent written and verbal communication skills – Fluent in English
- Strong interpersonal and customer service skills
- Able to work effectively and efficiently to meet deadlines, prioritising workloads as necessary
- Good IT skills/experience including Outlook, Excel and Word
- Minimum of 1 year related experience in customer service or similar organisations
- Ability to demonstrate the following competences: Changing and Improving, Making Effective Decisions, Delivering a Quality Service, Delivering at Pace, Collaborating and Partnering, Demonstrating Resilience
- College/university degree
- Proficiency in local language/s
- Experience in multinational/international organisations
The British Embassy offers a competitive compensation package, 36-hour work week, guaranteed 13th and 14th month pay, 20 days paid annual leave (calculated on a pro-rata basis if the service period is less than one full year), extensive medical insurance, life insurance and access to a guaranteed 5 days of learning opportunities a year.
No accommodation or relocation expenses are payable in connection with this position. You must have work authorisation in the Philippines in order to apply.
Employment offers are subject to successful clearance of pre-employment checks. Staff recruited locally by the British Embassy Manila are subject to Terms and Conditions of Service according to the local Philippine employment law.
Candidates are expected to have a valid NBI Clearance.
All applications must be received before 27 August 2017 at 23:55 Philippine Standard Time.
Incomplete application forms will not be taken into consideration, so please ensure you provide the information requested. We regret to advise that we will only be contacting short-listed candidates. Applicants called for an interview will be assessed on the core competencies listed above.
Interviews for this position will commence during the week of 11 September.
The successful candidate should be able to start on 15 October or earlier.
This opportunity is closed to applications.
