View Vacancy - SH - IT and Security Coordinator, AO

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Foreign, Commonwealth and Development Office (Operations and Corporate Services)
Security

Main purpose of job:


Working to the IT & Post Security Manager (IT/PSM) and the Regional Overseas Security Manager (ROSM) the IT & Security Co-ordinator role combines a support and administrative role (70%) with a learning and development role (30%).

The successful applicant will be responsible for providing administrative support to the IT and security management of all mission premises in Shanghai as specified by the IT/PSM or ROSM. In addition, they will take the lead on IT learning and development for staff in the consulate, continually assessing the requirements and offering learning opportunities to staff.


As well as this role primarily being administrative there is an important liaison role at times acting as the interface between a wide range of stakeholders and staff, UK-based and locally-engaged officers, other security personnel and members of the public. The role calls for a confident, articulate person who can project a presence, but also importantly someone who can display empathy and calmness under pressure. Credibility will be important.

Roles and responsibilities / what will the jobholder be expected to achieve?:


IT and security (70%)

  • UK Windows LAN/Telephony support with 100+ staff
  • Respond to support requests for this network working in collaboration with UK Helpdesk to troubleshoot and resolve issues
  • Escalate problems to IT colleagues in the China Network and UK as appropriate
  • Support the IT/PSM with upgrade and maintenance projects as required
  • Keep up-to-date with UK policy and trends (IT security, GDPR, ‘Work Smarter’, etc.)
  • Educate staff on correct policy and procedures, setting an example and promoting compliance
  • Maintain administration records, e.g. inventories and audits

Local LAN infrastructure support

  • Troubleshoot and resolve hardware and network problems across a range of technology including laptops/desktops, multi-function devices, mobile phones, audio and visual, etc.
  • Manage user accounts and access
  • Keep devices up-to-date (hardware and software)
  • Escalate problems to IT colleagues in the China Network as appropriate
  • Support the IT/PSM in project and maintenance work as required
  • Support staff in setting up meeting rooms for presentations
  • Maintain administration records, e.g. inventories and audits

Security of the mission

  • Support in the management of mission access and staff passes
  • Liaise with IT/PSM and security guards when needed to identify and rectify security concerns
  • Maintain administration records on security processes and procedures
  • Act as a link between HR and the security team on staff clearances 
  • Act as a source of support and information to staff
  • Support in the management and maintenance of CCTV and alarm systems across the mission
  • Keep up-to-date with security policy from the UK and the China Network
  • Record, issue and escalate security incidents and breaches

Mission Crisis Response 

  • Support in maintaining and updating the mission’s crisis management plan 
  • Support in maintaining equipment for crisis response


Learning and Development (30%)

  • Take the lead on IT learning and development (L&D)

Build awareness and capability of the current technology available to staff which includes:

  • Microsoft OS and the Office suite of apps
  • Microsoft Teams, specifically collaborating and hosting successful meetings and events
  • Getting the most out of current hardware such as laptops and VTC/audio visual
  • Developing an awareness of the L&D needs of staff and offer ad-hoc training sessions, 1-to-1 and small to large group training sessions
  • Liaise with the Technology Learning Advisor (TLA) network to promote existing TLA learning events and arrange tailored events for the consulate based on staff requirements
  • Knowledge of Windows network systems 
  • Fault-resolution and network/application troubleshooting across Windows network environments 
  • Knowledge of Microsoft Office and Microsoft Teams
  • Knowledge of viruses, hoaxes, and associated anti-virus programs, resources and avoidance strategies 
  • Experienced at helping users get the most out of IT systems

Language requirements: 

Language: English

Level of language required: Native 

  • Knowledge of physical protection systems
  • Experience running a secure working environment and coordinating secure procedures
  • Chinese language ability
  • Experience delivering IT Support in a busy environment
Changing and Improving, Communicating and Influencing, Working Together, Developing Self and Others
3 February 2023
Administrative Officer (AO)
Fixed Term, Full-time
35
12 months
Asia Pacific
China
Shanghai
British Consulate General
1
CNY
CNY 15,789
20 February 2023

This position is being advertised as a 12 months fixed term position  in Shanghai.

We offer a competitive package which includes –

  • Gross monthly salary (before all deductions) of CNY 15,789 per month for British Nationals and spouses/partners (all nationalities) of diplomats who are ‘W’ (diplomatic) visa holders and meet passport criteria. Due to the security restrictions of this position, this role is open for UK, US, EU, AUs and NZ and spouses of diplomats only.
  • Insurance plans such as social and housing fund (Chinese Nationals), commercial insurance package including accidental, life, medical and business travel insurance
  • Full-time staff: 22 days annual leave entitlement in pro-rata which increases by 0.5 per full calendar year worked up to maximum of 25 days.
  • We offer different types of compulsory leave in accordance to Chinese law, e.g. Maternity Leave, Paternity Leave, Marriage Leave, Parental leave, etc.
  • In addition to the above compulsory leave, we also offer other types of leaves with pay e.g. Study Leave, Volunteering Leave to support staff who undertakes volunteering activities, Special Paid Leave to deal with emergencies involving a close family member, and more.
  • Employee Assistance Programme which is a confidential service providing help, support and information to staff to resolve and manage situations causing concern whether at work or personal nature is available to staff 24/7

There is plenty of opportunity to develop on and off the job and establish expertise and build capability. We are strongly supportive of the job holder continuing to develop their professional skills. The Mission encourages a blended learning culture based on the 70/20/10 model which includes e-learning, mentoring, coaching, other development activities and role-specific required trainings. FCDO also provides good learning and development opportunities for staff.

Conditioned working hours is 35 hours per week from Monday to Friday and flexible working can be arranged upon personal needs. 

Employment offers are subject to successful clearance of pre-employment and security checks. Staff who are locally recruited by the British Embassy are subject to Terms and Conditions of Service according to local Chinese employment law. 

No accommodation or relocation expenses are payable in connection with this position. All candidates must be legally able to work and reside in the country of the vacancy with the correct visa/work permit status or demonstrate eligibility to obtain the relevant permit. Any costs related to obtaining or renewing permits and visas are the responsibility of the successful applicant. 

Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”.

Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen. 

Incomplete application forms will not be taken into consideration, so please ensure you provide the information requested. 

We advise you to allow enough time to complete and submit your full application, since only applications completed and submitted before the deadline will be considered.

REMINDER: 

Applicants are required to fill out the online application form completely including the employment and educational details, motivational segment and the competency based questions. Forms that are incomplete in any respect will not be considered while shortlisting for the next stage so please ensure you provide information requested. Only shortlisted candidates for interview will be contacted. Interviewees will be assessed on the core competencies listed above. Unsuccessful candidates will be notified via the system in due time.

Indicated start date is provisional and subject to successful completion of reference and security checks.

To those applicants not short-listed, we extend our appreciation for considering the British Government as a potential employer.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

This opportunity is closed to applications.