View Vacancy - INTERNAL VACANCY: Pro Consul

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Foreign, Commonwealth and Development Office (Consular Roles)
Consular

The British Embassy in Riyadh has a vacancy for a Pro Consul, Grade A2 (L) position.

Role:

The successful candidate, based in the British Embassy in Riyadh, will have the ability to deliver a professional and efficient Consular service to British Nationals in KSA.

The main purpose of the role, reporting to the Vice Consul, is to ensure that British Nationals receive a professional high quality service and advice provided is accurate, timely, consistent and offered in a sensitive manner and in line with FCO guidance. This will include developing and maintaining contacts with local authorities and in the community, providing notarial and documentary services, and taking part in our communications and prevention work.

In response to local or regional crisis, they job holder will play a key role in the section’s response and deployment. The successful candidate will need to be a self-starter, highly motivated and have excellent interpersonal and office management skills.

Main Duties and Responsibilities:

- Provide accurate advice and assistance in a sensitive manner to British Nationals and their families via face to face (pre-arranged meetings/walk-ins), telephone or email on a range of issues such as:

  • Detainees, including visiting police stations and prisons
  • Hospitalisations
  • Dealing with bereaved families
  • Child custody issues
  • Missing Persons
  • Mental Health
  • Other sensitive cases such as rape, child abduction, forced marriage.

- Maintain accurate and concise case records of services provided (CASEBOOK/BRIDGE)

- Ensure all customer correspondence replied to in a timely and efficient way, providing consistent, accurate information in accordance with FCO guidelines.

- Take part in the Embassy emergency planning and any response to a Crisis affecting UK citizens.  

- Contribute to the Embassy corporate agenda.

- Administering the appointment system.

- Providing a range of counter services including notarial work and Emergency Travel Documents (ETDs) ensuring consistent customer service to BNs.

- Collecting fees, cashing up and other financial requirement.

- Ensure deadlines for Returns and Management Information are met

Prevention Communications and Outreach:

- Working with the Vice Consul help to deliver high quality local prevention and communications work, working closely with the post press/communications team and other senior stakeholders. Producing materials, using social media and attending events.

- Monitor changes in local procedures and practices, ensuring that all information and guidance for BNs reflects changes and is up to date e.g. service providers, lawyers list, travel advice, web pages

General:

- Carry out other reasonable ad-hoc duties in support of the Consular function.

- Participate in other embassy committees and support corporate activities as appropriate

Key Competencies:

  • Delivering at Pace- Effectiveness in this area means focusing on delivering timely performance with energy and taking responsibility and accountability for quality outcomes
  • Making Effective Decisions - Demonstrate accountability and make unbiased decisions. Examine complex information and obtain further information to make accurate decisions.
  • Managing a Quality Service- Effectiveness in this area is about being organized to deliver service objectives and striving to improve the quality of service, taking account of diverse customer needs and requirements.
  • Changing and Improving - People who are effective in this area are responsive, innovative and seek out opportunities to create effective change.

Essential:

  • Previous experience in an Embassy or International organization
  • 2 years previous consular experience or similar experience in a customer service role
  • IT literate and well versed in Microsoft office applications.  
  • Computer literacy in all Microsoft Office Packages and accurate typing skills;
  • A team player who is capable of working on their initiative and who is adaptable to changing priorities. Must be able to work and act without close supervision;
  • Excellent customer care skills and the ability to respond to a range of customers needs;
  • Good interpersonal skills;
  • Fluent English and Arabic language skills both written and spoken. 

Desirable:                                                                                   

  • Urdu language skills. 
26 November 2017
Administrative Officer (AO)
Full-time, Permanent
35
Middle East & North Africa
Saudi Arabia
Riyadh
British Embassy
1
SAR
6,716.66
15 December 2017

Working Hours and Remuneration:

The Embassy aims to offer an attractive working environment and remuneration package for this role including:

Salary details:

  • Base Salary including Eid Bonus – SAR. 5,373.33/-
  • * Housing Allowance – SAR. 1,343.33/- (subject to eligibility)*
  • * Travel Allowance- SAR. 400/-(subject to eligibility)*

*Allowances are not payable to staff who receive official provision for such expenditure in some other form.

No accommodation and relocation expenses are payable in connection with this position.

Normal working hours for the Embassy are 08.00 to 15.00 Sunday to Thursday.  This position is full-time, based on 35 hours per week. The successful candidate will be subject to a 90 day probationary period.

Travel within the Gulf region (and possibly further afield) maybe required for training and logistical purposes

Nature of work:

Consular work can sometimes be stressful and of a sensitive nature. The successful applicant will therefore be expected to maintain absolute consular confidentiality and impartiality. 

Eligibility:

The position is only available to holders of Saudi residence permits or transferable Iqamas, and successful candidates will be required to transfer their sponsorship to the British Embassy.

How to Apply:

Interested candidates must attach the following documents when applying online:

  1. A covering letter.
  2. An updated Curriculum Vitae (CV)

** (Your application must include examples of when you have demonstrated the competencies outlined above in the cover letter. Applications that do not include this information will be rejected).

The closing date for applications is 26 November 2017 before 23:55 KSA time.

Applications received after the stated deadline will not be considered.

Potential candidates will be invited to take a short assessment; those who pass the assessment will be invited for an interview.

Due to the large amount of applications we receive only those shortlisted for assessment will be contacted.

The successful candidate will be required to undergo security vetting procedures.  Any offer of employment will be subject to the candidate achieving suitable clearances, medical clearance and reference checks.

The British Embassy in Riyadh is an equal opportunities employer, dedicated to inclusivity, a diverse workforce and valuing difference.  Staff recruited locally by the British Embassy is subject to Terms and Conditions of service according to local Saudi Arabian employment law. 

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

This opportunity is closed to applications.