View Vacancy - Community Liaison Officer
The British Consulate General in Jerusalem is seeking an individual for the Part Time, Fixed Term position of Community Liaison Officer, Grade – A2 (L).
Purpose of the job:
To work closely with the Consulate General management for the wellbeing of all staff at post, with primary function as an advocate for and provision of support to UK based staff and families (FCDO and Partners Across Government (PAGs)) on family and community issues, principally in the areas of information gathering, welfare and communication. To act as a link between post management and families. To help newcomers and their families settle and adjust to their new environment.
Duties and responsibilities:
The main responsibilities of the Community Liaison Officer are:
Providing information and support for UK based officers and their spouses/partners and families, including those who are post, due to arrive, or are considering bidding for jobs in Jerusalem. This will include ensuring that the Welcome Pack, Post Fact Sheet and Post Report are up to date, being accessible to staff and spouses/partners, and providing information on:
- spouse/partner employment at post, including through completion of the Diplomatic Service Families Association (DSFA) Spouse and Partner Annual employment Report
- children’s education and childcare at post, including through completion of HR School and Nursery Information Sheets of authorised schools at post
- adult education, career and training opportunities
- single officer and foreign born spouse/partner issues
- recreational facilities and social matters
The CLO will also complete the ECA Cost of Living Survey return twice a year, as well as maintaining and updating the medical panel list and supporting cashless billing by medical providers.
Welfare at post: welcoming all staff and their families arriving on posting or temporary duty and accompanying them to ensure as smooth an integration as possible into the life of the post community. This will include showing staff or spouses/partners around and introducing them to others at post, following up to check that the settling in process is working, and being a source of referral and support where questions, problems and difficulties arise. CLOs are not expected to be medically trained and have no medical responsibility.
Advocating for UK based staff and families in addressing issues of importance with post management, including as their representative on housing and security committees, and as the chief link between post and the DSFA in London.
Communicating effectively on community and social matters across post to all staff and receiving notification of staff arrivals/departures. The CLO should advertise details of DSFA career support services and courses to eligible UK based spouses/partners at post, will be a member of the CC22 Social Committee, and should establish some form of communication for staff and spouses/partners across post, e.g. a weekly newsletter and managing WhatsApp groups or similar in accordance with the FCDO social media policy.
Practical support to new and departing officers, including management of the domestic equipment float, provision of basic groceries on arrival, assistance with administrative procedures, and taking staff and families on a familiarisation tour with one of the Consulate General’s drivers.
Emergency Planning including being aware of and involved in any post contingency and evacuation plans with a specific responsibility for welfare. All CLOs should complete the Crisis Preparedness online learning.
Other duties as required, including support to the Corporate Services team at post.
All of the above responsibilities require the CLO to have strong links with senior management, the Corporate Services team, relevant FCDO departments and the DSFA’s London office.
- Management of the domestic equipment float
Key Competences Required for the Job:
- Collaborating and Partnering - People skilled in this area create and maintain positive, professional and trusting working relationships with a wide range of people within and outside the Civil Service to help get business done.
- Leading and Communicating - Effectiveness in this area is about leading from the front and communicating with clarity, conviction and enthusiasm. It is about supporting principles of fairness of opportunity for all and a dedication to a diverse range of citizens.
- Managing a Quality Service – Effectiveness in this area is about being organised to deliver service objectives and striving to improve the quality of service, taking account of diverse customer needs and requirements.
- Changing and Improving - People who are effective in this area are responsive, innovative and seek out opportunities to create effective change.
- Fluent communication skills in English language (both written and spoken).
- Experience of moving to another country.
- Capable of working on their own initiative and adaptable to changing priorities. Able to work and act without close supervision. Efficient administrative and organisational skills.
- IT skills, especially in Microsoft Office (Outlook, Teams, Word, Excel and PowerPoint)
- Experience of helping others with the challenges associated with relocation to another country.
- Experience working in a customer service/customer focused role.
The position is part-time, fixed term (one year), 18 hours per week (net) with a regular working pattern to be agreed between the job holder and the line manager.
The salary for this position is NIS 4,590 per month, plus benefits.
Flexible working is possible; a mutually acceptable working pattern will need to be agreed between the job holder and the line manager. Job share applications and/or applications for less than the full 18 hours per week are also welcome.
Normal working hours at the Consulate-General are 08:00 – 16:00 Monday to Thursday and 08:00 – 14:00 on Friday. Occasionally the successful candidate may be required to attend evening receptions or official visits, but time off will be given in lieu of this. The successful candidate will be expected to start work as soon as possible.
The British Consulate General actively promotes learning and development including through a dedicated learning and development committee. All staff have the opportunity to develop their own personal development plan and receive feedback and support from their line manager. Staff have access to activities organised by the learning and development committee and to a range of online learning opportunities through the FCDO’s International Academy.
If you are selected for this position, we will be able to employ you as long as you:
- Receive the appropriate level of standard security clearance;
- The successful candidate must hold, or be able to secure, a local work permit.
Interested candidates must attach the following documents when applying online.
- A covering letter.
- An updated Curriculum Vitae (CV), of no longer than four pages.
** (Your application must include examples of when you have demonstrated the competencies outlined above in the cover letter or motivation section in the application form. Applications that do not include this information will be rejected).
All applications must be received before 23:55 (Local Time) on 08 May 2021.
Applications received after the stated deadline will not be considered.
Interviews may be held remotely via Microsoft Teams, Skype, or Telephone. Due to the large amount of applications we receive, only those shortlisted for assessment will be contacted.
The start date mentioned in the advert is an assumed start date and the successful candidate will be required to undergo security-vetting procedures. Any offer of employment will be subject to the candidate achieving suitable clearances and reference checks.
The British Consulate General is an equal opportunities employer, dedicated to inclusivity, a diverse workforce and valuing difference. Staffs recruited locally by the British Consulate General are subject to Terms and Conditions of service according to local employment law.
This opportunity is closed to applications.