View Vacancy - VISA SUPPORT ASSISTANT (Chennai/UKVI)
Main purpose of job:
As an integral part of the UK Visas and Immigration overseas arm, the Entry Clearance Assistant (ECA) will provide clerical support to the Entry Clearance operation in order to achieve Internal and External Customer Standard targets. The ECA will ensure personal targets are met on a daily basis and enhance delivery through self-development and sharing best practice.
Roles and responsibilities :
- Working in accordance with the UKVI Operating Mandate ensuring the right checks are done on every application every time so that all relevant information is available to ECOs when an application is assessed;
- Keeping up to date with operational and policy changes.
- Capturing visa application data into the UKVI case working systems
- Completing enrichment checks carefully, ensuring that results are accurately recorded.
- Giving assistance during visa interviews, providing interpretation where necessary
- Respond to correspondence within published/local service standards. Answering telephone enquiries promptly, ensuring that all callers are dealt with courteously and professionally at all times.
- Meeting UKVI standards for despatching applications ensuring that original documents are returned as appropriate and that there are no breaches of data protection;
- Act in accordance with the Code of Conduct and Home Office Values at all times.
- Working in accordance with the UKVI Operating Mandate ensuring the right checks are done on every application every time so that all relevant information is available to ECOs when an application is assessed;
Other skills / experience / qualifications:
- At least 1 year of relevant experience
- Essential on arrival: Good communicator.
- Display strong administrative skills with good working knowledge of Windows and MS Office applications, especially MS Outlook, Word & Excel.
Language requirements:
- Language: English & Any south Indian including Hindi
- Level of language required: Fluent & Good
SALARY PACKAGE
For British High Commission (BHC) candidates, the Local Staff BHC Terms & Conditions will apply.
For other than BHC candidates, salary will be INR 28,481 per month.
The BHC is recognised as a good employer, with a robust, fair and transparent performance management & appraisal system linked to increments and staff bonuses. We have a 5-day working week, plus annual leave, public holidays, maternity leave provision, special leave, paid sick leave provision; ample development opportunities, travel opportunities, a good organisational culture, and excellent work/life balance.
Around half of our work force is women. We treat people with respect and equality and have a policy of zero tolerance for any form of discrimination, bullying, or harassment.
This is a good opportunity to be part of a strong, diverse team, working in the biggest network that FCO has anywhere across the globe. We are aiming to make it the best.
TO APPLY
Please note applications without (a), (b) and (c) will not be considered.
(a) Completed the Job Application Form
(b) Attach a detailed CV
(c) Appraisal forms ( Internal candidates only)
Internal candidates applying for this position need to upload their appraisal forms for the previous 2 years (if applicable) and also inform their current line managers. Else the application will not be considered.
We will only accept online applications by “02nd May 2018” midnight.
Applicants who do not have the required qualification & experience should kindly abstain from applying, as their applications will not be considered.
Only shortlisted candidates will be contacted and no telephone enquires will be dealt with.
The appointment will be subject to Police Verification, Medical and other checks including references, educational and professional.
We welcome all applications irrespective of age, race, colour, gender, disability, sexual orientation, religion, belief or creed. We are also open to applications from people who want to work flexibly.
This opportunity is closed to applications.