View Vacancy - Consular Officer (TUR125)

The British Consulate General in Istanbul is part of a world-wide network representing British political, economic and consular interests overseas and is now looking to hire a Consular Officer for its Consular section.

Main Duties and Responsibilities

• Provide assistance to distressed British nationals in the Istanbul Consular District by visiting hospitals, airports, detention centres and police stations, liaising with families, Turkish and UK authorities;
• Give advice on consular matters by answering telephone enquiries, drafting replies to e-mails and dealing face to face with customers at the counter;
• Build strong professional relationships with internal and external contacts to enable the consular team to provide an efficient and professional service, particularly to our most vulnerable customers; 
• Prison visiting & family liaison: Ensure all British National prisoners are treated equally regardless of the (alleged) offence by face to face meetings, enabling family contact and following up welfare needs;
• Prepare documentary services including Emergency Travel Documents in line with the FCO’s Consular Guidance;
• Contribute to the Consular elements of the Turkey network’s Crisis Management Plan including maintenance of Istanbul’s emergency equipment;
• Carry out office functions in support of the above including filing, faxing, handling fees, daily, monthly and periodic returns including management information and activity recording;
• Carry out other duties as assigned by the line manager or senior manager;
• Any ad hoc requests to support the Consular Team.

• Fluent English and Turkish written and verbal communication skills;
• Good knowledge of Microsoft Office applications;
• Able to work under pressure and within a team;
• Excellent interpersonal and organisation skills;
• Willingness to work out of hours if needed and to travel within Turkey at short notice;
• Previous office and customer care experience.