View Vacancy - Consular Officer A2, Palma (ESP647)

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Foreign, Commonwealth and Development Office (Consular Roles)
Consular

The British Consulate in Palma de Mallorca is looking for a Consular Officer, to join their dynamic, and experienced consular team and ensure a high quality, professional and efficient consular service to visiting and resident British nationals to Palma.

With a customer base of over 300,000 British residents and over 15 million British tourists each year, Spain is the FCO’s busiest and highest profile consular operations.

The main purpose of the job will be to provide a high level of support to the consular team in a fully engaged and proactive member whilst, attending to members of public at the counter.

Main Duties and Responsibilities

  • Deliver first class consular assistance and support to vulnerable British Nationals, with a high volume of often complex casework including hospitalisations, deaths, detentions and cases of rape or sexual assault. Examples of the support required may include:

- Visiting patients and providing support to emotional families in cases of serious hospitalisation,

- Providing advice and support to bereaved families, including in cases of murder, suicide or violent/accidental deaths, accompanying to the funeral director as required.

- Providing advice to detainees, visiting prisoners or accompanying victims of sexual assault to court, police or hospital.

  • Assist in the preparation and response to a crisis situation involving large numbers of British nationals, such as forest fires, large scale accidents or natural disasters.
  • Liaise and attend meetings with local Spanish stakeholders, such as funeral directors, police, courts and social services, as well as local town halls and charities providing support and assistance to British nationals.
  • Support the completion of prevention and influencing objectives for Spain North East, helping to reduce preventable consular cases.
  • Provide some office support as required, including issuing Emergency Travel Documents, some Information Management duties, but with a particular focus on IT support. Intention is for the candidate to become the new IT Support Officer for the Palma office.
  • Proven experience in customer service handling.
  • Excellent communication and customer service skills, including an ability to support customers in traumatic or difficult circumstances.
  • Excellent interpersonal skills, ability to work collaboratively with colleagues in Spain, Wider Europe Network and the UK.
  • Ability to liaise with and manage external stakeholder relationships.
  • Attention to detail, strong analytical perspective and problem solving skills.
  • Ability to work at pace and prioritise, managing an often heavy workload; excellent organisational skills.
  • Fluency in both English and Spanish (a minimum of C2 level**).
  • Good IT skills (use of Outlook, PowerPoint, Word and Excel essential).
  • Key qualities are flexibility, empathy and resilience.
  • Full driving licence.

 

  • University degree.
  • Experience in a social work or welfare support setting.
  • Experience in statistics gathering and analysis.
  • An understanding of the issues that British nationals in Spain may face, both tourists and residents.
  • Project and event coordination experience.
19 January 2018
Administrative Officer (AO)
Full-time, Permanent
37.5
Europe, Eastern Europe & Central Asia
Spain
Palma de Mallorca
British Consulate
1
EUR
26,221.73
15 February 2018

This is a full-time permanent contract with 37.5 hrs working hours per week.

The successful candidate is subject to a confirmation of a background check, security clearance and the successful completion of a probationary period

The successful candidate will be enrolled in the Spanish Social Security Scheme and will therefore not be entitled to any gratuity from the Embassy/Consulate based on gross annual salary.

Regarding taxation, the Consulate in Palma is part of the British Mission in Spain, and as such supervised by the British Embassy. The Embassy is a Diplomatic Mission with tax exempt status and does not collect taxes for other States. Employees are fully responsible for payment of Spanish income tax at the legally required rate. Staff recruited locally by the British Embassy in Spain are subject to terms and conditions of service according to local Spanish employment law.

All applicants should have the right to live and work in Spain. The British Embassy does not sponsor work permits.

Please be advised that Consular positions at the FCO entail dealing with casework in situations that may involve death, detention, rape, assault, post-mortems, prison visits and highly distressed customers.

Candidates should therefore have a high level of resilience to trauma.

Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”.

We advise you to allow enough time to complete and submit your full application, since only applications completed and submitted before the deadline will be considered.

Please be advised that the British Diplomatic Missions will not be able to meet the travel costs incurred when travelling to the interview, nor the costs connected with relocation if offered a job.

Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

This opportunity is closed to applications.