View Vacancy - Information Technology (IT) Assistant
The Information Technology/Administrative assistant have the responsibility of effectively dealing with the day to day IT and related administrative operational issues providing general support to users on the available ICT systems and administrative related processes. The successful candidate will efficiently support the Brazil Network Corporate Services team to deliver its objectives in the British Consulate in Sao Paulo and provide remote support to the other Brazil Network posts. He/she will work closely with and be supported by other members of the IT team based in Brasilia and Rio de Janeiro.
Roles and Responsibilities:
- Promptly handle assigned issues and tasks through internal systems.
- To ensure excellent customer service and teamwork practices at all times.
- Perform basic office support functions when not supporting the ICT team.
- Carry out ad-hoc daily and weekly tasks as assigned by Head of Corporate Services in support of departmental operations and objectives.
- Act as the local IT Systems Officer, providing support and first line response to general IT enquiries from users;
- providing IT support to users at post – Including Other Government Department users based in the Embassy;
- effectively escalating ICT related issues to the Helpdesk in the UK when providing first line support to users at post;
- undertaking regular preventive ICT maintenance to official equipment;
- undertaking regular and ad hoc approved upgrades to the system;
- ensuring all FCO ICT security procedures are complied with;
- undertaking effective fault management;
- reviewing, procuring and installing approved hardware;
- portable equipment support (e.g. PDAs, Tablets, Laptops, Mobile phones);
- moving existing operating hardware and reinstalling it at different locations (when approved/required);
- management of all local software licences in compliance with legal and commercial requirements (where appropriate);
- co-ordinating the work of the different available systems Super Users (where appropriate/required);
- proactive dissemination of relevant ICT related information to users;
- good understanding of the core FCO business functions and be in a position to advise on the best use of ICT to users;
- providing ICT related administrative tasks including keeping ICT hardware/software inventory up-to-date and relevant ICT documentation records;
- Management of IT office suppliers (including stock levels and purchasing) guided by the procurement team in Brasilia;
- Providing other ad-hoc administrative tasks when required.
- Regularly test the Crisis equipment including satellite phones and grab bags;
- Help Maintain business Continuity Plan including the relevant equipment, carrying out periodic tests of the Plan
- The IT Support Officer’s position and balance of responsibilities is likely to change, particularly during the first six months.
Language: Fluent in Portuguese and avanced English.
- Previous experience, minimum 1 year, working as an IT Support Officer for a medium to large organization.
- Ongoing or complete university degree on any ICT related course.
Certificates on Microsoft Windows technologies.
Microsoft Teams skills.
Office 365 skills.
This opportunity is closed to applications.