View Vacancy - KL - Assistant Residence and Business Hospitality Manager, A2(L)

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Foreign, Commonwealth and Development Office (Residence and Support Staff)
Residence Coordinator

Main purpose of job:

To support the Residence & Events Manager in the management of all aspects of the maintenance and running of the Residence of the British High Commissioner to Malaysia as well as the execution of all events conducted therein.

This is a position of trust at the heart of the British High Commissioner’s home.

Roles and responsibilities:

  • Ensure quality and professional service is delivered in the planning, organising and execution of all internal and external events conducted at the Residence. This is includes (but is not limited to) all details of an event such as: liaising with Clients to coordinate all aspects of event content, invitation sending, RSVP management, menu and name card printing, food and kitchen planning and communications with chefs, set up of furniture, setting of tables, briefing/supervising/managing any casual staff hired, managing housekeeping details, processing payments to any suppliers, overseeing equipment use, executing front-of-house duties and all aspects of actual F&B services including waiting on tables, recording of inventory/consumptions/all details of events upon completion.
  • Stock, assets and inventory management: : undertake regular revisions and checks of all asset register (i.e. household linen, china, glassware and silverware), account for missing items, monitor consumable stock levels, including accurate recording of cellar stock consumption, liaising with Residence Manager, kitchen staff and Housekeeping to ensure maintenance of adequate stock levels and re-stock as required.
  • Oversee all daily activities and projects regarding the maintenance, fixing and running of the public spaces within the Residence, which includes (but is not limited to) such things as: scheduling/coordinating contractor visits, overseeing quality control and completion of maintenance works conducted, liaising with High Commissioner and family to coordinate and organize schedule of any works necessary within the private apartments, compiling weekly reports on schedules and progress of all works being conducted.
  • As Line Manager of Housekeeping Staff: oversee and control quality of all aspects of housekeeping by managing/training/communicating with two members of in-house housekeeping staff. This includes (but is not limited to) such things as conducting weekly meetings, giving/receiving feedback, executing mid-year and year-end performance reviews of staff, coordinating schedules and leave time, coordinate and oversee annual training opportunities, ensuring that all aspects of laundry, housekeeping of guest quarters, cleaning, floral arrangements etc of the entire public areas of the Residence are executed in timely and professional manners.
  • Provide holiday and sickness cover for Residence Manager, to include leading on the organisation of events, from receiving initial brief from client to management of event delivery in Manager’s absence.
  • Assist Residence Manager, High Commissioner and/or family in any ad hoc requests that should arise at any point during the running of the Residence.

Resources managed (staff and expenditure):

Line management of two members of The Residence Housekeeping Team, to include appraisal process and performance monitoring.

Essential on arrival:

  • Hospitality and relevant food & beverage experience, including experience of waiting at table, in hotel industry or private service.
  • Physically fit, capable of work that involves frequent non-desk work, physical activities and movement.
  • Experience of managing direct reports and working in a team environment.
  • Basic computer skills, including fundamental knowledge on use of Word, Excel, PowerPoint and other forms of shared/virtual meeting tools such as Teams or Zoom etc.
Non-smoker
21 January 2021
Administrative Officer (AO)
Fixed Term, Full-time
36.25
24 months
Asia Pacific
Malaysia
Kuala Lumpur
British High Commission
1
MYR
RM 4,195
22 February 2021
21 February 2023

The British High Commission offers a competitive remuneration package, benefits, leave entitlement of 20 days per annum (calculated on pro rata basis) and works hard to provide L&D opportunities to staff. There are a wide range of options available for personal development including training courses, coaching and mentoring, job-shadowing, presentations and learning sets. Staff have access to a wide variety of online resources through the Diplomatic Academy and Civil Service Learning.  The jobholder will be required to take some specific training courses related to their role. All new staff undertake a workplace induction and there are a number of mandatory e-learning courses covering areas such as diversity, health and safety, and information management.

Learning and development opportunities (and any specific training courses to be completed):

Specific training and mentoring for the role will be provided for the successful candidate.

Some out-of-hours evening work required for night events. Occasional (but rare) weekend work may be necessary for special events.

Opportunity for flexible working hours (to be agreed with Manager and Job Holder). The contract will be an annualised hours contract. Whereby total number of hours will be required during the year and these will be worked in agreement with the Line Manager.

Employment offers are subject to successful clearance of pre-employment and security checks. Staff who are locally recruited by the British High Commission are subject to Terms and Conditions of Service according to local employment law.

No accommodation or relocation expenses are payable in connection with this position. Non-Malaysian nationals must either hold, or be able to secure, a work permit.

Please note that your application must be submitted before 23:55 on the day mentioned in the above field “Application deadline”.

Incomplete application forms will not be taken into consideration, so please ensure you provide the information requested. We regret to advise that we will only be contacting short-listed candidates. Applicants called for an interview will be assessed on the core competencies listed above.

Indicated start date is provisional and subject to successful completion of reference and security checks.

Kindly check your application centre or email regularly for any update on the status of your application.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

This opportunity is closed to applications.