View Vacancy - AUH - Office Manager, UK Visas and Immigration B3(L)

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Other British Government Departments (Partners across Government, including UK Visas)
UKVI (UK Visas and Immigration)

The British Embassy Abu Dhabi has a vacancy for an Office Manager for UK Visas and Immigration (UKVI).

The jobholder will ensure full administrative support is given to the UKVI Visa Operations in Abu Dhabi and provide managerial and operational support with the Operations Supervisor in managing the day-to-day operations of the visa section.


Duties and responsibilities:

  • Motivate and support visa section staff through effective line management and building capacity by providing and ensuring regular dialogue and open communication, and ensuring correct levels of staffing.
  • Promote and uphold high professional standards, leading by example when dealing with enquiries and answering correspondence relating to business support activity. 
  • Manage resources proactively to ensure an effective response to changing demands and priorities, including through active change management.
  • Ensuring full records for the section imprest, checking bill payments / receipts and preparing for monthly reconciliation.
  • Ensure all management controls are in place and checks are carried out in accordance with Best Practice guidelines and that statistical returns are fully and correctly completed within time limits.
  • Monitor systems and processes, collate information and provide feedback for managers
  • Support the Recruitment Lead in their liaison with UAE HR and with MENA Regional HR; sifting, organising, and implementing assessment tests (where needed) and interviews.
  • Liaison with Abu Dhabi Training/ Induction team on the arrival of UK-based staff and newly recruited local staff.
  • Provide operational supervision with the Operations Supervisor for the support staff in the visa section.
  • Keeping records of leave, toil, maternity and sickness for UK based members of staff for operational resource planning.
  • Management of all local staff members to include leave, time off in lieu (TOIL), maternity leave, and sickness recording in conjunction with terms and conditions of employment for resource planning.
  • In conjunction with the Business Support team, review, update, and maintain organisational charts, including the UKVI crisis contact trees.
  • Being the single point of contact for liaison with Estates Team for all maintenance and equipment issues.
  • Liaison with IT Support Officer on creation and deletion of user accounts. 
  • Line management of support staff and countersigning officer duties.
  • Overseeing and working alongside the Operations Supervisor on a rotational basis.
  • Undertake notetaking and other ad hoc duties as required.

Key competencies required:

  • Leading and Communicating - Leading from the front and communicating with clarity, conviction, and enthusiasm, and managing and engaging with people with honesty and integrity. Managing and engaging with people with honesty and integrity, and upholding the reputation of the organisation.
  • Managing a Quality Service - Being organised to deliver service objectives and striving to improve the quality of service, taking account of diverse customer needs and requirements. Effectively planning, organising, and managing time and activities to deliver a high quality and efficient service, applying programme and project management approaches to support service delivery.
  • Delivering at Pace - Focusing on delivering timely performance with energy and taking responsibility and accountability for quality outcomes. Working to agreed goals and activities and dealing with challenges in a responsive and constructive way, and providing the focus and energy to drive activities forward through others and encourage staff to perform effectively during challenging and changing times.
  • Collaborating and Partnering - Creating and maintaining positive, professional, and trusting working relationships with a wide range of people within and outside the organisation to help get business done. Working collaboratively, sharing information and building supportive, responsive relationships with colleagues and stakeholders, whilst having the confidence to challenge assumptions.
  • Has worked in UKVI for a minimum 12 months within the last two years.
  • Understanding of UKVI section and operation.
  • Initiative, adaptability and the ability to work flexibly both in a small team and individually with autonomy.
  • Proven record of organisational ability. Ability to prioritise own workload and meet deadlines, without compromising the quality of the work.
  • Excellent communication skills in English, both verbal and spoken. Able to express ideas and messages clearly and concisely, both orally and in written communication.
  • Excellent customer service skills. Demonstrates courtesy and consideration in dealing with stakeholders.
  • Very good level of IT skills and literacy in Microsoft Office applications (MS Word, Excel, PowerPoint, and Outlook).
1 February 2020
Executive Officer (EO)
Full-time, Permanent
38
Middle East & North Africa
United Arab Emirates
Abu Dhabi
British Embassy
1
AED
13,743
8 March 2020

The Embassy aims to offer an attractive working environment and remuneration package for this role, including: 25 days of annual leave per annum, on-site swimming pool, gym, and sports facilities.

Salary is at AED 13,743 per month.

There are no other allowances payable as part of this package. No accommodation and relocation expenses are payable in connection with this position.

Conditioned working hours are 38 hours per week. Standard working hours are from 07:30 to 15:06, including a lunch break of 36 minutes, from Sunday to Thursday. However, there may be a requirement for working on Saturday with a compensatory day off during the week. There is also a requirement for working a late shift, which is currently 10:00 to 17:00, for one week in every eight.

Eligibility:

Applicants must be available to work in a full-time capacity. This is not a part-time position.


How to apply:

Interested candidates must attach 1) an updated Curriculum Vitae (CV) and 2) a covering letter stating how you meet the requirements of the role and examples of how you meet the key competencies required.

Applications that do not include these information will not be considered.

Closing date for applications is at 23:55 (local time) on 01 February 2020. 

Applications received after the stated deadline will not be considered.


Process:

Shortlisted candidates must be available for a panel interview in Abu Dhabi tentatively scheduled on 13 February 2020. Due to the large number of applications we receive, only those shortlisted for the next step of the recruitment process will be contacted.

The recruitment process, including security clearance, is expected to take around two months.

The successful candidate must be able to obtain a valid UK security clearance to the required level. Any offer of employment will be subject to confirmation of this and the candidate achieving any other suitable clearances, medical clearance, and reference checks that may be required.



The British Embassy Abu Dhabi is an equal opportunities employer, dedicated to inclusivity, a diverse workforce and valuing difference.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

This opportunity is closed to applications.