View Vacancy - Corporate Services Manager – San Francisco

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow. The FCDO operates an agile workforce and to facilitate this, you may be required to undertake other duties from time to time, as we may reasonably require.
Foreign, Commonwealth and Development Office (Operations and Corporate Services)

The Corporate Services Manager (CSM) will manage operations at the British Consulate in San Francisco and lead a small team to ensure the Consulate functions properly and its teams and individuals can do their jobs effectively thanks to an excellent corporate services function. 

You will ensure your team and any outsourced service providers you work with are efficient and professional and provide cost-effective, timely and trusted support to the Consulate and its staff of around 40 people: a mix of diplomats posted from the UK and locally employed staff.

This role is a crucial part of the Consulate. It will ensure the Consulate is compliant in the areas of finance, HR, estates, security, IT and you and the team will provide support and advice on these and other associated administrative and operational issues.  

The position requires a practical, hands-on approach to ensure the functions and processes are efficient, smooth-running and represent good value for money.  

As the driving force for operational and corporate delivery, the jobholder will support senior leadership providing corporate, financial and local insight to inform decision making.

The US Network offers a unique career enhancing opportunity and is committed to supporting its staff through a variety of benefits including generous leave, insurance packages and a highly competitive 401k programme.  It also promotes a culture of flexibility which enables people to better maintain wellness through excellent work/life balance.  In this role you would be working in a diverse international environment to support UK diplomats, and other country-based staff operating in the United States. 

Roles and responsibilities

Delivery (60%):

  • Manage all corporate delivery (with your team) including operations, finance, HR and protocol, working closely with the regional HR, finance and procurement hubs and the Global Processing Transaction Centre (GTPC).  Ensure full use of self-service access to corporate services and regionalised services.
  • Management of the estate (the consulate office, the official Consul-General’s Residence and several leased properties), ensuring that UK and local standards are met through planned and reactive maintenance and in compliance with corporate procedures, including local and UK health and safety regulations and policy.
  • Act as the ‘intelligent client’, identifying requirements, appropriate service level agreements and key performance indicators to manage and monitor supplier contracts. (materiality/volume)
  • Manage the San Francisco consulate budget in accordance with corporate policies to ensure on-budget expenditure and value for money.  
  • Instil a continuous improvement mentality within the team, implement corporate projects and the change management required to deliver them.
  • You may also oversee an officer who is responsible for events and visits including from high-level ministers.  

Strategic Planning and Leadership (15%):

  • Support of the corporate agenda in the delivery of the wider San Francisco Consulate business plan and risk management. 
  • Act as trusted advisor to consulate leadership, by ‘horizon scanning’ locally to enable proactive resource and activity planning.
  • Maintain relationships with key stakeholders internally, within regional and global hubs and with external partners (at other diplomatic missions, government departments and suppliers) to maintain informed and current corporate/operational knowledge.
  • Ensure local policies are reviewed and aligned to global and local requirements and adopted by all government bodies and individuals at the Consulate. 
  • Lead and monitor the delivery of services against the local corporate services charter.

People (15%):

  • Work with the Deputy Consul General to make the Consulate a great place to work, with particular focus in this role in championing staff, finding opportunities to improve benefits and the working environment while ensuring compliance with local labour law.
  • Provide guidance and act as an escalation point on sensitive staff matters for diplomatic and country-based staff, including management issues and dispute resolution, engaging with specialist HR functions where necessary.  
  • Champion and embed a collaborative and inclusive culture.

Resilience (10%):

  • Respond to operational crisis, providing leadership and flexing team prioritisation as required.
  • Ensure cross training within corporate services roles to provide resilience within the teams and across the region.
  • Work with the Regional Corporate Services Lead to plan long term resource and development needs.
  • Ensure wellbeing and engagement are maintained within the corporate services team, seeking regular feedback and embedding the values of resilience and respect.

