View Vacancy - Pro Consul

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Foreign, Commonwealth and Development Office (Consular Roles)
Consular

We are seeking a dynamic and detail oriented Pro-Consul to join our busy team providing consular assistance to British nationals in New York, New Jersey, Pennsylvania, and Fairfield County in Connecticut. Based in New York, but with occasional travel across the region, the successful applicant will play a key role in front-line service delivery, stakeholder management, and outreach initiatives, as well as making an effective contribution to the wider regional team.  The job holder reports to the Vice-Consul in New York.


Duties & Responsibilities:

  • Providing consular assistance in accordance with current guidelines, including visiting British nationals in hospital or in jail, and providing support to family members following bereavement, a child abduction or custody matter, and providing advice and assistance following a rape or sexual assault.
  • Maintaining case files on the corporate database and managing them to a satisfactory conclusion;
  • Liaising with US authorities, members of the public and their legal representatives, airlines and tour operators, and British Government Departments in order to achieve strategic goals.
  • Implementing an effective outreach strategy for the consular district and monitoring and reporting budget expenditure;
  • Keeping the Vice-Consul informed of developments in cases;
  • Representing the British government at consular related events in the region, including some public speaking duties.
  • Maintaining close links with local authorities including, but not limited to, law enforcement, correctional facilities, medical examiners, hospitals, morgues and mental health facilities.
  • Processing emergency passport applications and requests for notarial services.
  • Exceptionally, participate in call-out arrangements for emergency cases out of hours when our Global Response Centre in London requests additional support.
  • Perform other duties as assigned.

The successful candidate must have 3+ years of relevant work experience (to include working with the public)
• Proficiency in the Microsoft Office suite is required.
• Excellent communication skills, both written and oral, including the ability to communicate at all levels.
• Ability to handle personal issues/information and deal with staff and clients in a friendly and sensitive manner
• Superior problem solving skills, sound judgement, common sense and the ability to remain calm under pressure.
• Ability to prioritise, effectively manage, and execute multiple tasks.
• A good knowledge of multi-cultural Britain, its language, and geography.
• The ability to travel at short-notice to offer support anywhere in the region. This may sometimes include an overnight stay.
• A valid driving licence and willingness to drive for official duties (with expenses reimbursed).
• The successful candidate must also be available to attend a two week training course in the UK within the first 3 months of employment.

Under US State Department requirements, the Embassy may only employ, as non-diplomatic staff, persons who are US citizens, US Green Card holders or A or NATO visa holders with EAD cards*.


If you hold a visa other than an A or NATO visa you are not currently eligible to work at the Embassy. Please refer to our website for information on exceptions to this policy at www.gov.uk/government/world/usa. All candidates will be subject to background checks and security clearance.

20 August 2017
Administrative Officer (AO)
Full-time, Permanent
40
Americas, Caribbean & Overseas Territories
United States
New York
British Consulate General
1
USD
$23.80 plus Call Bonus payments for work tasked outside normal working hours
23 October 2017


Staff recruited locally by the British Embassy are subject to terms and conditions of service according to local American employment law.

Individuals who are not US taxpaying citizen will be paid a net salary based on a simulated US tax status.

The British Embassy Network offers a competitive salary and a strong benefits package. This package includes medical, dental, vision, life, long term and short term disability insurance, a 401(k) retirement savings plan, generous vacation and leave time, and an enriching training package.

Resume and cover letter should be submitted by 20 August 2017. Internal candidates must inform their supervisor if they intend on applying.

Only successful candidates will be contacted. Please no phone calls. Due to the high volume of resumes we receive, we cannot guarantee consideration of your application if the submission instructions are not properly followed.

The British Embassy is committed to a policy of equal opportunities and to creating a diverse working environment, free from discrimination, where everyone is included and treated fairly, based on merit alone. We are an equal opportunity employer, making all employment decisions without regard to race, gender, religion, national origin, citizenship, disability, age, sexual orientation, political affiliation or any other criterion protected by law.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

This opportunity is closed to applications.