View Vacancy - SH - I.T. and Security Co-ordinator, A2 (L)

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Foreign, Commonwealth and Development Office (Operations and Corporate Services)
Security, Information Technology Services

Working to the I.T & Post Security Manager (I.T & PSM) and the Regional Overseas Security Manager (ROSM) the I.T & Security Co-ordinator role is to be the coordination person for the consulate security team, providing a support and administration role.

The successful applicant will be responsible for providing support to the I.T and security management of all mission premises in Shanghai, providing administrative support as specified by the I.T & Post Security Manager or the Regional Overseas Security Manager.

As well as this role primarily being administrative there is an important liaison role; at times acting as the interface between a wide range of stakeholders and staff, UK based, locally-engaged, other security personnel, and members of the public. The role calls for a confident, articulate person who can project a presence, but also someone who can display empathy and calmness under pressure. Credibility will be important.

Roles and responsibilities:

Manage Windows network with 100+ users

  • Respond to user support requests
  • Troubleshoot and resolve user problems
  • Provide ad-hoc training to users to help them make the most of the system
  • Manage user accounts and access to the system
  • Maintain and keep administration records
  • Escalate problems to IT colleagues in the China Network and UK as appropriate

Manage Hardware and network infrastructure

  • Troubleshoot and resolve hardware and network problems with both IT hardware and telephone systems
  • Escalate problems to IT colleagues in the China Network and UK as appropriate
  • Rebuild and replace faulty equipment
  • Upkeep of hardware inventory
  • Support the I.T & PSM in project and maintenance work as required

Manage the security of the mission and IT systems

  • Support in the management of mission access and passes
  • Liaise with I.T & PSM and security guards when needed to identify and rectify security concerns;
  • Maintain and keep administration records on security processes and procedures updating accordingly
  • Act as a link between HR and the security team on staff clearances
  • Act as a source of support and information to staff
  • Support in the management and maintenance of CCTV and alarm systems across the mission
  • Ensure IT and standard security procedures are complied with
  • Escalate potential breaches as appropriate

Management and maintenance of non-business critical systems

  • Manage user accounts and access to a small windows network
  • Management and monitor of hardware, software and network infrastructure
  • Help set up rooms and equipment for presentations
  • Help to work on small scale

IT training, learning and development

  • Help build awareness and capability across an organisation of 100+ users
  • Assist I.T & PSM when required in training staff on processes, equipment and applications

Mission Crisis Response

  • Support in maintaining and updating Post Crisis Management Plan
  • Support in maintaining equipment for crisis response
  • Knowledge of Windows network systems
  • Fault-resolution and network/application troubleshooting across Windows network environments
  • Knowledge of Microsoft Office
  • Knowledge of viruses, hoaxes, and associated anti-virus programs, resources and avoidance strategies
  • Experienced at helping users get the most out of IT systems
  • Must be a UK passport holder
  • Knowledge of physical protection systems
  • Experience running a secure working environment and coordinating secure procedures
  • Chinese language ability
  • Experience delivering IT Support in a busy environment
20 March 2019
Administrative Officer (AO)
Fixed Term, Full-time
35
12 months
Asia Pacific
China
Shanghai
British Consulate General
1
CNY
14,776
22 April 2019

The position is advetised on a full time fixed term contract of one year.

We offer a competitive package, which includes basic salary, 22 days annual leave in pro rata, Annual Performance Related Pay, In Year Bonus based on performance, commercial insurance package including accidental insurance, medical insurance, and business travel insurance, various trainings for this position, work life balance and diversity and inclusion organization. The gross starting salary (before all deductions) is an abated monthly salary of CNY 14, 776/ month for British Nationals / UK passport holder. 

UK passport holders, Nationals from the UK who have Diplomatic status in China ("W" visa holder) and other nationals from EU countries, the USA, Canada, New Zealand or Australia are welcome to apply provided they have Diplomatic status in China ("W" visa holder).

Conditioned working hours is 35 hours/ week from Monday to Friday and flexible working can be arranged upon personal needs. For more details on our Total Rewards Package, please visit our website http://www.gov.uk/government/world/china.

Staff recruited locally by the British Consulate-General is subject to Terms and Conditions of Service according to local Chinese employment law.

Only short-listed applicants will be contacted regarding the next phase of the selection process. To those applicants not short-listed, we extend our appreciation for considering the British Government as a potential employer.

Please note that your application must be submitted before 23:55 on the day mentioned in the above field “Application deadline”.


Incomplete application forms will not be taken into consideration, so please ensure you provide the information requested. We regret to advise that we will only be contacting short-listed candidates. Applicants called for an interview will be assessed on the core competencies listed above.

To those applicants not short-listed, we extend our appreciation for considering the British Government as a potential employer.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

This opportunity is closed to applications.