View Vacancy - MNL - Accounts Receivable Team Manager, B3 (L)
The main purpose of the job is to oversee daily operations of reconciliations team that is part of the transactional Finance team focused mainly on bank reconciliation, receipts processing, and review of ageing items for Posts in Asia Pacific, MENAD, EECAD, SAAD and Africa.
Average team volume is 7,500 transactions per month (approximately 70 transactions per full time employee per day).
Roles and responsibilities / what will the jobholder be expected to achieve?:
Operational Management
- Manage the operational delivery of a “best in class” Invoice processing service ensuring all invoices and NPAs are processed within 24 hours.
- Plan daily workload of team taking into account Reconcilations, receipts and network post accounts and clean up requests from other steams. Monitor process against plan regularly ensuring work is fairly distributed amongst staff and work is completed before the end of the day
- Check all relevant trackers daily, building information from trackers into team’s daily workplan and ensuring all actions from trackers are completed daily.
- Deliver solutions to improve accounts receivable efficiency reporting on metrics as required.
- Check all transactions at the end of the day to ensure that all receipts submitted have been processed.
- Manage compliance to standard processes ensuring that any deviations from process are quickly identified, resolved or escalated if necessary and monitored to reduce risk. Check and complete process maps to ensure all process are documented.
- Monitor compliance with financial guidance in particular P2P handbook, Challenge and Escalation procedures and Audit recommendations dealing with any performance issues directly. Make recommendations to Head of SMPO/AR if any non compliance is identified due to poor processes or gaps in overall training.
- Manage the personal data of team ensuring all data is stored correctly, weeded regularly and shared according to Data management controls as per Information Management guidance. Address any non compliance directly with team.
- Alert Head of SMPO.AR to any non compliance to guidance or SLAs/KPIs and customer queries which can’t be resolved explaining what actions have already been attempted and make recommendations for what actions should be taken to address the problem.
- Deal promptly with any Incidents according to Incident Guidance ensuring new processes (to prevent reoccurrence) are robustly adopted.
- Perform other duties as requested by the Line Manager
Stakeholder Management
- Act as 2nd stage escalation for any customer issues resolving and investigating queries as necessary.
- Act as 2nd point of contact for any escalations form the Customer Engagement Team ensuring responses are provided within SLA.
- Co-ordinate closely with P2P teams to ensure no transactions are missed between the teams and passed quickly from one team to another. Build relationships to increase understanding of invoice processes.
- Build relationships with others teams such as HR Payroll Hubs, Procurement, RMD and Strategic Banking working together to ensure smooth transitions between teams to minimise processing time and reduce errors.
Staff Management
- Ensure all staff are managed according to Performance Management guidance with monthly one-on-ones, SMART objectives, timely MTRS and appraisals and complete at least 5 days development a year.
- Ensure all staff are aware of and adhering to financial guidance providing clear instruction and training on any new process while updating staff regularly on outcomes from Incident Management meetings.
- Maintain staff motivation ensuring staff are recognised and rewarded for accurate and timely processing while dealing quickly to address any performance issues ensuring workload is fairly distributed.
- 2 years management experience of managing a large team
- 4 years of operations experience
- Understanding of Purchase to Pay
- Finance Qualification
- High level of IT skills with minimum MS Excel to level 2
- Excellent communications skills, fluent in spoken and written English
- Oracle experience
- Six Sigma Green Belt
- Familiarity with accounting processes at Post and in Prism
- Previous Accounts Receivable experience
- Customer service background
The British Embassy offers a competitive compensation package, 36-hour work week, guaranteed 13th and 14th month pay, 20 days paid annual leave (calculated on a pro-rata basis if the service period is less than one full year), extensive medical insurance, life insurance and access to a guaranteed 5 days of learning opportunities a year.
The position is advertised on a one year fixed term contract (renewable).
No accommodation or relocation expenses are payable in connection with this position. You must have work authorisation in the Philippines in order to apply.
Employment offers are subject to successful clearance of pre-employment checks. Staff recruited locally by the British Embassy Manila are subject to Terms and Conditions of Service according to the local Philippine employment law.
Candidates are expected to have a valid NBI Clearance and passport.
All applications must be received before 27 January 2019 at 23:55 Manila time.
Incomplete application forms will not be taken into consideration, so please ensure you provide the information requested. We regret to advise that we will only be contacting short-listed candidates. Applicants called for an interview will be assessed on the core competencies listed above.
The successful candidate should be able to start as soon as possible.
This opportunity is closed to applications.
