View Vacancy - IT Support Officer

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Foreign and Commonwealth Office (Operations and Corporate Services)
Information Technology Services


To provide support and training to end users of officially supplied IT systems.


End user training and support relating to the use of officially supplied IT systems, which may include laptops, PCs, standalone systems, fixed and mobile phone systems, officially supplied software, and video conferencing systems.

Ensuring staff receive training and are aware of current security procedures and rules relating to the use of official systems. Maintaining an up to date inventory of IT equipment. 

Management of the embassy mobile phone contract to ensuring VFM and that contracts meet the business needs of post.  

Management of support calls from start to completion and liaison with UK support teams.

Financial management of the IT budget and engagement with key stakeholders at post.

Providing support and advice to the Crisis and IT committees.

Advising senior staff at Post on IT policy and best practice.Regional support of Mexico satellite posts.Ensuring support arrangements are in place to cover team absences.

Maintaining relevant skills through internal and external training opportunities.     

In depth knowledge of the Microsoft Office suite of IT applications and Windows 10. Communication skills, both written and oral.

Customer service

Previous IT user training experience

Experience working in a helpdesk/support environment

Familiarity with office structured cabling systems

An interest in technology.

Changing and Improving, Making Effective Decisions, Building Capability for All, Managing a Quality Service
28 May 2018
B3 (L)
Full-time, Permanent
Latin America and Spanish speaking Caribbean
British Embassy
9 July 2018

38 conditional working hours a week allowing employees to work flexibly in order to encourage a better work/life balance, 8:00 – 4:30 from Monday to Thursday and 8:00 – 2:00 on Fridays.

  • 14 days of public holidays

  • 16 days of annual leave during the first year then 20 days on the second year.

  • 50% holiday bonus

  • 13th Month salary

  • Medical Insurance

Please be aware that you will only be able to apply to vacancies for Local Staff roles with the British Government through this official site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official site. If you complete and send an application through any other site, we will not receive it.

This opportunity is closed to applications.