View Vacancy - Estates and Facilities Officer A1(L) (11/19 ACC)

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Foreign, Commonwealth and Development Office (Operations and Corporate Services)
Estates

Main purpose of job:

To provide effective support services for the Estate & Facilities Management team, with responsibility for various support functions as well as for the cleaning services across the Mission. Services will meet agreed standards; customer satisfaction levels will be high; agreed policies and processes will be complied with.

Duties and responsibilities:

  • Preparation of accommodation for new arrivals, ensuring good standards of service and achieving customer satisfaction against agreed service standards.
  • Maintaining and updating an inventory database for the residential and office furniture, ensuring accuracy at all times, ensuring that furniture procured and delivered meet UK-Health and Safety Standards whiles meeting customer needs during transitions.
  • Maintenance of BHC amenities, in liaison with the Estates & Facilities Manager and relevant committees etc, ensuring good levels of customer satisfaction across the Mission.
  • Pyramid data entry; GPC holder; Requisition/receipt goods; general support functions to wider Estates Team as necessary.
  • Liaison with service providers (Water, Electricity, Waste, etc.) to ensure the best possible supply arrangements under value for money.
  • Maintaining a database for utilities consumption and payment, ensuring timely settlement of outstanding bills whiles crosschecking consumption to ensure value for money paid at all times.
  • Advise staff on fees policy (Support by directing to information available) and initiating/up-dating DS’s, PoC for any queries.
  • Meeting customer requirements under SLAs, achieving Value for Money and efficiencies.
  • Update Master Estates Spreadsheet.
  • Procurement of cleaning materials for the office and conducting spot checks.
  • Maintaining and updating of estates records, ensuring accurate and appropriate record keeping of all relevant documents, ensuring proper storage of marked documents.
  • Educated to degree level.
  • Experience in negotiations.
  • Good Communication and Interpersonal Skills.
  • Strong Customer Focus with good Attention to detail.
  • Display strong organizational, analytical and time management skills.
  • Well versed in Microsoft Office Applications.
  • Proficient in written and spoken English Language



29 May 2019
Administrative Assistant (AA)
Fixed Term
36 months
Africa
Ghana
Accra
British High Commission
1
GHS equivalent to USD486.73
1 July 2019

Learning and development opportunities:

The High Commission is committed to providing a strong learning and development environment. A comprehensive online training package is available, both job-specific and of a more general nature, as is on-the-job training and coaching. The High Commission benefits from the support of a Regional Learning & Development Training Centre. Staff can undertake a range of training opportunities via this Centre too.

  • All applicants must be legally able to work in Ghana with the correct visa/status or work permit.
  • The successful applicant will demonstrate that they meet the requirements under Ghanaian law to work in Ghana.
  • The British High Commission in Accra is an equal opportunities employer, dedicated to inclusivity, a diverse workforce and valuing difference.
  • Staff recruited locally by the British High Commission in Accra is subject to Terms and Conditions of Service according to local Ghanaian employment law.
  • Reference checking and security clearances will be conducted.
Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

This opportunity is closed to applications.