View Vacancy - CPK - UKVI Business Support and Planning Manager, B3(L)

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Other British Government Departments (Partners across Government, including UK Visas)
UKVI (UK Visas and Immigration)

The Business Support and Planning Manager sits at the heart of UKVI Beijing, working closely with the management team and partners to ensure our operation is correctly positioned to deliver our visa service. This is done by leading on staff planning, recruitment campaigns including seasonal mass recruitment and induction of up to 100+ staff, and providing a wide range of performance reporting on a weekly basis to UK and local management. The Business Support and Planning Manager also ensures the smooth running of the office by leading on all facilities matters including Health and Safety and refurbishment programmes.

  • Lead on visa demand forecasting, resource planning and performance reporting. In practice this means collating, analysing, preparing and presenting data in a wide range of formats and using this information to lead discussions with the UKVI management team on operational preparation and planning.
  • Use project management skills to deliver seasonal and permanent recruitment whilst liaising and building relationships with a range of stakeholders including Corporate Services, Post security team, Manila Recruitment Hub and UKVI HQ.
  • Manage, deliver and improve the induction programme for all new staff (permanent and temporary) and act as UKVI main contact point for all arrivals and departures.
  • Implement and improve existing processes to ensure UKVI staff are prepared, connected and have the right staffing information to hand. In practice this means ensuring documentation is correct and up to date including phone contact trees, line management, organogram structures, H&S signage etc. This also means communicating widely with staff to ensure they are aware of and familiar with the information available to them.
  • Lead on all facilities matters, liaising with internal and external contractors on refurbishment works, resolving issues and undertaking preventative work to manage and resolve risks.
  • Oversee and improve full Health and Safety programme including leading First Aid and Fire Warden Teams of over 25 staff. Attend quarterly China Network Health and Safety Committee meetings.
  • Lead and manage one A2 support officer in planning and executing all administrative support tasks such as booking interview schedules, arranging induction programmes and facilities maintenance.
  • Coordinate logistics for all inward visits to the Beijing office such as visit programmes and travel bookings.
  • Oversee expenditure on staff overtime claims and monthly supply orders.
  • Knowledge of MS Office, particularly Excel.
  • Previous experience of working in large organisations such as UK Visas and Immigration Operation.  
  • Previous experience of large recruitment campaigns or project management.
  • Bachelors degree and above is preferred but not essential.
  • Good spoken Chinese would be an advantage.
Making Effective Decisions, Leading and Communicating, Collaborating and Partnering, Delivering at Pace
20 May 2019
B3 (L)
Fixed Term, Full-time
12 months
Asia Pacific
British Embassy
24 June 2019

We offer a competitive package, which includes basic salary, good leave entitlement, and insurance plan, etc. The gross salary (before all deductions) is CNY 17, 870/ month for Chinese Nationals and an abated monthly salary of CNY 24, 746/month for British Nationals and spouses/ partners (all nationalities) of diplomats who are ‘W’ (diplomatic) visa holders and meet passport criteria.

We also offer excellent development opportunities and a 22-day annual leave entitlement in pro rata.

Conditioned working hours is 35 hours/ week from Monday to Friday and flexible working can be arranged upon personal needs.

For more details on our Total Rewards Package, please visit our website

Staff recruited locally by the British Embassy Beijing is subject to Terms and Conditions of Service according to local Chinese employment law.

All applications must be received before 11:55PM (China Standard Time) on 20 May 2019.

Incomplete application forms will not be taken into consideration, so please ensure you provide the information requested. We regret to advise that we will only be contacting short-listed candidates. Applicants called for an interview will be assessed on the core competencies listed above.

To those applicants not short-listed, we extend our appreciation for considering the British Government as a potential employer.

Please be aware that you will only be able to apply to vacancies for Local Staff roles with the British Government through this official site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official site. If you complete and send an application through any other site, we will not receive it.

This opportunity is closed to applications.