View Vacancy - Pro Consul

The Consular Team in British Embassy Cairo is seeking a Pro Consul; grade A2 (L) to start as soon as possible.

Main purpose of the job:

The successful candidate will work remotely from home in Sharm El Sheikh and be a member of the consular team at the British Embassy in Cairo.  They will have the ability to deliver a professional and efficient Consular service to British Nationals in Egypt.

The main purpose of the role, reporting to the (C5) CROM Cairo, is to ensure that British Nationals receive a professional high quality service and advice provided is accurate, timely, consistent and offered in a sensitive manner and in line with FCO guidance. This will include developing and maintaining contacts with local authorities and in the community, providing notarial and documentary services, and taking part in our communications and prevention work.

In response to local or regional crisis, they job holder will play a key role in the section’s response and deployment.

The successful candidate will need to be a self-starter, highly motivated and have excellent interpersonal and office management skills.

The successful candidate will need to be fluent in English and Arabic. 

Main Duties and Responsibilities:

• Provide accurate advice and assistance in a sensitive manner to British Nationals and their families via face to face (pre-arranged meetings), telephone or email on a range of issues such as:
 Detainees, including visiting police stations and prisons
 Hospitalisations
 Dealing with bereaved families
 Child custody issues
 Missing Persons
 Mental Health
 Other sensitive cases such as rape, child abduction, forced marriage.
• Maintain accurate and concise case records of services provided (CASEBOOK/BRIDGE)
• Ensure all customer correspondence replied to in a timely and efficient way, providing consistent, accurate information in accordance with FCO guidelines.
• Be prepared to work out of hours, occasionally anti-social hours, as required.
• Take part in the Embassy emergency planning and any response to a Crisis affecting UK citizens.  
• Contribute to the Embassy corporate agenda
• Signpost customers how to apply for British passport and ETDs online

Prevention Communications and Outreach
• Working with the Vice Consul develop and deliver high quality local prevention and communications work, working closely with the post press/communications team and other senior stakeholders. Producing materials, using social media and attending events.
• Monitor changes in local procedures and practices, ensuring that all information and guidance for BNs reflects changes and is up to date e.g. service providers, lawyers list, travel advice, web pages

General
• Carry out other reasonable ad-hoc duties in support of the Consular function.
• Participate in other embassy committees and support corporate activities as appropriate

Key Competencies:

• Managing a Quality Services - Is about having an in-depth understanding and knowledge of how your role fits with and supports organisational objectives and the wider public needs.
• Making Effective Decisions - Effectiveness in this area is about being objective; using sound judgment, evidence and knowledge to provide accurate, expert and professional advice.
• Delivering at Pace - Effectiveness in this area means focusing on delivering timely performance with energy and taking responsibility and accountability for quality outcomes.
• Changing and Improving – People who are effective in this area are responsive, innovative and seek out opportunities to create effective change.