View Vacancy - Consular Officer (Pro-Consul) TUR22.011)

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Foreign, Commonwealth and Development Office (Consular Roles)
Consular

The Consular team in Turkey, consisting of seven Posts in Ankara, Istanbul, Antalya, Izmir, Marmaris, Bodrum and Fethiye, is part of the wider Europe South region and also part of a world-wide network representing British political, economic and consular interests overseas.

We are seeking an independent, dynamic and detailed oriented Consular Officer (Pro Consul) with prior experience in customer service to work at the Vice Consulate in Antalya. The jobholder will play a key role in providing modern and efficient consular assistance and services to British nationals. The role will include a regional remit, with remote working to help support the wider Turkish Consular Network of our six other posts and on occasion other posts in the Europe South Consular Network.

Roles and responsibilities 

Assistance

  • Providing a high level of consular assistance and support to British nationals in a wide range of circumstances including hospitalisations, death, arrest, rape and sexual assault, missing persons, child custody and financial difficulties;
  • Carrying out vulnerability assessments and providing corresponding assistance to vulnerable British nationals;
  • Liaison with local contacts such as hospitals, law enforcement authorities; courts, prisons, tour operators as well as other key stakeholders, such as charities and support organisations in order to provide assistance to British nationals;
  • Handling correspondence, telephone enquiries, and counter appointments;
  • Managing expectations of British nationals to what assistance they can expect according to circumstances; signposting of British nationals to the relevant information sources and creating awareness of their own responsibility;
  • Some travel may be required;
  • Some out - of- hours work may be required to assist extremely vulnerable British nationals

Administration

  • Managing Consular fees and undertaking basic financial activities;
  • Managing the online appointments booking system;
  • Printing and issuing Emergency Travel Documents, including stock responsibilities
  • Provide a range of notarial and documentary services for British nationals in Turkey.Updating and maintaining the consular content on GOV.UK, in regards to service provider lists (lawyers, translators, funeral directors etc.);
  • Performing other administrative duties as required

Outreach and Prevention

  • To develop and maintain a network of contacts with relevance for consular assistance and crisis related work, e.g. local authorities, British Community groups and other stakeholders where necessary;
  • To help organise outreach events and participate at other stakeholder events;
  • To assist the consular network with the Prevention and Partnerships plan;
  • To help identify and implement network/country specific prevention campaigns to change British behaviour abroad.

Crisis

  • Take part in Turkey wide crisis preparedness efforts and activities, e.g. table tops & semi live exercises, crisis hub training and crisis meetings
  • Deploying to support British nationals who have been involved in a large scale incident or crisis
  • Assisting in preparation and response to large-scale events

Corporate

  • Participate in relevant corporate structures 1) as part of corporate responsibilities and 2) as part of personal development
  • To undertake other duties that may reasonably be required and which are in accordance with the grading and core competencies of the job
  • Having a sound awareness of the Consular Strategy and work in accordance with the principles set out within the strategy
  • Expectation to contribute to working and best practice groups
  • Excellent command (both oral and written) of English and Turkish, Common European Framework level/equivalent C1 or above*;
  • Previous experience in a customer facing role and the ability to respond to a wide range of customer needs
  • Good communication, interpersonal and team working skills
  • Adaptability and a positive mind-set towards change and working as part of a wider team
  • Self-motivated and able to work effectively and proactively without close supervision
  • Flexibility, resilience, patience and the ability to confidently deal with difficult situations, including out of hours and in an emergency or crisis
  • Ability to display a high level of discretion and responsibility
  • Excellent organisational and time management skills
  • Excellent telephone manner and communication skills
  • Proficient IT skills, in particularly Office 365 applications
  • Experience in a similar role
  • Knowledge of the Turkish administrative, justice and legal systems and social services
3 February 2022
Administrative Officer (AO)
Full-time, Temporary
36.25
Europe, Eastern Europe & Central Asia
Turkiye
Antalya
British Vice Consulate
1
USD
USD 1,447 gross (monthly)
1 April 2022

This is a full-time temporary contract for 5 working days (36.25 hours net) for 9 months with possibility of renewal of the seasonal contract .

The monthly salary for this position is 1,447 USD gross A2(L) level. Please note that staff members are responsible for paying any income tax required by local law.

All applicants should have the right to live and work in Turkey. The British Vice Consulate does not sponsor for work permits.

The successful candidate will be subject to professional background check, security clearance and a probation period of 2 months.

Staff recruited locally by the British Vice Consulate are subject to Terms and Conditions of Service according to local Turkish employment law.

British Diplomatic Missions are equal opportunities employers, dedicated to inclusivity, a diverse workforce and valuing difference. We are committed to developing a learning organisation that enhances business performance, maximises our staff’s potential and encourages staff innovation and development.

It is important to note that the consular caseworker role is very demanding and will entail dealing with casework in situations that may involve death, detention, rape and sexual assault and prison visits. You will be required to deal face to face with highly distressed customers who may be in shock, grieving and in a crisis situation. Candidates should therefore have a high level of resilience to trauma.

Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”.

We advise you to allow enough time to complete and submit your full application, since only applications completed and submitted before the deadline will be considered.

Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.

Please be advised that the British Embassy will not be able to meet the travel costs incurred when travelling to the interview, nor the costs connected with relocation if offered a position.

* Please note Common European Framework of Reference for Languages: Learning, Teaching, Assessment  indicates Level C1 as Mastery or proficiency Level which comprehends that a person can understand with ease virtually everything heard or read; can summarize information from different spoken and written sources, reconstructing arguments and accounts in a coherent presentation; can express themselves spontaneously, very fluently and precisely, differentiating finer shades of meaning even in the most complex situations. For more information please click on the following link CEFR. Please bear in mind in case you are invited for an interview your languages skills are going to be assessed.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

This opportunity is closed to applications.