View Vacancy - IDD Regional Head of IT Service Delivery (ESP25.345)

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow. The FCDO operates an agile workforce and to facilitate this, you may be required to undertake other duties from time to time, as we may reasonably require.
Knowledge and Technology Department (KTD)
Information & Digital Directorate (IDD)

Who are we? 

The British Embassy in Madrid is part of a global network representing British political, economic and consular interests overseas and is now recruiting for a Regional Head of IT Service Delivery position in Madrid. 

Information and Digital Directorate (IDD) is responsible for digital, data, technology, IT security and information management to support the FCDO and UK Government partners on our platform to deliver our diplomatic, development and consular aim.

Main purpose of job:

You will be joining FCDO at a time of transformation with the opportunity to shape overseas IT delivery by providing leadership to HEO Regional IT Support Managers (RITSMs) and owning the development of a cohesive regional IT support community.

As a Regional Head of IT Service Delivery, you will travel to multiple posts across the Europe region to manage relationships between Heads of Mission, Deputy Heads of Mission, senior IDD leaders and our external partners. 

You will conduct regular engagement to elicit diplomatic priorities that may affect IT service delivery, serve as the primary point of contact for IT service-related issues. Together with acting as the ‘front door’ into IDD for regional stakeholders you will facilitate RITSMs development of both technical knowledge and soft skills, augmenting their skills through job shadowing with other regions.  

Roles and responsibilities: 

  • Service Delivery: Ensure the delivery of reliable and efficient IT services in the region. Use qualitative and quantitative management information (MI) to guide interventions and provide direction to all regional IT staff. Drive the delivery of IDD initiatives targeting Posts within the region. Prioritise RITSMs objectives to maximise value of IDD projects whilst maintaining service delivery performance.
  • Technology Adoption and Resource Planning: Proactively seek opportunities for Posts within the region to adopt new or existing technologies offered by IDD to enhance the IT service experience. Influence the planning and deployment of IDD resources within the region based on emerging IT service priorities and value for money. Ensure follow-up actions are recorded and directed to the necessary IDD teams for execution.
  • Crisis Planning and Risk Management: Ensure that IT crisis management plans for the region are up-to-date and that business continuity plans are in place to minimise disruption due to IT service failures. Responsibility for the management and mitigation of risks that could jeopardise the delivery of reliable and efficient IT services within the region.
  • Contract Surveillance: Surveillance of local contracts for the provision of IT services procured locally, ensuring value for money and good governance. Where possible – identify where IDD might have an opportunity to centralise services. Provide advice and guidance to Post on managing commercial contracts for IT services
  • Financial Due Diligence: Execute due diligence and surveillance of local IT spend within the region to identify opportunities to prevent the proliferation of locally managed IT solutions (LMITS); with a specific target of reducing spend on LMITS in favour of approved corporate platforms

Candidates who secure a role that is considered specialist/technical, may be required to affiliate to the relevant specialist network, if not already a member.

Don't miss out on this fantastic opportunity!

Our Ideal Candidate shows: 

  • Full professional proficiency in English (written and spoken, minimum of C1 level for CEFR* framework)
  • Strong stakeholder management skills
  • Proven experience in IT Service Management who can demonstrate the skills outlined for an IT Service Manager within the UK DDaT Profession Capability Framework    
  • Experience in IT Service Management for multiple sites
  • Leadership skills and line management experience
  • Deep understanding of service management, incident and problem resolution, supplier and financial oversight, and change enablement, all of which are core to the DDaT framework.

Nice to have: 

  • International experience in IT Service Management.
  • A Bachelor’s degree (or equivalent) in Information Technology, Computer Science, or a related field.
  • ITIL Certification (Foundation or higher) .
  • Programme/Project Management Skills (particularly experience with PRINCE2, Agile, or equivalent methodologies). 
  • Commercial Acumen (especially in contract surveillance and financial due diligence).
Communicating and Influencing, Delivering at Pace, Leadership, Managing a Quality Service
23 November 2025
Senior Executive Officer (SEO)
Full-time, Permanent
37,5
Europe, Eastern Europe & Central Asia
Spain
Madrid
British Embassy
1
EUR
85,882.42
yearly
5 January 2026

This is a full-time, permanent contract at Senior Executive Officer (SEO) grade level, based in Madrid.

The successful candidate is subject to a confirmation of a background check, security clearance and the successful completion of a probationary period.

The successful candidate will be enrolled in the Spanish Social Security Scheme and will therefore not be entitled to any gratuity from the Embassy based on gross annual salary.

The Embassy is a Diplomatic Mission with tax exempt status and does not collect taxes for other States. Employees are fully responsible for payment of income tax at the legally required rate. Staff recruited locally by the British Embassy in Spain are subject to terms and conditions of service according to local Spanish employment law. 

Visa/work permit requirements: Candidates must currently hold the independent right to live and work in Spain and be prepared to ensure that right remains throughout the scope of the contract.

Working patterns: Normal working hours are 37.5 per week: 8.00am to 16:00pm from Monday to Friday. 

Learning & Development: We offer time and financial support for the successful candidate to take advantage of professional learning and development opportunities inside and outside of the organisation. All new hires undertake a workplace induction and there are a number of mandatory e-learning courses that must be completed in order to pass probation.

Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”.

We advise you to allow enough time to complete and submit your full application, since only applications completed and submitted before the deadline will be considered.

Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.

FCDO does not pay for travel-related expense incurred in interviews (including Security Check) or accept any financial risk, including cancelation or reschedule costs. The FCDO will not meet the costs connected with relocation if offered a position.

*Please note for more information on the Common European Framework of Reference for Languages: Learning, Teaching, Assessment levels please click on the following link CEFR. Please bear in mind in case you are invited for an interview your language skill is going to be assessed.

The Embassy is committed to employee development and wellbeing and has several initiatives in both areas that benefit staff.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

This opportunity is closed to applications.