View Vacancy - Estates and Facilities Officer A1(L) (11/19 ACC)
Main purpose of job:
To provide effective support services for the Estate & Facilities Management team, with responsibility for various support functions as well as for the cleaning services across the Mission. Services will meet agreed standards; customer satisfaction levels will be high; agreed policies and processes will be complied with.
Duties and responsibilities:
- Preparation of accommodation for new arrivals, ensuring good standards of service and achieving customer satisfaction against agreed service standards.
- Maintaining and updating an inventory database for the residential and office furniture, ensuring accuracy at all times, ensuring that furniture procured and delivered meet UK-Health and Safety Standards whiles meeting customer needs during transitions.
- Maintenance of BHC amenities, in liaison with the Estates & Facilities Manager and relevant committees etc, ensuring good levels of customer satisfaction across the Mission.
- Pyramid data entry; GPC holder; Requisition/receipt goods; general support functions to wider Estates Team as necessary.
- Liaison with service providers (Water, Electricity, Waste, etc.) to ensure the best possible supply arrangements under value for money.
- Maintaining a database for utilities consumption and payment, ensuring timely settlement of outstanding bills whiles crosschecking consumption to ensure value for money paid at all times.
- Advise staff on fees policy (Support by directing to information available) and initiating/up-dating DS’s, PoC for any queries.
- Meeting customer requirements under SLAs, achieving Value for Money and efficiencies.
- Update Master Estates Spreadsheet.
- Procurement of cleaning materials for the office and conducting spot checks.
- Maintaining and updating of estates records, ensuring accurate and appropriate record keeping of all relevant documents, ensuring proper storage of marked documents.
- Educated to degree level.
- Experience in negotiations.
- Good Communication and Interpersonal Skills.
- Strong Customer Focus with good Attention to detail.
- Display strong organizational, analytical and time management skills.
- Well versed in Microsoft Office Applications.
- Proficient in written and spoken English Language
Learning and development opportunities:
The High Commission is committed to providing a strong learning and development environment. A comprehensive online training package is available, both job-specific and of a more general nature, as is on-the-job training and coaching. The High Commission benefits from the support of a Regional Learning & Development Training Centre. Staff can undertake a range of training opportunities via this Centre too.
- All applicants must be legally able to work in Ghana with the correct visa/status or work permit.
- The successful applicant will demonstrate that they meet the requirements under Ghanaian law to work in Ghana.
- The British High Commission in Accra is an equal opportunities employer, dedicated to inclusivity, a diverse workforce and valuing difference.
- Staff recruited locally by the British High Commission in Accra is subject to Terms and Conditions of Service according to local Ghanaian employment law.
- Reference checking and security clearances will be conducted.
This opportunity is closed to applications.