View Vacancy - JOA - Pro Consul AO (temp)

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow. The FCDO operates an agile workforce and to facilitate this, you may be required to undertake other duties from time to time, as we may reasonably require.
Foreign, Commonwealth and Development Office (Operations and Corporate Services)
Consular

The British Embassy Amman has a vacancy for Pro Consul, job grade Administrative Officer (AO) on a temporary contract until 1 October 2026 

As Pro‑Consul in Amman, you will support the delivery of high‑quality consular services to British Nationals in Jordan in line with the Consular Strategy. The role encompasses the full range of consular work including providing consular assistance to vulnerable British Nationals, developing and maintaining contacts with local authorities and other relevant stakeholders in the community, and the provision of notarial and documentary services.

You will be supporting the full spectrum of consular policy on prevention, assistance, and the delivery of 24/7 professional services on a day‑to‑day basis, including complex and high‑profile cases (e.g., hospitalisations, domestic abuse, child welfare, detention).

You will also play an active role in crisis preparedness and response, working as part of the Embassy’s whole‑of‑mission approach to crisis management. This includes contributing to contingency planning, participating in crisis exercising, supporting crisis communication, and being ready to deploy in a consular crisis or assisted departure to assist with the protection and welfare of British Nationals.

You may be required to travel overseas for training and development, and there will be opportunities to provide consular or crisis cover for colleagues across the region.

Assistance

  • Provide accurate advice and assistance to Distressed British Nationals and their families, including in cases of arrest/detention, hospitalisation, or other complex and sensitive situations.
  • Support high‑priority and vulnerable cases in line with consular guidance.
  • Possible out‑of‑hours requirement in an emergency or during crisis activation.

Counter and Notarial Services

  • Administer the online consular appointment system.
  • Provide a range of counter services including notarial services and Emergency Travel Documents (ETDs).
  • Respond promptly and professionally to customer enquiries through all communication channels.

Communications and Stakeholder Engagement

  • Assist with the delivery of prevention and communication campaigns, including contributing to messaging, events, and briefing materials for outreach activities.
  • Actively seek out and manage partnerships with local authorities, community organisations, and other relevant stakeholders to support British Nationals and strengthen prevention work.

Crisis Preparedness and Response

  • Participate in crisis exercising, and training as part of the Embassy’s whole‑of‑mission crisis preparedness approach.
  • Support crisis response during activation, including assisting with consular casework, welfare enquiries, field deployments, or operational tasks as required.

The above list is not exhaustive, and the jobholder will be required to be flexible as specific responsibilities could change in the future, and this would be at the discretion of the line manager/ senior management and agreed with the jobholder. The job description may be reviewed to meet changes in business needs. The jobholder may also take on other ad hoc tasks as required.

Key behaviours required:

  • Managing a Quality Service: Deliver service objectives with professional excellence, expertise and efficiency, taking account of diverse customer needs.
  • Communicating and Influencing: Communicate purpose and direction with clarity, integrity, and enthusiasm. Respect the needs, responses, and opinions of others.
  • Delivering at Pace: Take responsibility for delivering timely and quality results with focus and drive.
  • Working Together: Form effective partnerships and relationships with people both internally and externally, from a range of diverse backgrounds, sharing information, resources and support.

In addition, we are looking for someone who can demonstrate the Civil Service values of:

  • Integrity
  • Honesty
  • Objectivity
  • Impartiality

Eligibility:

If you are selected for this position, we will be able to employ you as long as:

  • You have the right to live and work in Jordan; and
  • You receive the appropriate level of security clearance.

 

  • Fluency in English and Arabic, both written and spoken. Able to express ideas and messages clearly and concisely, both orally and in written communication.
  • A team player who can work on their initiative and who is adaptable to changing priorities.
  • Must be able to work and act without close supervision.
  • Excellent customer care skills and the ability to respond to a range of customers’ needs.
  • Good interpersonal skills.
  • Willingness to travel for overseas training and development. There may also be opportunities to provide resilience to other posts in the MENA network.
  • IT literate and well versed in Microsoft Office Packages and accurate typing skills.
  • Consular work can sometimes be stressful and of a sensitive nature. The successful applicant will therefore be expected to maintain absolute consular confidentiality and impartiality.
  • Previous experience in a related field / at an embassy (e.g. caring professions such as social work, teaching or health)

 

Communicating and Influencing, Delivering at Pace, Managing a Quality Service, Working Together
3 May 2026
Administrative Officer (AO)
Full-time, Temporary
37
Middle East & North Africa
Jordan
Amman
British Embassy
1
JOD
1225
monthly
1 June 2026

Working hours and remuneration:

The Embassy aims to offer an attractive working environment and remuneration package for this role, including a start pay of JOD 1,225 per month based on 37 hours per week.

