View Vacancy - KL - IT Support Officer, EO
Main purpose of job:
The jobholder will be responsible for the High Commission’s IT Microsoft Windows OS and Office 2016 networks, standalone IT systems (predominantly Windows), VOIP telephones, and other communications systems; liaising with the UK Helpdesk and others as and when appropriate. The jobholder will also lead on IT and technical equipment needs for business continuity and crisis response, becoming the point of contact for the Mission internal phone system (ECHO), video teleconference system, and other technical IT/telco systems. This includes becoming the key personnel for any UK led ICT implementation projects.
The successful candidate will have an important role in ensuring compliance with relevant policies and best practice, ensuring business resilience and continuity, regular maintenance and repairs and developing IT skills of staff and how they can best use the technology to improve business outcomes. Flexibility to work across time-zones may be required from time to time. The successful candidate will be the IT go to person for the whole Malaysia Network
- Maintain and support both Windows based (predominantly Windows 10) and non Windows based operating systems; including desktops, laptops and other IT items in use across the British High Commission in Kuala Lumpur
- Maintenance of all internet networks (including at the Head of Mission Residence);
- Support, train and manage the Deputy ITSO
- Delivery of ICT Manager strategy, including liaison with the UK regarding IT Change Requests;
- Act as Information Management Officer (IMO)
- Facilitate IT procurement and installation,
- Support and coordinate IT projects
- Induct new staff onto the systems and provide basic IT training;
- Provide a focal point for users’ IT related queries, resolving issues and educating users as appropriate;
- Management of the ECHO telephone system and mobile telephones (issue, stocks, audit control, data roaming);
- Ensuring there is resilience across all IT, telephony and VTC assets and that faults are prioritised and promptly addressed including tasking of the Deputy ITSO;
- Leading on the ICT elements of business continuity and Crisis response planning and implementation;
- Ensuring inventories and ensuring Security Operating Procedures are understood and enacted;
- Making effective use of IT budgets including prioritisation and procurement;
- Office machinery management & maintenance;
- Identify areas of non-compliance and make recommendations to senior management. Develop improvement plans and monitor progress;
- Provide IT support for internal and external
Assist other members of the Corporate Services team as required.
Resources managed (staff and expenditure):
AO Deputy IT Support / Logistics Officer
Annual IT Budget
- Broad knowledge of IT Systems configuration/administration and experience of work in a similar environment. IT Windows Clients (particularly Windows 10,) MS Office, SharePoint, Wi-Fi and hands on Networking and troubleshooting experience.
- Ability to work with minimum supervision and with a broad range of customers.
- Ability to explain technical information in an easy to understand way.
- Possessed an IT degree, although in the absence of an IT degree, professional IT certifications or relevant hands-on experiences will be favourably considered.
Level of language required: Fluent
- CompTIA A+, Network+ or equivalent networking related qualification
This is advertised as a full-time, permanent role in Kuala Lumpur.
Learning and development opportunities (and any specific training courses to be completed):
The British High Commission offers a competitive remuneration package, benefits, leave entitlement of 20 days per annum (calculated on pro rata basis) and a range of learning and development opportunities including courses, access to significant on line training materials and on the job learning and development opportunities.
The Foreign, Commonwealth and Development Office is committed to developing its staff, working hard to provide a comprehensive learning and development offer. Staff have access to a wide variety of online resources through the Diplomatic Academy and Civil Service Learning. Staff are strongly encouraged to take advantage of all the available opportunities.
The job-holder will be required to take some specific training courses related to their role. All new staff undertake a workplace induction and there are a number of mandatory e-learning courses covering areas such as diversity, health and safety, and information management.
In addition to formal training, collaboration with a wide range of colleagues will deliver on-the-job learning experiences, including
- Working in a diplomatic mission;
- Understanding how UK international development assistance is managed / implemented;
- Understanding effective programme management (including Monitoring, Reporting, Evaluation, and Learning).
Normal working hours are 36.5 per week. BHC Kuala Lumpur supports and promotes flexible working as a crucial part of our inclusive offering, and is committed to staff maintaining a healthy work-life balance.
Please note that your application must be submitted before 23:55 on the day mentioned in the above field “Application deadline”.
Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.
All applicants are required to mandatorily fill the online application form completely including the employment and educational details, experience, professional skills and behaviour-based questions. We will be thoroughly reviewing the applications and incomplete form in any respect may not be considered while shortlisting for the next stage.
Only shortlisted candidates for interview will be contacted. Interviewees will be assessed on the core behaviours/qualifications listed above. Unsuccessful candidates will be notified via the system in due time. Appointable candidates who were unsuccessful may be placed on a ‘reserve list’. If during the reserve period of 6 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate”.
Indicated start date is provisional and subject to successful completion of reference and security checks.
Kindly check your application centre or email regularly for any update on the status of your application.
To those applicants not short-listed, we extend our appreciation for considering the British Government as a potential employer.
This opportunity is closed to applications.