View Vacancy - LB - Information Technology Support Officer (AO)

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow. The FCDO operates an agile workforce and to facilitate this, you may be required to undertake other duties from time to time, as we may reasonably require.
Foreign, Commonwealth and Development Office (Operations and Corporate Services)
Technology, Information and Digital Transformation

The British Embassy in Beirut has a vacancy for an Information Technology Support Officer (ITSO), job grade Administrative Officer (AO) on a fixed term contract of one (1) year, with a possibility of renewal.

The jobholder will be responsible for administrative IT tasks across all teams in a fun, friendly Embassy. Working with the IT manager, the jobholder will keep the Embassy platform running efficiently. This is a vital role that helps everyone else to do their job effectively. The job holder will also be IT point of contact and will support regular visits by technical specialists. The job holder will help to ensure that staff maintain a good level of crisis preparedness, and in the event of a crisis they will serve as deputy IT crisis manager.

Roles and responsibilities:

1. Lead on a number of IT tasks for colleagues in the British Embassy Beirut and UK Office for Syria Office Beirut (40%). This includes:

  • Administering account access and equipment processes for joiners and leavers;
  • Managing distribution lists;
  • Upkeep of IT inventories, recycling old hardware and ensuring sufficient new stocks;
  • Maintaining Embassy IT systems/equipment with help of corporate services team;
  • Provide IT support to official visitors;
  • Liaise with London support services to escalate significant issues;
  • Local point of contact for telephone support, liaising with service providers (landlines and mobiles) and satellite phone management;
  • Receiving and dispatching the Visa bags.
  • Ad hoc support for UK Office Syria colleagues based in Damascus

2. As IT point-of-contact (15%), support Regional Technical Support Staff (RTSS) before, during and post their regular visits. Between their visits, perform IT up-keep tasks, following (remote) instructions. Report back to the Deputy Head of Mission and/or Overseas Security Manager on a monthly basis, with whom you will collaborate on IT security.

3. Lead IT Operations During Emergencies (15%): Take charge of managing and securing all IT systems located within the Embassy’s secure zones in the event of an evacuation, ensuring continuity and protection of critical infrastructure.

4. Staff Induction & Crisis Preparedness (10%):

  • Conduct regular induction sessions for new staff, clearly outlining IT evacuation protocols and procedures to ensure everyone is well-informed and prepared.
  • Provide hands-on training to staff on the proper use and operation of crisis communication equipment, enabling effective response and coordination during emergency situations.
  • Maintain sufficient IT resources and capabilities to ensure crisis preparedness and resilience across all communications and locations as required.
  • You will help keep the larger IT crisis team crisis-fit, including through sharing knowledge and participation in crisis exercises.

5. Champion hardware and software improvements and empower staff to make the most of new technology (10%). This includes assisting the IT manager ensure regular, clear communications to staff, for example by highlighting (centrally-run) IT masterclasses.

6. Provide cover for IT Manager (10%) as required in times of leave etc. and support them deliver larger IT-related projects.

The above list is not exhaustive, and the jobholder will be required to be flexible and take on other ad hoc tasks as required.

Key Behaviours required:

  • Managing a Quality Service - Deliver service objectives with professional excellence, expertise and efficiency, taking account of diverse customer needs.
  • Changing and Improving - Seek out opportunities to create effective change and suggest innovative ideas for improvement. Review ways of working, including seeking and providing feedback.
  • Communicating and Influencing - Communicate purpose and direction with clarity, integrity and enthusiasm. Respect the needs, responses and opinions of others.
  • Delivering at Pace - Take responsibility for delivering timely and quality results with focus and drive.

Whilst IT experience is an advantage; it isn’t necessary for the role. The successful candidate will have excellent communication skills as well as being a strong team player who is able to work with a diverse range of customers. This is a high-paced role, and you will need to be resilient in order to deliver high standards of service in a challenging but rewarding environment.  We are looking for someone that can demonstrate:

  • Integrity
  • Honesty
  • Objectivity
  • Impartiality

Essential

  • Fluent communication skills in English (both spoken and written). Able to express ideas and messages clearly and concisely.
  • Excellent interpersonal skills and organisational abilities.
  • Proactive approach and willingness to learn about new IT systems etc.
  • Customer service focus.
  • Resilient attitude to the inevitable frustrations with technology and the particular challenges in the current economic and crisis prone context.
  • IT expertise.
  • IT security awareness.
  • Experience of working in an embassy or similar environment.
Changing and Improving, Communicating and Influencing, Delivering at Pace, Managing a Quality Service
14 December 2025
Administrative Officer (AO)
Full-time, Fixed term, with possibility of renewal
40
Middle East & North Africa
Lebanon
Beirut
British Embassy
1
USD
2,645
monthly
2 March 2026