Salary will be paid in gross, and you are expected to comply with your tax obligations through completion of a tax return to the local authorities. If exceptionally you are not liable to pay Jordanian tax, you will receive a net salary, which is minus the deduction of an equivalent level of local tax. Further information on this will be provided at interview if necessary.

This role is for a full-time, temporary employment until 1st October 2026. The successful candidate will be subject to a 90-days probationary period. The appointment is subject to satisfactory local and UK security clearances. The selected candidate must have the right to live and work in Jordan.

Normal working hours at the Embassy are Sundays to Wednesdays from 08:00-15:30 and Thursdays from 08:00-15:00. Hours of work vary for this role according to operational requirements in agreement with the line manager, and in line with FCDO and Embassy policies. This role offers diverse frontline consular experience, including prevention, crisis management, representation, and communications. You must handle multiple tasks under pressure, and rare serious incidents may require after-hours response.

Strong networking skills, flexibility, and resilience are essential.

The package includes a good level of health insurance and a friendly, English-speaking work environment. We offer opportunities to develop professional skills through our Learning & Development offer. Leave entitlement is 25 days (on pro rata basis) plus 14 public holidays.

Learning and development is a key success factor when working at the British Embassy. The Embassy follows a 70-20-10 model of learning. You are expected to have a proactive approach to your own learning and your Line Manager will help you develop a personalised L&D plan and will share opportunities, resources, and guidance to ensure you have any necessary learning for the role with ability to achieve full potential. 

How to apply:

Interested candidates must include in their online application form:

  1. an updated Curriculum Vitae (CV);
  2. a covering letter/ motivation essay in English stating how you meet the requirements of the role; and
  3. specific examples, in the relevant sections of the online application form, of how you meet the key behaviours and/ or skills required.

The online application form, CV, cover letter/ essay, and examples must be in English.

Please ensure that your application is authentically written based on your own experiences. If AI tools are used, their usage must only be limited to specific tasks such as ensuring formatting consistency and keyword relevance. The core content, personal narratives, and responses to behaviour and skill-based questions must genuinely reflect your professional journey, experiences, and achievements. We place great importance on originality and individual effort throughout the application process. Any form of plagiarism will result in immediate disqualification.

Applications that do not include these this information will not be considered. 

The closing date for applications is at 23:55 Jordan local time on 3rd May 2026.

Applications received after the stated deadline will not be considered.

 Internal candidates (i.e., those who are currently employed by the British Embassy Amman) applying for this position should consider informing their current line manager upon submission of their application. 

Due to the large number of applications we receive, only those shortlisted for the next step of the recruitment process will be contacted.

Appointable candidates who were unsuccessful at interview may be placed on a ‘reserve list’. If during the reserve period of six (6) months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate.

The start date mentioned in the advert is a tentative start date and the successful candidate will be required to undergo security-vetting procedures. Any offer of employment will be subject to the candidate achieving suitable clearances and reference checks.

The recruitment process, including security clearance, is expected to take around 2-3 months. The security clearance process includes checks available in country and in the UK, dependant on the security level required for the role and the candidate’s profile and UK footprint. You may experience some delay in the progress of this recruitment campaign, and we are working hard to minimise any disruption.


The FCDO operates an agile approach to delivery. To facilitate an agile workforce, you may be required to undertake other duties from time to time as we may reasonably require. The British Embassy Amman is an equal opportunities employer, dedicated to inclusivity, a diverse workforce and valuing difference. Staff recruited locally by the British Embassy are subject to terms and conditions of service according to local labour law.

 

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

This opportunity is closed to applications.