View Vacancy - VNM (Hanoi) - Visa Support Officer, AO

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Other British Government Departments (Partners across Government, including UK Visas)
UKVI (UK Visas and Immigration)

Main purpose of job:


UKVI Vietnam works closely with HOIO Vietnam, Visa Hubs and Central Service Teams in the UK to deliver a world-class visa service that supports UK economic growth & prosperity and keeps the UK border safe & secure. 
We are seeking a flexible colleague who will work well in a busy IT-based office environment, who can deliver their work on time and to a high standard. You will need to be adaptable and show a willingness to undertake a variety of tasks. You will need an eye for detail, a positive attitude, good communication skills and the ability to work as part of a busy and focused team. We also want you to enjoy working with us – so please bring your sense of fun too - and enjoy getting to know your new role and your new colleagues.
The successful candidate will be a self-starter who can successfully work in a small but busy team. They will have an inquisitive mind, strong administration ability and be a team player with excellent interpersonal and time-management skills. 

Roles and responsibilities / what will the jobholder be expected to achieve?:

Enrichment activity: To deliver Vietnam enrichment activity by undertaking information enquiries with internal and external partners, undertaking document checks and conducting visa customer interviews – all within agreed priorities, deadlines and customer service-standards.

Generating statistics/ Admin support: To generate monthly visa statistics and all other relevant administration to support the UKVI team. To attend regular meetings with HOIO Vietnam, regional team and Visa Hubs for sharing best practices and local knowledge on enrichment activity. 

Translating: Translating documents between Vietnamese and English.

  • Education: must be a university graduate 
  • An excellent command of English and Vietnamese (written and spoken). This will be tested at interview.
  • Good communication and people-friendly interpersonal skills, and the ability to develop productive relationships with other teams around the network
  • Strong computer skills (MS Office, accessing databases & web-based applications)
  • The ability to work as part of a small team in Hanoi and work under pressure to meet challenging targets
  • A positive attitude, can do attitude, with attention to detail
  • A background in immigration administration or other administration role in an overseas Embassy 
  • A background of checking or testing information submitted to a private or government sector organisation
  • Familiarity with the Vietnamese social system and official documents held by Vietnamese citizens
Delivering at Pace, Making Effective Decisions, Working Together
19 June 2024
Administrative Officer (AO)
Full-time, Fixed Term
39.5
12 months
Asia Pacific
Vietnam
Hanoi
British Embassy
1
VND
VND 29,130,000
monthly
5 September 2024

This vacancy is advertised as a full-time, fixed-term role of 12 months to be based in Hanoi.

Learning and development opportunities (and any specific training courses to be completed):

We encourage all staff to develop their capabilities, through both formal training courses and informal opportunities such as job-shadowing, coaching and on-the-job training. All staff are encouraged to share their skills and experience with colleagues, through informal training sessions or coaching/mentoring. We have an active L&D committee who organise a varied programme of learning for all staff. 

All staff are eligible for 5 Learning and Development days a year.

The Foreign, Commonwealth and Development Office is committed to developing its staff. There will be opportunities for formal training alongside collaborating with a wide range of colleagues delivering on-the-job learning.

  • Working in a diplomatic mission
  • International policy skills course
  • UK Diplomatic Academy foundation learning
  • Regional and London-based formal learning opportunities

Employment offers are subject to successful clearance of pre-employment and security checks. Staff who are locally recruited by the British Embassy are subject to Terms and Conditions of Service according to local employment law.

No accommodation or relocation expenses are payable in connection with this position. Visa sponsorship may be possible for non-Vietnamese nationals if meet local requirements.  

Employees who are not liable to pay local income tax on their Mission salary may have their salaries reduced by the equivalent local income tax amount.

Disabled and ethnic minority applicants will be invited to interviews if meeting the minimum requirement of the job.

Working patterns:

Full time - 39.5 hours per week with one hour lunch. Mon-Thursday 08:30–16:45, Friday 08:30–15:00
The Embassy has a smarter working policy and is committed to offering flexible working patterns balanced with the operational requirements of the role. In crisis/emergency situations you may need to work as required to support the Embassy response, sometimes on a shift pattern working which may result in unsociable hours and/or weekend working. The Embassy is committed to supporting flexible working wherever possible. For security reasons, routine working outside of the office is not possible. 

As an inclusive employer we are happy to discuss alternative working patterns at interview or at the point of any job offer. 

Employment offers are subject to successful clearance of pre-employment and security checks. Staff recruited by the British Embassy are subject to Terms and Conditions of Service according to local employment law.

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.

All applications must be received before 23:55 (Local Vietnam Time) on the day of the deadline indicated above.

Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen. 

All applicants are required to mandatorily fill the online application form completely including the employment and educational details, experience, professional skills and behaviour-based questions. We will be thoroughly reviewing the applications and incomplete form in any respect may not be considered while shortlisting for the next stage.
 
Only shortlisted candidates for interview will be contacted. Interviewees will be assessed on the core behaviours/qualifications listed above. Unsuccessful candidates will be notified via the system in due time. Appointable candidates who were unsuccessful may be placed on a ‘reserve list’.  If during the reserve period of 6 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate”.

Please check the application centre regularly for any update on your application.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

This opportunity is closed to applications.