View Vacancy - Community Liaison Officer- AO, Islamabad

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Governor's Office
Community Liaison

Note : All applicants are required to mandatorily fill the complete online application form including the employment and educational details, motivational segment and the competency based questions. We will be thoroughly reviewing the application forms only for all the required details. Forms that are incomplete in any respect will not be considered while shortlisting for the next stage.

Kindly expect some delay in response and please reach out to SAAD.Recruit@fcdo.gov.uk, if you have any further questions.

We have 2 vacant Part-Time (20.5 hours/week) CLO positions, with an immediate expected start date, post completion of clearance formalities.

Main purpose of job:

Working with the existing CLOs, help UK-based staff, partners and families settle into life on the compound and in Islamabad and Pakistan more widely. Build and use wide-ranging networks in the diplomatic community and beyond to identify and advertise social events and employment opportunities. Provide support and guidance to staff and families on welfare and resilience issues, sign-posting professional assistance where necessary.   

Roles and responsibilities / what will the jobholder be expected to achieve?:

This is a fantastic opportunity to make a real difference.  The CLO is often the first person that newcomers interact with: you can therefore have a positive impact on the way that staff and families remember their first experiences of arriving at Post.  Working with the other CLOs, you will help staff, partners and families settle in, feel comfortable and secure and part of the wider community.  With activities going on every day, and opportunities for spouses and families to integrate beyond the UK in Pakistan community, you will also be a central source of information.  Collating all of that and promoting it will be critical to building a “buzz” around being here!  Staff welfare will also be a central part of your role.  When life isn’t easy, the CLO also plays an important role in supporting staff and families.  Many will turn to you for advice, and you will be an important first port of call, offering a sympathetic ear and knowing where to go for further assistance.  Building a strong, working relationship with the existing CLOs, and working out how best to run the role as a team, will be critical.

Overall you will be expected to:

  • Take over responsibility for newcomers from the existing CLO when they arrive.  Ensure that a “buddy” has been allocated and that the relationship is working. 
  • Support familiarisation tours for new arrivals, initial visits and follow-up visits to enable newcomers to settle into life at Post.
  • Build a wide-ranging network of contacts in the diplomatic and NGO communities and beyond, acting as a central point for information about cultural, sporting, historical and gastronomic events throughout Pakistan.  Collate that information and communicate it effectively to help encourage staff and families to take advantage of what’s on offer.  Work closely with the British Club to help target events at key sections of the community.
  • Maintain an open door policy and act as a first point of contact for all UK-based staff and their families who wish to discuss any issues that they may be facing at Post. Be in a position to quickly assess the person’s needs and guide them to the correct source of advice and assistance where appropriate.
  • As a team with the other CLOs, coordinate and manage publication of regular Post newsletters, share CLO news/information via regular emails and continue to improve and target communications to the right audience.
  • Complete and return bi-annual cost of living returns (COLA).
  • Act as the point of contact at Post for all DSFA-related activity, including completing the DSFA Spouse and Partner Annual Employment Report
  • Working with the other CLOs, maintain and update the Post Report, Post Factsheet, Welcome Pack and Buddy List.  Review, update and maintain the CLO Folder in the shared Teams area.
  • Act as representative on relevant BHC Committees
  • Support the Post Crisis Management team on welfare issues and act as Welfare Manager in a crisis.

Resources managed (staff and expenditure):

There is a small CLO budget to permit holding small events.

  • Strong communication skills
  • Self-starting, flexible, and dynamic.  Innovative and creative.
  • Organised and efficient
  • Excellent command of written and spoken English
  • Good team player
  • Good IT Skills

Language requirements:

Language: English

Level of language required: Fluent

Security clearance required:

Please note: The role will involve access to and handling of classified or sensitive information. All applicants must therefore be able to achieve the UK’s SCE level of security clearance or already hold it.

Because of the security clearance requirement mentioned above, only nationals of the following countries are eligible to apply:

UK, US, Canada, Australia, New Zealand, Ireland, EU

However, applications will be considered from candidates working overseas for HM Government in the past ten years or who already hold adequate security clearance. In light of the tight timings ALL applicants must have permission to work in Pakistan.

Applicants who do not meet this criterion will not be considered

Changing and Improving, Making Effective Decisions, Managing a Quality Service, Delivering at Pace, Communicating and Influencing, Working Together
7 September 2022
Administrative Officer (AO)
Part-Time
20.5
South Asia & Afghanistan
Pakistan
Islamabad
British High Commission
2
PKR
PKR 46579 per month plus Security Allowance of PKR 40,000
1 October 2022

Salary Details:

For BHC candidates, the Country Based Staff BHC Terms & Conditions will apply. For other than BHC candidates the basic salary will be ­­PKR 46,579 per month plus Security Allowance of PKR 40,000.

The BHC is recognised as a good employer, with a robust, fair and transparent performance management & appraisal system linked to increments and staff bonuses. We have a 5-day working week, plus annual leave, public holidays, maternity leave provision, special leave, paid sick leave provision; ample development opportunities, travel opportunities, a good organisational culture, and excellent work/life balance. 

Around half of our work forces are women.  We treat people with respect and equality and have a policy of zero tolerance for any form of discrimination, bullying, or harassment. 

This is a good opportunity to be part of a strong, diverse team, working in the biggest network that FCDO has anywhere across the globe.  We are aiming to make it the best.

Security clearance required:

Please note: The role will involve access to and handling of classified or sensitive information. All applicants must therefore be able to achieve the UK’s SCE level of security clearance or already hold it.

Because of the security clearance requirement mentioned above, only nationals of the following countries are eligible to apply:

UK, US, Canada, Australia, New Zealand, Ireland, EU

However, applications will be considered from candidates working overseas for HM Government in the past ten years or who already hold adequate security clearance. In light of the tight timings ALL applicants must have permission to work in India.

Applicants who do not meet this criterion will not be considered

’Note : All applicants are required to mandatorily fill the complete online application form including the employment and educational details, motivational segment and the competency based questions. We will be thoroughly reviewing the application forms only for all the required details. Forms that are incomplete in any respect will not be considered while shortlisting for the next stage.’’

To Apply: 

Please note applications without (a) and (b) will not be considered.

A.    Complete the Online Application Form

B.    Complete the Motivation and Competency Segment in the Online Application Form

C.   Complete this duly filled Pre Employment Questionnaire

Internal candidates applying for this position need to upload their appraisal forms for the previous 2 years (if applicable) and also inform their current line managers, else the applications will not be considered.

The position is open for full-time or part-time. We are open to applications from people who want to work flexibly.

We will accept only online applications by 07th September 2022 (latest by 23:55 hours PKT).  

Please note that all the applicants will be required to strictly adhere to the security guidelines for British High Commission.

Please be advised that the FCDO does not pay for any travel related expenses incurred in interviews, or relocation costs.

Applicants who do not have the required qualification & experience should kindly abstain from applying, as their applications will not be considered.

Only shortlisted candidates will be contacted and no telephone enquires will be dealt with.

The appointment will be subject to Police Verification and other checks including references, medical, educational and professional.

We welcome all applications irrespective of age, race, colour, gender, disability, sexual orientation, religion, belief or creed. We are also open to applications from people who want to work flexibly.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

This opportunity is closed to applications.