View Vacancy - Club Manager

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Foreign and Commonwealth Office (Operations and Corporate Services)
Corporate Services Support

PLEASE NOTE: THIS JOB IS ASSOCIATED WITH BRITISH HIGH COMMISSION BUT THE CANDIDATE WILL BE DIRECTLY EMPLOYED BY THE UNION JACK CLUB . THIS IS A STANDARD APPLICATION TEMPLATE HENCE WE HAVE NOT BEEN ABLE TO CHANGE FEW CATEGORIES

Purpose of job:

To oversee the smooth day to day running of the Union Jack Club; restaurant, shop, lounge, bar, gym and tennis club. Deliver a high level of customer service to all members, in compliance with FCO Good Practice Guide to Clubs and Commissariats.

Main duties: 

Customer Service

  • Provide a high level of customer service to ensure all club members and guests have a positive experience of using Club facilities.
  • Plan and deliver a programme of regular social events throughout the year in agreement with the committee.

 Staff Management

  • Motivate and manage a large Team of staff, to ensure they are provided with necessary training, contracts and performance reviews. Actively manage poor performance and misconduct.
  • Maintain and manage staff records (shifts, leave etc.) as well as wider HR requirements.
  • Encourage a supportive and inclusive team working environment, recognising diversity.
  • Arrange and manage recruitment campaigns as and when required

 Financial Management

  • Ensure that effective systems are in place and maintained to ensure the Club operates within the Clubs and Commissariat Guidance issued by the Foreign and Commonwealth Office.
  • Lead on all procurement and contract management for the club, ensuring best value for money and overall responsibility for effective stock control.
  • Prepare monthly financial reports for the Club Committee and Club President and implement annual audit recommendations.  

Facilities Management

  • Regularly Update H&S instructions encompassing all facilities
  • Create and regularly update a staff handbook outlining main principals and objectives of working within the Club environment
  • Apply and maintain strict H&S and food hygiene standards across all the facilities and for events.
  • Co-ordinate with High Commission Estates Department to ensure all Club facilities are maintained to a high level for the safety and benefit of all members and Club staff

PLEASE NOTE: THIS JOB IS ASSOCIATED WITH BRITISH HIGH COMMISSION BUT THE CANDIDATE WILL BE DIRECTLY EMPLOYED BY THE UNION JACK CLUB . THIS IS A STANDARD APPLICATION TEMPLATE HENCE WE HAVE NOT BEEN ABLE TO CHANGE FEW CATEGORIES

This is an exciting role in one of the largest and much loved diplomatic clubs in New Delhi. The Club Committee are looking for an individual who can develop our operation, innovate, investigate and introduce new ideas, products and ways of stimulating interest in club activities. Your main objective will be to improve and sustain standards across all of our activities, building a clear picture of increased customer satisfaction. 

You will lead a Team of committed and experienced staff. The Committee will expect to see a committed, well disciplined, well trained dedicated group, all able to support one another and work together in the most professional way possible. Inclusivity is of paramount importance, listening to the Team and acting on good suggestions should be factored in. Your leadership and control of the staff will be a vital part of the duties of a Club Manager. 

The role demands a professional with excellent experience of working in a similar sized operation in the hospitality, leisure, or retail industries. Naturally the Committee will also consider candidates with transferable skills from other professional disciplines.  

The committee would prefer qualifications or a sound understanding of the Hospitality Industry, Accounts, Communication Skills, Customer Care, Food and Beverage, Sports Activities and Entertainments. Simple IT skills are essential, Microsoft Word, Excel, PowerPoint will be needed. A very good level of English is required and an ability to adapt to some British Cultural requirements will be necessary.

Making Effective Decisions, Delivering at Pace
29 January 2020
Full-time, Permanent
40 hours flexible over a six day period
South Asia & Afghanistan
India
New Delhi
British High Commission
1
INR 62,000 plus Medical Benefits, Additional Allowances and matched PF Contributions
1 March 2020

The budgeted compensation for the position will be INR 62,000 plus Medical Benefits, Additional Allowances and matched PF Contributions.

The Union Jack Club offers a competitive remuneration package, including salary, benefits, a leave entitlement, Health Insurance and relevant L&D opportunities.

Employment offers are subject to successful clearance of pre-employment and security checks. 

No accommodation or relocation expenses are payable in connection with this position.

We treat people with respect and equality and have a policy of zero tolerance for any form of discrimination, bullying, or harassment. 

This is a good opportunity to be part of a strong, diverse team.

To Apply:

If you are interested in the position, please send in your CV and a short (max 1 page) expression of interest explaining why you are suitable for the job and any supporting qualifications, to the Club Committee Vice Chairman John Berry john.berry@fco.gov.uk Copying in Chair, Liz McClymont  l-mcclymont@dfid.gov.uk  and Club Secretary Olivia Ball Olivia.ball@fco.gov.uk

Deadline for applications is by midnight on Wednesday, 29th January 2020. Interviews are expected to be conducted on 5th February 2020.

Internal candidates applying for this position should also inform their current line managers, and check for the eligibility clause if on probation, else the applications will not be considered.

We will not accept online applications.

  • Applicants who do not have the required qualification & experience should kindly abstain from applying, as their applications will not be considered.
  • Only shortlisted candidates will be contacted and no telephone enquires will be dealt with.
  • The appointment will be subject to Police Verification and other checks including references, educational and professional. 

‘’Please note that all the applicants will be required to strictly adhere to the security guidelines for Union Jack Club‘’

We welcome all applications irrespective of age, race, colour, gender, disability, sexual orientation, religion, belief or creed. We are also open to applications from people who want to work flexibly.

Please be aware that you will only be able to apply to vacancies for Local Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

This opportunity is closed to applications.