View Vacancy - Regional Pay and Benefits Coordinator
Summary:
The Regional Pay and Benefits Coordinator is responsible for supporting HR policy and operations pertaining to pay and benefits administration for local staff working at British Embassies, High Commissions and other Offices located in the region. The position reports to the Regional Pay and Benefits Manager and is based within the Pay and Benefits Team of the Regional HR Hub, which is a part of the Regional Corporate Services Hub at the British Embassy in Washington D.C. The role of the Regional HR Hub is to provide key HR Services (recruitment, pay and reward, talent and performance management and HR enquiries) to customers across the region and to provide a strategic and professional HR capability to support Regional Senior Leaders in the delivery of business objectives. The Regional HR Hub forms an integral part of the global HR offered to staff working in the overseas network for the UK Foreign and Commonwealth Office and will lead on all region specific HR issues in collaboration with the London based HR Directorate.
The purpose of the Pay and Benefits Coordinator is to assist the work of the Pay and Benefits Team, responsible for supporting staff at all British diplomatic missions within the Region. The position will be responsible for assisting in processing payroll for the region; responding to pay and benefits related enquiries from staff across the region in a timely and courteous fashion; producing, compiling and maintaing pay and benefits related documentation; leading on administrative tasks for the Team; and, providing backup support for the Pay and Benefits Officer as and when needed.
Responsibilities:
- Assist the Pay and Benefits Team in managing all payroll activities for posts across the region and ensuring all payroll changes/actions are received from all posts in a timely manner allowing sufficient time for processing;
- Assist in interfacing with our customers throughout the region by responding to pay and benefits related telephone and email enquiries, following appropriate procedures, and meeting response time frames set by our Service Level Agreements (SLAs);
- Assist in managing and organising the Pay and Benefits central e-mail inbox and providing first level support for questions sent by locally engaged members of staff. Route non-relevant enquiries to other team members to ensure they are responded to in a timely manner;
- Ensure that all incoming pay and benefits related enquiries are being logged on SharePoint and appropriately handled according to their urgency and subject matter. Maintain records of relevant data for audit purposes;
- Assist the Pay and Benefits Team in compiling the Regional Payroll Manual and/or other relevant key documents and policy manuals for internal use;
- Assist the Pay and Benefits Manager in carrying out large-scale projects such as the Quarterly Activities Report, Performance Pay, Re-net exercises etc. when needed;
- Serve as backup for the Pay and Benefits Officer when needed;
- Provide administrative support to the Pay and Benefits Team as assigned;
- Assist the Regional Head of HR with coordination of weekly team meetings – booking rooms, sending out agendas, taking notes, etc. – as needed;
- Perform other job related duties as required and assigned.
- Associates degree or equivalent combination of education and experience;
- 2-3 years of relevant work experience in a professional work setting;
- Proficiency in all MS Office applications, specifically Word and Excel;
- Ability to handle confidential employee information/issues and interact with employees in a professional and sensitive manner at all times;
- Outstanding interpersonal and communication skills, with the ability to work with people from all backgrounds and at all levels in a fast paced environment;
- Ability to multi-task and prioritize work related tasks, and flexibility to adapt and change priorities with limited notice;
- Excellent customer-service, attention to detail and organizational skills;
- Must be able to work independently as well as part of a larger team.
- Experience with/Knowledge of the ADP Workforce Now software, particularly payroll and benefits administration;
- Experience with/Knowledge of SharePoint;
- Knowledge of human resources management processes and procedures.
The British Embassy offers a strong benefits package. This package includes health insurance, pension, generous leave entitlement, and training opportunities.
Under US State Department requirements, the Embassy may only employ, as non-diplomatic staff, persons who are US citizens, US Green Card holders or A or NATO visa holders with EAD cards*. If you hold a visa other than an A or NATO visa you are not currently eligible to work at the Embassy. Please refer to our website for information on exceptions to this policy at www.gov.uk/government/world/usa. All candidates will be subject to background checks and security clearance.
Resume and cover letter should be submitted by 27 January 2019. Internal candidates must inform their supervisor if they intend on applying.
Staff recruited locally by the British Embassy are subject to terms and conditions of service according to local American employment law.
Only successful candidates will be contacted. Please no phone calls. Due to the high volume of resumes we receive, we cannot guarantee consideration of your application if the submission instructions are not properly followed.
The British Embassy is committed to a policy of equal opportunities and to creating a diverse working environment, free from discrimination, where everyone is included and treated fairly, based on merit alone. We are an equal opportunity employer, making all employment decisions without regard to race, gender, religion, national origin, citizenship, disability, age, sexual orientation, political affiliation or any other criterion protected by law.
The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow
This opportunity is closed to applications.
