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View Vacancy - Regional Crisis Advisor (SRB531)

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Foreign and Commonwealth Office (Consular Roles)

The British Embassy in Serbia is part of a world-wide network, representing British political, economic and consular interests overseas and is now looking for a Regional Crisis Manager.

British diplomatic posts overseas are at the frontline of a UK government response to an overseas crisis affecting British people and interests. This role focuses on ensuring that they have the right plans and skills to be able to respond to a range of different crisis scenarios. Within your region you will be responsible for understanding the risks that different Embassies/Consulates face and their overall preparedness and providing support and advice to help them improve their ability to respond.


You will be expected to champion the Foreign and Commonwealth Office’s (FCO) clear crisis management methodology and training products, supported and directed by the FCO Crisis Management Department (CMD) in London. You will work closely with regional consular staff. Although this role is based in Belgrade you will need to be able to form close working relationships with the other Posts in your region, prioritising those with the greatest need for support and travelling to deliver training and advice. You will benefit from excellent learning and development opportunities, which will allow you to deepen your crisis management skills as well as a supportive network of colleagues both in London and overseas.

Key Roles:

  • Crisis Preparedness: develop a coherent approach to crisis management across the Europe South region (Portugal, Spain, Italy, Malta, Greece, Cyprus, Turkey, Serbia, Croatia, Macedonia, Kosovo, Albania, Romania, Bulgaria, Bosnia & Herzegovina, Slovenia and Montenegro) by supporting crisis preparedness for Embassies and Consulates. You will be responsible for providing high quality guidance and training so that posts are well prepared to effectively respond to a crisis, in line with FCO London Crisis Management Department (CMD) policy and guidance.


  • Crisis Response: to provide support and advice to posts experiencing or approaching a crisis to ensure the most effective response.


  • Crisis Improvement: to maintain a good understanding of the crisis risks within your region, providing input to and quality assurance of post crisis management plans, highlighting key risks to the Consular Regional Director (CRD) and CMD and applying lessons from crises and exercises. Maintain good relationships with both internal and external crisis management stakeholders in order to enhance regional risk assessment and horizon scanning.


Main Duties and Responsabilities:

  • Network and Post Support: to prioritise crisis preparedness work in your region based on an understanding of risk and horizon scanning. To act as expert adviser to Post Crisis Management Committees making recommendations to ensure policy and guidance is followed by Posts. To encourage and help embed a ‘whole of mission approach’ to planning and crisis preparedness. Act as a champion for the IT system Crisis Hub and ensure relevant staff across the region keep their skills and access up-to-date to reflect latest developments of Crisis Hub. Working with CMD and the CRD provide advice and support to posts in crisis;


  • Quality Assurance: to advise posts on development of their crisis management plans (CMPs), and crisis preparedness working to achieve a consistent quality across the region, merging local knowledge with central crisis management guidance. Work with CMD’s Planning Team to indentify risks, capability and capacity gaps and to help Posts take steps to improve their preparedness;


  • Training & Exercising: deliver effective crisis workshops, tabletop and design semi-live exercises in your region liaising closely with the CMD Training & Exercising Team and using the latest training approaches and materials. Identify any potential learning/skills gaps in crisis management techniques and work with CMD to address them. Help CMD to coordinate and prioritise regional exercises, and assist in the delivery of overseas training events. Support Crisis Managers to encourage colleagues to complete the crisis content of the Diplomatic Academy’s Foundation level. Champion the various learning methods to help promote and develop crisis management learning in region;


  • Stakeholder Engagement & Lessons Learned: to actively support Posts’ engagement with host governments and major UK crisis management stakeholders to ensure good understanding of host country and regional crisis structures and maintain up-to-date liaison contacts. To participate in, and facilitate where appropriate (e.g. for locally managed crises), the crisis lessons learned process. To identify, record and share best practice regionally. Working with CMD to ensure lessons learned are taken forward and incorporated back into CMPs across the region.
  • Excellent English language skills (written and oral);
  • Experience of working in an international or governmental organisation;
  • Familiarity with crisis management issues and techniques;
  • Excellent inter-personal, communication and team working skills;
  • Excellent organizational skills and a proactive approach;
  • Resilience, with ability to work unsupervised and innovate;
  • Self starter with strong time management skills - able to work to deadlines and targets and manage a sometimes heavy workload;
  • Excellent IT skills (Outlook, PowerPoint, Word and Excel).
  • Experience of providing training in a professional environment, ideally with an externally validated professional accreditation, such as CIPD;
  • A familiarity with crisis issues and an ability to understand risks across a range issues;

  • Familiarity with UK consular procedures.
Seeing the Big Picture, Leading and Communicating, Collaborating and Partnering, Delivering at Pace, Demonstrating Resilience
16 November 2017
B3 (L)
Full-time, Permanent
39 gross
Europe, Eastern Europe & Central Asia
British Embassy
2,135.00 EUROS gross
2 January 2018

This is full-time permanent position of 5 working days, 39 gross hours per week.

The salary is gross and subject to payment of all mandatory social security contributions  and tax in line with local regulations.  

In addition to monthly salary, staff receives a meal allowance of €70 per month and transport allowance of 3,725 dinars per month (review each February) as per Terms & Conditions.

The successful candidate will be subject to professional background and security clearance and must have pre-existing work authorization for Serbia in order to apply.

The successful candidate will be hired under the terms and conditions which apply to all locally-engaged staff in employment relationship; tax and social contributions will be paid accordingly.

All contributions are deductable at the source. If for any reason the Employee is required to work for periods longer than the conditioned hours overtime may be paid.

Staff recruited locally by the British Embassy in Serbia are subject to Terms and Conditions of Service according to local Serbian employment law.

Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”.
We advise you to allow enough time to complete and submit your full application, since only applications completed and submitted before the deadline will be considered.
Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.

Please be aware that you will only be able to apply to vacancies for Local Staff roles with the British Government through this official site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official site. If you complete and send an application through any other site, we will not receive it.

This opportunity is closed to applications.