View Vacancy - Community Liaison Officer CLO (39/17 NR) (INTERNAL)
Main purpose of job:
To work closely with Post Management for the well-being of all staff at Post, primarily as a provider of support and an advocate for UK-based staff and families on family and community issues.
Roles and responsibilities / what will the jobholder be expected to achieve?
- Welfare at Post – including welcoming new UK based staff to ensure as smooth an integration as possible into the life of the BHC community; following up to check that the settling in process is working; being a source of referral and support and to help arrange team building and social events for all British High Commission staff;
- Advocate for UK based staff and dependants in addressing issues of importance with Post management, including on the Post Housing Committee, the People Committee and the Crisis Management Committee as well as acting as the chief link between Post and Diplomatic Service Families Association (DSFA) in London;
- Communicate effectively on community and social matters within the Post including through the Post Report, Welcome Pack, Kikwetu website, Facebook and the weekly High Commission bulletin.
- Information Management of the Post Welcome Pack, CLO Homepage, Post Report and Factsheet, Staff and partner list;
- Completion of returns including Spouse and Partner Annual Employment Report and the twice yearly Cost of Living Allowance (COLA) survey.
Resources managed (staff and expenditure):
Staff welfare expenditure element from senior management entertainment budgets for social/community events
- Excellent written and spoken English
- Good IT skills, including a good working knowledge of social media;
- Strong interpersonal skills, including discretion and an ability to maintain confidentiality
- Experience of being posted overseas
Experience in Customer Service
Learning and development opportunities (and any specific training courses to be completed):
CLO Course in London
Access to all BHC learning and development opportunities
Working patterns:
This job can be applied for as a part-time, job-share or full-time job. The working hours can be carried out flexibly to suit child-care or other obligations. Some home/remote working is possible but attendance at BHC meetings mentioned above is necessary, as is the need to arrange meetings with new arrivals and officers on recce visits.
Any other information (or specific local Post requirements):
It is essential that the applicants already have the right to live and work in Kenya without the need to apply for a work permit
- Please complete the application form in full as the information provided is used during screening.
- Please check your application carefully before you submit, as no changes can be made once submitted.
- The British High Commission will never request any payment or fees to apply for a position.
- Employees recruited locally by the British High Commission in Nairobi are subject to Terms and Conditions of Service according to local employment law in Kenya.
- Employees who are not eligible to pay local income tax: e.g. certain third-country nationals and spouses/partners of UK diplomats will have their salaries abated by an equivalent amount.
- Information about the Foreign and Commonwealth Office Competency Framework can be found on this link: https://www.gov.uk/government/publications/civil-service-competency-framework Please note: AA=A1, AO=A2, EO=B3, HEO=C4, SEO=C5
- Reference checking and security clearances will be conducted on successful candidates.
This opportunity is closed to applications.