View Vacancy - AUH/ DXB - Corporate Services Assistant, Human Resources (AA)

The British Embassies in Abu Dhabi and Dubai have a vacancy for a Corporate Services Assistant, Human Resources, on a fixed term contract of three (3) years.

This role concentrates on support for the Embassy’s Corporate Services work, and the jobholder will handle the daily administrative human resources duties for our organisation. They will assist in complete record maintenance and provide administrative support to the UAE HR Manager and UAE HR Officer. The jobholder is also expected to work closely with a wide spectrum of other departments both within the Embassy and externally across government.

Whilst the role may be based in either Abu Dhabi or Dubai, the jobholder may be required to visit the Embassy in the other Emirate, subject to COVID-19 restrictions and to operational needs.

Duties and responsibilities:

• Manage the full administrative support to the UAE HR Team and Director/ Deputy Director of Corporate Services.
• Maintenance of HR databases and filing system in compliance with GDPR for Country Based Staff (CBS).
• Ownership of maintaining the CBS arrivals and departures automated trackers and processing of on boarding and off boarding. Work collectively with the Middle East and North Africa (MENA) Regional HR Hub, Post Security Team, and Government Relations Team for on boarding and off boarding staff.
• Addition/ Deletion of local medical insurance entries in line with SLAs.
• Support UAE HR Officer in arranging Embassy-wide inductions across both Posts for new joiners. Deliver pre-prepared UAE HR induction segment to new starters.
• Respond to and organise enquires received through telephone or inbox. Log to ensure enquires are appropriately handled according to their urgency and subject matter within relevant service level agreements.
• Send out and monitor mandatory probation confirmation letters and conduct HR job chats as required.
• Provide staff with routine letters as required.
• Provide administrative support and assistance during meetings and/ events.
• Manage sickness and absence records in the Corporate Service Team
• Provide support to other CS team members when needed.

The above list is not exhaustive and the jobholder will be required to be flexible and take on other ad hoc tasks as required, including participating in the Embassy’s emergency planning and any response to a crisis.

Key behaviours required:

• Delivering at Pace - Take responsibility for delivering timely and quality results with focus and drive.
• Managing a Quality Service - Deliver service objectives with professional excellence, expertise and efficiency, taking account of diverse customer needs.
• Changing and Improving - Seek out opportunities to create effective change and suggest innovative ideas for improvement. Review ways of working, including seeking and providing feedback.
• Working Together - Form effective partnerships and relationships with people both internally and externally, from a range of diverse backgrounds, sharing information, resources and support. 

Eligibility:

• Applications will only be considered from those who are currently residing in the UAE and with a current and valid UAE resident visa. Applicants will be asked to provide evidence of their UAE resident visa/ Emirates ID as part of their application.
• Applicants must be available in a full time capacity.
• Applicants must be able to obtain a valid UAE police clearance certificate.

• Demonstrated ability and experience in an administrative support position and with excellent skills in MS Office programmes (Word, Excel, PowerPoint, Outlook, Teams).
• Excellent customer service skills and telephone manner. Demonstrates courtesy and consideration in dealing with all stakeholders.
• Demonstrates initiative, adaptability, and the ability to work flexibly both in a small team and individually.
• Demonstrated ability to communicate effectively in English, both oral and written, at all levels. Able to express ideas and messages clearly and concisely.
• Excellent organisational skills, including ability to organise and prioritise workloads, organise records, meet deadlines and maintain close attention to detail.