Eligibility:

If you are selected for this position, we will be able to employ you as long as you:

  • Be able to obtain an appropriate level of UK Security Clearance; higher clearances can be granted only to certain nationalities. For this reason, candidates must be of one nationality only of British, American, Australian, Canadian or New Zealand in order to gain and maintain the level of clearance. If you already hold a higher level of clearance, please make this clear on your application.
  • The British Embassy provides visa sponsorship. The British Embassy will be able to employ you on the condition that we are able to obtain the required residence and work permit in Lebanon. Candidate's residence permit and work permit, and the expense to obtain them, will be their own responsibility.

Working hours and remuneration:

The Embassy aims to offer an attractive working environment and remuneration package for this role, including a non-negotiable salary of $2,645 per month. The salary will be paid gross, and you are expected to comply with your tax obligations through completion of a tax return to the local authorities.  However, for third country nationals and UKB staff spouses/ partners employed by the Embassy, as you are not liable to pay Lebanese income tax, your salary will be abated by an amount equivalent to the Lebanese tax that would otherwise be payable (if appropriate).

There are no other allowances payable as part of this package. No accommodation and relocation expenses are payable in connection with this position.

This position is for a full-time employment, on a fixed term contract of one (1) year, with a possibility of renewal. The successful candidate will be subject to a 90-day probationary period. The appointment is also subject to satisfactory local and UK security clearances.

Conditioned working hours are 40 hours gross per week. Normal working hours are Monday to Thursday 08:00-16:00 and Friday 08:00-14:00. Flexibility on the part of the job holder may occasionally be required (e.g. out of hours work or in event of a crisis) and the Embassy will give flexibility in return. The FCDO is an equal opportunities employer, and we would be happy to consider applications from those who wish to work flexibly. Please do speak to the hiring manager before putting in an application to discuss what is possible.

The Embassy is committed to ensuring that you are able to maintain a suitable work-life balance. Annual leave entitlement is 20 days plus 14 public holidays (on a pro rata basis).

We offer a competitive package in line with local labour law, including transport, family, educational allowances, and good level of medical insurance coverage, performance-related bonus, and opportunities for job related training and development, etc.

We place a strong emphasis on learning and development (L&D) and active approach. There are a range of project and programme management learning and development opportunities available to the successful candidate. The FCDO is an effective ‘Learning Organisation’. This means that learning and Development is something we all take personal responsibility for and is something we do every day, not just when we are attending classroom training courses or undertaking eLearning.

How to apply:

Please ensure that your application is authentically written based on your own experiences. If AI tools are used, their usage must only be limited to specific tasks such as ensuring formatting consistency and keyword relevance. The core content, personal narratives, and responses to behaviour and skill-based questions must genuinely reflect your professional journey, experiences, and achievements. We place great importance on originality and individual effort throughout the application process. Any form of plagiarism will result in immediate disqualification.

Interested candidates must include with their online application form 1) an updated Curriculum Vitae (CV) 2) a covering letter/ motivation essay stating how you meet the requirements of the role; and 3) specific examples, in the relevant sections of the online application form, of how you meet the key behaviours and skills required.

Applications that do not include this information or provided in the stated format will not be considered.

Applications must be submitted before 23:55 Beirut local time on 14 December 2025.

Applications submitted after the stated deadline will not be considered.

Internal candidates (i.e., those who are currently employed by the British Embassy Beirut) applying for this position should consider informing their current line managers upon submission of their application.

Process:

The recruitment process, including security clearance, is expected to take around two-three months. The security clearance process includes checks available in country and with UK, dependant on the security level required for the role and the candidates’ profile and UK footprint. You may experience some delay in the progress of this recruitment campaign, and we are working hard to minimise any disruption.

Appointable candidates who were unsuccessful at interview may be placed on a ‘reserve list’. If during the reserve period of six (6) months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate.

The start date mentioned in the advert is tentative start date and the successful candidate will be required to undergo security-vetting procedures. Any offer of employment will be subject to the candidate achieving suitable clearances and reference checks.

 

The FCDO operates an agile approach to delivery. To facilitate an agile workforce, you may be required to undertake other duties from time to time as we may reasonably require.  The British Embassy Beirut is an equal opportunities employer, dedicated to inclusivity, a diverse workforce and valuing difference. Staff recruited locally by the British Embassy is subject to Terms and Conditions of Service according to local Lebanon employment law.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.