View Vacancy - CBP - Vice Consul / Deputy Head of Consular Section, B3(L)

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Foreign, Commonwealth and Development Office (Consular Roles)
Consular

Consular work is extremely rewarding, helping people when they most need it. It is also challenging and requires personal resilience. 
 
Providing leadership as Deputy Head of the Consular Section, the successful applicant will be responsible for overseeing the provision of consular services to British nationals in difficulty.  The role involves ensuring that these services are delivered in line with the Foreign and Commonwealth Office (FCO) Consular Strategy, consular guidance and Customer Charter, business targets and local procedures.  The successful applicant will be an excellent communicator with the ability to prioritise tasks and understand and implement detailed guidance.  The ability to manage relationships professionally with colleagues, customers and external contacts will be required.

Consular Service Delivery

  • Management of consular service delivery to meet delivery and quality targets.
  • Leading on complex cases including detainee, destitute and death cases.
  • Oversight of provision of services including the routine visiting of consular customers in prisons and hospitals, assistance to families of bereaved, providing self-help and signposting advice to customers in need of assistance, liaising with local authorities, colleagues in London and other embassies.
  • Oversight of notarial work including management of Emergency Travel Document services and organising marriage processes.

Outreach & Preventative Communications

  • Support the Vice Consul in the formation and delivery of consular outreach and preventative communications work.
  • Work with the Consular Team in conducting outreach visits to broaden our network of partners in Cambodia.

Management

  • Line manage three Consular Officers in line with the FCO’s Performance Management process.
  • Seek out and offer staff development opportunities.
  • Encourage high levels of motivation and performance, supporting staff to get the best from them. Value diversity, treat staff with equity and fairness and create a climate that embraces different ways of thinking/ acting.
  • Work with the Consular Team to meet Management Information requirements.
  • Responsible for the management of cash receipts.

Corporate

  • Assist with consular elements of the Embassy’s Crisis Management Plan.
  • Take an active role in wider Embassy work
  • Excellent interpersonal skills with the ability to tailor approach to effectively communicate with a wide range of people from differing backgrounds.
  • Ability to demonstrate empathy whilst at times delivering difficult messages.
  • Excellent English language skills, both written and spoken.
  • Flexible, resilient under pressure and decisive with a proven track record of delivering results to a high standard within tight deadlines in a professional organisation.
  • Strong time management and prioritisation skills.
  • Confidence in working with IT.
  • Willingness to travel and work additional hours at short notice.
  • Experience of working with vulnerable or traumatised individuals often with complex needs.
  • Experience of living in the UK and working with British/non-Cambodian nationals.
  • Experience of a similar role in another Embassy, NGO or international organisation would be an advantage.
  • Previous experience of team management.
  • Khmer language skills would be beneficial, though not essential to the role.
8 July 2018
Executive Officer (EO)
Full-time, Permanent
35
Asia Pacific
Cambodia
Phnom Penh
British Embassy
1
USD
$1,516 - $1,750
17 September 2018

The British Embassy offers a competitive remuneration package, including salary and benefits, leave entitlement, and training opportunities.We offer a salary starting from USD $1,516 - $1,750 (depending on experience) per month , great terms and conditions and working environment, together with specialist overseas training.

We also offer 18 days of leave entitlement per annum in pro rata.

Staff recruited locally by the British Embassy Phnom Penh is subject to Terms and Conditions of Service according to local employment law.

Employment offers are subject to the successful clearance of pre-employment and security checks.

You must be eligible to work in Cambodia. No accommodation or relocation expenses are payable in connection with this position.

lf you are planning to relocate for this position, please ensure that you have thoroughly investigated living and working in Phnom Penh and all related costs before submitting your application.

All applications must be received before 11:55PM (Phnom Penh local time) on 08 July 2018.

Incomplete application forms will not be taken into consideration, so please ensure you provide the information requested. We regret to advise that we will only be contacting short-listed candidates. Applicants called for an interview will be assessed on the core competencies listed above.

To those applicants not short-listed, we extend our appreciation for considering the British Government as a potential employer.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

This opportunity is closed to applications.