View Vacancy - Strategic Relationship Management Lead (SRM), D6
MAIN PURPOSE OF THE JOB:
India matters to the UK; it is the G7’s fastest growing economy, there are currently more than 840 Indian companies operating in the UK turning over more than £46 billion, and recent figures demonstrate an 18% increase in exports between the two countries.
Do you want to play a critical role in this growth story? Do you want to engage daily with the British High Commission in India, the UK’s largest overseas network? Do you have strong client-facing, project management skills? Do you have a passion for training, and a career path involving Government work? If the answer is yes, please read on.
As the UK Trade Economics and Prosperity (UKTEP) lead for SRM, you will have a critical role in the British High Commission's leadership team. You will drive forward our high-profile work on developing and managing senior (think CXO and senior Government) trade, investment, and prosperity relationships. The work is critical to our Regional Trade Plan, and has recently delivered 50 high-quality account plans. We now need to ensure these have real-world impact. You primary objective will be to develop systems to ensure these accounts are effectively managed towards the best possible outcome for the UK in India. Your audience will be senior UK Government stakeholders (including the High Commissioner, Trade Commissioner and 6 regional Deputy High Commissioners) along with Department for International Trade(DIT)/UK Trade Economics & Prosperity(UKTEP) colleagues and of course business, GoI and wider stakeholders across India. You will also manage a critical provider contract which supports this high-profile work.
Given this, you will need to be creative and think (and act) strategically about our approach to Strategic Relationship Management(SRM) in India. You will need to be a self-starter, with the very best communication, persuasion/influencing and project management skills to make this role a success. You will understand both Indian and UK business drivers, along with dimensions to joint prosperity. You will need a sales-focus to generate new leads and accounts, and a passion for training/L&D to see through the culture change required across the network.
It is an exciting time to be joining the network. The UK has is exiting the European Union and there is stronger focus than ever on our objectives of increasing trade and investment with India. The post is based in either the capital Delhi or Mumbai - the financial, commercial and entertainment capital of India, but you will travel frequently across India and to the UK. You will report to the Deputy Director for DIT based in Delhi
SRM: You will lead UKTEP’s work on SRM and be the expert point-of-contact. You will identify, access and account-manage senior level relationships with UK and Indian companies, and with key Indian stakeholders and government. As a representative of UK Government, it is critical that you project credibility and have the ability to influence and lobby at the highest levels to achieve your goals.
Contract management: You will lead on the provider contract and workplan on SRM as it moves from the current 50 to a broader number of accounts, supported by a live ranking model that ensures we are smart with resources. You will hold the provider to account for delivery, and ensure vfm for the contract as it progresses
Training and L&D: Through effective, always-switched-on training and L&D you will lead the culture change involved in ensuring UKTEP is a global leader for UK Government on SRM.This means being creative but persistent on processes/systems to keep accounts up-to-date and accurate, ensuring this tool works with the UK Government’s similar systems in DIT London and across Whitehall.
Corporate activity: As a senior member of SMT you will have a corporate responsibility, to be determined, across the network.
ROLES AND RESPONSIBILITIES (What will the jobholder be expected to achieve?)
Delivering a world-leading prosperity-focussed SRM system across the India network (60%):
As the network leader, you will manage the provider contract, and ensure we quickly operationalise the current 50 (and future 300) account plans alongside higher SRM standards and processes across India. You will lead on ensuring systems are procured, and processes established to support the network. You will lead on both training and L&D around SRM, and both develop and have mastery of your own SRM accounts. You will work with DIT colleagues and wider Her Majesty's Government(HMG) partners (including UK Visas & Immigration, Department for International Development, Political teams) to ensure optimal join up on accounts. Crucially you will lead our work on developing a new, interesting tranche of market-access accounts.
Giving strategic direction and leadership to the network on SRM (35%):
You will need to provide strong leadership, setting the direction and driving delivery. A large part of this will be virtual as team members are located across India; you will need to become a master at it. You will work closely with business-facing colleagues across the UKTEP network and critically influence them to be more strategic around SRM.
Contribute to wider corporate objectives (5%):
As part of DIT’s leadership team in India, you will be responsible for driving corporate behaviours across the network, leading by example. You will contribute to wider corporate objectives especially around Ministerial/VIP visits.