Resources managed:

  • Line management responsibility for between 1 and 3 other members of Corporate Services Team
  • Budget management responsibility for post of approximately $100k
  • Applicants for this position must be a national of one of the following countries: UK, US, Canada, Australia, New Zealand
  • A minimum of 2 years' relevant experience in a busy office environment is required. 
  • Experience of budget and financial management.
  • Experience managing projects, ensuring delivery on time and to budget, whilst also managing risk.
  • The successful candidate must be very organized, detail-oriented, personable, and able to work under their own initiative. 
  • Being a strong team player with excellent problem solving and judgement.
  • Good communication skills, both written and verbal. 
  • Strong user of IT and Microsoft Office suite. 

Language requirements: 

Language: English
Level of language required: Fluent speaker and clear written English


US State Department requirements, the UK Government in the US has restrictions on the type of visas our non-diplomatic staff may hold. If you are not a US Citizen or a US Permanent Resident, or the dependent of a diplomat (with an EAD card), you may not be eligible for employment with the UK government. We cannot accept student Visas (J1, F or M) nor other forms of work Visas (I, H, P). If you hold a work visa it is best to check on your eligibility to work for a foreign government before applying for a position. 

You may refer to our website for additional information: https://www.gov.uk/guidance/living-in-the-usa.

All selected candidates are subject to background checks and will require a security clearance prior to starting work.

  • A previous role managing corporate services/operations/administrative services functions for an organisation.
  • Previous experience managing individuals or small teams.
  • Understanding of local labour law and HR processes.
Changing and Improving, Making Effective Decisions, Managing a Quality Service, Working Together
18 July 2025
Higher Executive Officer (HEO)
Full-time, Permanent
40
Americas, Caribbean & Overseas Territories
United States
San Francisco
British Consulate General
1
USD
$91,704
yearly
1 September 2025

Benefits:

The UK Government operating in the US offers a substantial benefits package including generous leave, a choice of medical insurance, 401(k) matching up to 7%, extensive learning opportunities and a great work/life balance.  

Learning and development opportunities:

The British Consulate General in San Francisco is committed to all employees’ ongoing learning and development needs. We offer a comprehensive platform for personalised learning in everything from soft skill development (communicating with impact, handling difficult conversations, time management) to more technical or professional skills necessary to complete your job (software training, formal qualifications etc.).

Working patterns:

This role is 40 hours FTE (full time equivalent) a week, with core working hours between 10am and 4pm.  For this role, you will be required to be in the office, or visiting other sites, including the official Residence.

It is expected that you will spend at least 60% of your time working either from the office or from these other sites, but up to 40% of your time may be spent working remotely.

Vacation and leave must be co-ordinated with others in the section and may not always be possible during busy periods.  


Please note that the tax arrangements imposed by the US on staff working for foreign governments, as well as those imposed by the UK Treasury on British and dual nationals working for the UK Government overseas, are atypical. The UK Government cannot withhold taxes (including FICA) on behalf of a US taxpayer. Instead, a US taxpayer is required to file taxes as if they are self-employed, and a FICA allowance is granted for those required to pay the employer contribution. Certain categories of staff (for example dual UK-US nationals and some visa holders) who work at Consulates General are not subject to US taxes. For those not subject to US taxes the UK Government reduces gross pay to a level broadly equivalent to taxed net pay. There are also social security implications for dual UK-US nationals. Please keep all this in mind when looking at the salary and the benefits package. If you are offered a job with the UK’s US Network you will be given further tax and social security information relevant to your personal circumstances and place of work; you are advised to consider this information and its impact on your circumstances carefully – potentially with the advice of a tax professional - before accepting a job.

Closing date of receiving applications is before 23:55 (Local Time) on 18 July 2025.

All applicants must fully complete the online application form, including the sections for employment and educational details, experience, and behaviour-based questions. Only those applications that contain all required information will be considered. To ensure the sift process remains anonymous, please do not include any personally identifiable information in your application form.

Only successful candidates will be contacted. Please no phone calls. Due to the high volume of resumes we receive, we cannot guarantee consideration of your application if the submission instructions are not properly followed.

Appointable candidates who were unsuccessful may be placed on a ‘reserve list’.  If during the reserve period of 12 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate.

Internal candidates must inform their supervisor before they apply to a different position.


Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

This opportunity is closed to applications.