View Vacancy - CONTROL ROOM OFFICER
Main purpose of job:
The Control Room Officer (CRO) will work under the line management of Control Room Team Leader (CRTL). Duties’ including monitoring the CCTV, dealing with anything that looks out of place, ensuring Radio Base Station is always operational and manned, tracking all vehicles movement and sending out Security Alerts via the emergency messaging system on advice of CRTL. The CRO will also ensure staff movement data is accurate and updated, manage the main switchboard as and when required and answering all the calls courteously and professionally. Perform any other duty as directed by the Overseas Security Manager (OSM) and the Senior Security Manager (SSM).
Roles and responsibilities / what will the jobholder be expected to achieve:
- Perform Control Room daily operations with high integrity and efficiency.
- Monitor CCTV during the shift and report any unusual activity to Line Manager/Duty Security Officer.
- Respond promptly to the radio checks, made by the staff and keep accurate records of all communication. Also prepare Radio Checks Report for OSM.
- Keep record of staff members, going on visits & keep a record of any incidents and report these to the Duty Security Officer.
- Monitor Vehicle and Staff movements via our Geo Location software, issue field visit related equipment to staff on instruction of OSM/DOSM/SSM/LM and report any alarm activation to the Duty Security officer.
- Inform Duty Security officer of any Security related incident. Instigate telephone Tree where directed to do so.
- Monitor the security situation and detail the RRV to prove routes and advise on the road status.
- Provide cover for Main Reception staff when required. Manage the main switchboard, answer all the calls courteously and direct them to the right department promptly during out of office hours.
- Locate addresses contact number of different government offices/officers, NGO etc.
- Manage Store and inventories record management.
- Collect and enter NOC details in respective database and update multiple databases used in daily operations of Control Room. Also prepare reports for OSM/SSM.
- Take important messages for staff mainly of Chancery, Political etc and delivering the messages on priority bases without any delay.
- Maintain record of outgoing mail via TCS & DHL Courier on daily basis.
- Arrange cabs for UK Based staff. Make arrangements for their clearance, co-ordinating with Security Supervisor/Police and keep the Security Duty officer informed.
- Receive and dip all the incoming mail from post room and maintain the mail log books. Sort out unmarked mail to the relevant sections/individuals.
- Deal with out of office hours Pakistan Official/Emergency Medical Visas and Consular Cases. Record their details and inform the relevant duty officers accordingly.
- Any other duty as directed by the duty OSM, SSM or Line Manager.
- Higher Secondary School Certificate is required as a minimum;
- At least 3 years relevant experience.
Good standard of oral and written, in one or more of the following; Punjabi, Sindhi, Dhari, Hindko and Pashto.
For British High Commission (BHC) candidates, the Local Staff BHC Terms & Conditions will apply.
For other than BHC candidates, salary will be PKR 55,794 per month.
The BHC is recognised as a good employer, with a robust, fair and transparent performance management & appraisal system linked to increments and staff bonuses. We have a 5-day working week, plus annual leave, public holidays, maternity leave provision, special leave, paid sick leave provision; ample development opportunities, travel opportunities, a good organisational culture, and excellent work/life balance.
Around half of our work force is women. We treat people with respect and equality and have a policy of zero tolerance for any form of discrimination, bullying, or harassment.
This is a good opportunity to be part of a strong, diverse team, working in the biggest network that FCO has anywhere across the globe. We are aiming to make it the best.
Learning and development opportunities (and any specific training courses to be completed):
Learning and development opportunities are in line with FCO policy augmented by specific role related training where appropriate.
Important Information:
- Any candidate will have to be cleared through the Police and FCO vetting checks prior to taking up the appointment.
- Appointment is subject to medical.
TO APPLY
Please note applications without (a), (b) and (c) will not be considered.
(a) Complete the Online Job Application Form.
(b) Complete the Motivation segment in the online application form (in not more than 600 words) setting out why you are the suitable person for this role. Your statement should include clear examples of how you meet the key competences.
(c) Attach a detailed CV.
We will accept only online applications by “28th August 2017” midnight.
- Applicants who do not have the required qualification & experience should kindly abstain from applying, as their applications will not be considered.
- Only shortlisted candidates will be contacted and no telephone enquires will be dealt with.
- The appointment will be subject to Police Verification and other checks including references, educational and professional.
We welcome all applications irrespective of age, race, colour, gender, disability, sexual orientation, religion, belief or creed. We are also open to applications from people who want to work flexibly.
Working patterns:
This post is suitable for flexible working in a way that Incumbents travels frequently to out stations; in that she will have to work outside the normal working hours and stay overnights which benefits from a shift disturbance allowance.
This opportunity is closed to applications.