WHAT WE DO:
DIT works with UK based businesses to ensure their success in international markets through exports and investment. We encourage and support overseas companies to look at the UK as the best place to set up or expand their business. Improving trade and investment links with India is a UK Government priority. PM Modi’s Government has opened up major opportunities (e.g. SMART Cities, Make in India, Digital India) and there is a determination by the UK to see a major expansion in bilateral trade and investment.
WHAT WE WANT FROM YOU:
The job is a fantastic opportunity to make a real impact on the UK’s prosperity links with India. We will give you the freedom and space to develop your sectors and build your networks, but we will support you too with opportunities to get the right learning and development, career development and opportunities to travel. But you will need to be collaborative and flexible too to fit in with the network’s ethos; and, importantly, focussed on delivering results and contributing to the wider corporate efforts especially around our busy Ministerial/VIP visit programme.
To be successful:
- You will have a strong understanding of business and investment drivers both in India and the UK, or the ability to develop it quickly. By background, you could be a sales, business development or marcomms professional. You will use your strong analytical skills to apply this to identifying key SRM opportunities for UKTEP
You will be strategically aware to identify emerging opportunities in India, and to what is happening in the UK
You will have excellent interpersonal skills and be a credible and strong team leader capable of setting the direction for your teams and of gaining their trust and respect.
You will have experience of developing and managing productive relationships with senior stakeholders and partners, and of using these to deliver.
You will be highly organised, can do, a self-starter, able to manage yourself and the demands on you; and be able to identify where you should best to spend your time to deliver the most value.
You will be highly collaborative and flexible; an excellent team player.
In terms of experience, strong commercial experience in a business facing role, good project management skills and proven leadership capability in a senior role are critical if you are to be successful.
You will need excellent verbal and written English skills. You will be expected to produce written work in Standard English to a very high standard.
RESOURCES MANAGED (Staff and Expenditure):
Budget: £200,000 on average but this could be more depending on activities planned.
People: The post holder may be responsible for as yet undefined future human resources.
Graduate/post-graduate. Candidates without the required educational qualifications but with exceptional practical experience will be considered.
- Experience of working in the UK; knowledge of the business environment and of UK business related policies.
- Network of high-level Indian business contacts
- Experience of leading a team remotely.
- Marketing and presentational skills.
- Experience of working in trade/export promotion.
For British High Commission (BHC) candidates, the Local Staff BHC Terms & Conditions will apply.
For other than BHC candidates, salary will be INR 203,765 per month together with a 12% provident fund and 6% Special Allowance.
Additionally the BHC offers a great benefits package that includes annual domiciliary medical cover, plus a Group Hospitalization Scheme with INR 500,000 floater cover for your immediate family.
The BHC is recognised as a good employer, with a robust, fair and transparent performance management & appraisal system linked to increments and staff bonuses. We have a 5-day working week, plus annual leave, public holidays, maternity leave provision, special leave, paid sick leave provision; ample development opportunities, travel opportunities, a good organizational culture, and excellent work/life balance. Around half of our work force is women. We treat people with respect and equality and have a policy of zero tolerance for any form of discrimination, bullying, or harassment.
This is a good opportunity to be part of a strong, diverse team, working in the biggest network that FCO has anywhere across the globe. We are aiming to make it the best.
LEARNING AND DEVELOPMENT OPPORTUNITIES:
Training and development opportunities will be made available to the candidate. The candidate will need to travel within India and internationally, including the UK for sector related events and training courses.
Please note applications without below mentioned (a), (b) and (c) will not be considered.
a) Complete the Online Application Form
b) Attach a detailed CV
c) Complete the motivation segment and the competence based questions in the Online Application Form
Internal candidates applying for this position need to upload their appraisal forms for the previous 2 years (if applicable) and inform their current line managers. Else, the application will not be considered.
The post is based either in New Delhi or Mumbai.
We will accept only online applications by “22nd May’19” midnight.
- Applicants who do not have the required qualification & experience should kindly abstain from applying, as their applications will not be considered.
- Only shortlisted candidates will be contacted and no telephone enquires will be dealt with.
- The appointment will be subject to Police Verification and other checks including references, educational and professional.
We welcome all applications irrespective of age, race, colour, gender, disability, sexual orientation, religion, belief or creed. We are also open to applications from people who want to work flexibly.
This opportunity is closed to applications.