View Vacancy - Pro Consul

The British Embassy in Dubai has 2 vacancies for the Pro Consul, Grade A2 (L) position.

Objective:

The successful candidate will have the ability to deliver a professional and efficient Consular service to British Nationals in Dubai and Northern Emirates.

The main purpose of the role, reporting to the Vice Consuls, is to ensure that British Nationals receive a professional high quality service and advice provided is accurate, timely, consistent and offered in a sensitive manner and in line with FCO guidance. This will include developing and maintaining contacts with local authorities and in the community, providing notarial and documentary services, and taking part in our communications and prevention work.

In response to local or regional crisis, they job holder will play a key role in the section’s response and deployment.

The successful candidate will need to be a self-starter, highly motivated and have excellent interpersonal and office management skills.

Main Duties and Responsibilities:

- Provide accurate advice and assistance in a sensitive manner to British Nationals and their families via face to face (pre-arranged meetings/walk-ins), telephone or email on a range of issues such as:

• Detainees, including visiting police stations and prisons
• Hospitalisations
• Dealing with bereaved families
• Child custody issues
• Missing Persons
• Mental Health
• Other sensitive cases such as rape, child abduction, forced marriage.

- Maintain accurate and concise case records of services provided (CASEBOOK/BRIDGE)

- Ensure all customer correspondence replied to in a timely and efficient way, providing consistent, accurate information in accordance with FCO guidelines.

- Be prepared to work out of hours, occasionally anti-social hours, as required.

- Take part in the Embassy emergency planning and any response to a Crisis affecting UK citizens.

- Administering the appointment system.

-Providing a range of counter services including notarial work and Emergency Travel Documents (ETDs) ensuring consistent customer service to BNs

- Collecting fees, cashing up and other financial requirement

- Ensure deadlines for Returns and Management Information are met

Prevention Communications and Outreach:

-Working with the Vice Consul help to deliver high quality local prevention and communications work, working closely with the post press/communications team and other senior stakeholders. Producing materials, using social media and attending events.

-Monitor changes in local procedures and practices, ensuring that all information and guidance for BNs reflects changes and is up to date e.g. service providers, lawyers list, travel advice, web pages

General:

-Carry out other reasonable ad-hoc duties in support of the Consular function.

-Participate in other embassy committees and support corporate activities as appropriate

Key Competencies:

• Delivering at Pace- Effectiveness in this area means focusing on delivering timely performance with energy and taking responsibility and accountability for quality outcomes
• Making Effective Decisions - Demonstrate accountability and make unbiased decisions. Examine complex information and obtain further information to make accurate decisions.
• Managing a Quality Service- Effectiveness in this area is about being organized to deliver service objectives and striving to improve the quality of service, taking account of diverse customer needs and requirements.
• Changing and Improving - People who are effective in this area are responsive, innovative and seek out opportunities to create effective change. 

Essential:

• Fluent in spoken and written English
• IT literate and well versed in Microsoft office applications.  
• Computer literacy in all Microsoft Office Packages and accurate typing skills;
• A team player who is capable of working on their initiative and who is adaptable to changing priorities.Must be able to work and act without close supervision;
• Excellent customer care skills and the ability to respond to a range of customers needs;
• Good interpersonal skills.