View Vacancy - AUH - Deputy Head, MENA Regional HR Hub C4(L)

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Foreign and Commonwealth Office (Operations and Corporate Services)
HR, RCSH (Regional Corporate Service Hubs)

The British Embassy Abu Dhabi has a vacancy for a Deputy Head for the Middle East and North Africa (MENA) Regional Human Resources Hub.

The Regional HR Hub based out of the British Embassy Abu Dhabi serves the Middle East and North Africa region, covering 25 British Embassies and Consulates General. We work with Corporate Services Teams and Senior Leaders at posts to ensure HR best practices, to support operationally, and to advise strategically.

The role of the Regional HR Hub is to provide key HR services (including recruitment, job evaluation, pay and reward, talent and performance management, and HR enquiries) to customers across the region. We provide a strategic and professional HR capability to support Regional Senior Leaders in delivery of business objectives. The Regional HR Hub forms an integral part of the global HR offer to staff working in the overseas network for the UK’s Foreign and Commonwealth Office (FCO), leading on all region-specific HR issues in collaboration with the London-based HR Directorate.

The Deputy Head reports to the Head of Regional HR and will oversee the HR Hub's day to day operations. It is a HR generalist role responsible for the oversight and delivery of key HR services and processes for local staff working at British Embassies, Consulates General, and other Offices located in the MENA Region. You will work closely with the Head of Regional HR, the HR Business Partner (based in London), and with HR policy leads to develop and manage HR policies and processes which are globally consistent but locally appropriate. You will also be responsible for leading and managing high-level engagement with senior stakeholders and partners in the region.

Duties and responsibilities:

  • Responsible for providing HR advisory and consulting support across the HR life cycle to the HR Hub stakeholders.
  • Delivery of HR processes including recruitment, performance management and development, compensation and benefit; continuous improvement in each of the process streams, scoping and implementation of new technology or systems in the Hub as required.
  • Function as the HR liaison between the HR Directorate and the Region on their portfolio of activity, ensuring all new HR policies are communicated and implemented within the network.
  • Support the development of regional HR policies (e.g., consistency of terms and conditions, labour law, etc.). Work closely with the Head of Regional HR to ensure consistency and sharing of best practice.
  • Review and make recommendations on Local Staff Terms and Conditions of Service, ensuring regional consistency where possible.
  • Outreach and management of HR hub stakeholders, including Heads of Mission, Corporate Services Managers, and staff from Other Government Departments (OGDs). This will include frequent communication, both written and verbal, facilitating regional video conference and teleconference calls.
  • Perform job grading and evaluation processes for a range of positions regionally under central guidance.
  • Assist and advise on Pay & Reward strategies when required.
  • Oversee the delivery of effective management information (MI) on a range of HR indicators for the team and contribute to the delivery of the Regional Hub’s Service Level Agreement with posts.
  • Be responsible for customer satisfaction levels and implementing measures to improve service.
  • Line management for HR Strand Leads, providing guidance, feedback on performance and development, and effective delegation of work. Countersigning Officer for five (5) HR Officers.
  • Work closely with Regional HR Head on Business continuity planning and arrangements. Take part in the Embassy emergency planning and any response to a crisis situation
  • Maintain overview of labour relations in posts across region, proactively becoming familiar with Employment Law requirements in key markets.
  • Keep professional knowledge up-to date, following trends, ideas, and innovations occurring within the HR sphere to ensure services standards are met and a culture of improvement grows within the Hub.
  • Deputise for Head of Regional HR Hub.

Key competencies required:

  • Seeing the Big Picture - Having an in-depth understanding and knowledge of how your role fits with and supports organisational objectives and the wider public needs. Focusing your contribution on the activities which will meet the organisation’s goals and deliver the greatest value. Scanning the political context and taking account of wider impacts to develop long-term implementation strategies that maximise opportunities to add value to the organisation.
  • Making Effective Decisions - Being objective, using sound judgement, evidence and knowledge to provide accurate, expert, and professional advice. Showing clarity of thought, setting priorities, analysing, and using evidence to evaluate options before arriving at well-reasoned justifiable decisions. Creating evidence-based strategies, evaluating options, impacts, risks, and solutions to maximise return while minimising risk, and balancing social, political, financial, economic, and environmental considerations to provide sustainable outcomes.
  • Leading and Communicating - Leading from the front and communicating with clarity, conviction, and enthusiasm; supporting principles of fairness of opportunity for all and a dedication to a diverse range of stakeholders. Managing and engaging with people with honesty and integrity, and upholding the reputation of the department and the organisation.
  • Building Capability for All - Having a strong focus on continuous learning for oneself, others and the organisation. Being open to learning, keeping one’s own knowledge and skill set current and evolving. Managing talent and ensuring a diverse blend of capability and skills is identified and developed to meet current and future business needs. Creating a learning and knowledge culture across the organisation to inform future plans and transformational change.
  • Minimum of 6-8 years’ experience in a HR role, preferably in a HR generalist capacity.
  • Professional Certification in HR (CIPD or equivalent).
  • At least a bachelor’s degree in Business Administration or Social Sciences, or post-graduate qualification in Human Resources or related field.
  • Team management experience.
  • Strong interpersonal and communication skills, self-motivated and results driven. Keenly aware of customer requirements.
  • Excellent organisational ability, with proven ability to manage, plan, and prioritise tasks and workload.
  • Resourcefulness in solving problems and demonstrates good judgement. Ability to respond quickly and flexibly to meet multiple and changing priorities.
  • A confident communicator with excellent interpersonal skills, proven ability to engage and influence at all levels internally and with external contacts, and collaborate effectively across Embassy teams.
  • Excellent IT skills and office administration skills, with good knowledge of Microsoft Office applications (Word, Outlook, Excel, PowerPoint).

  • Understanding and experience in a multi-functional or shared service environment.
  • Experience in any of the specialist fields in Human Resources.
  • Experience of working in the GCC.
  • Experience in using a cloud-based recruitment tool/ online applicant tracking system.
Seeing the Big Picture, Making Effective Decisions, Leading and Communicating, Building Capability for All
24 August 2019
C4 (L)
Full-time, Permanent
Middle East & North Africa
United Arab Emirates
Abu Dhabi
British Embassy
1 November 2019

The Embassy aims to offer an attractive working environment and remuneration package for this role, including: 25 days of annual leave per annum, on-site swimming pool, gym, and sports facilities.

Salary is at AED 21,994 per month.

There are no other allowances payable as part of this package. No accommodation and relocation expenses are payable in connection with this position.

Conditioned working hours are 38 hours per week. Standard working hours are from 07:30 to 15:06, including a lunch break of 36 minutes, from Sunday to Thursday. The jobholder should be flexible in their approach to hours worked as these will be dictated by operational needs and may involve working out of hours.

Successful candidates will be required to transfer their visa under the Embassy's sponsorship.

How to apply:

Interested candidates must attach 1) an updated Curriculum Vitae (CV) and 2) a covering letter.

Your application must also include examples of when you have demonstrated the competencies outlined above.

Applications that do not include these information will not be considered.

Closing date for applications is at 23:55 (UAE local time) on 24 August 2019.

Applications received after the stated deadline will not be considered.


The recruitment process, including security clearance, is expected to take around two months. The successful candidate must be able to obtain a valid UK security clearance to the required level.

The start date mentioned in the job advert is a tentative start date and the successful candidate will be required to undergo security vetting procedures. Any offer of employment will be subject to the candidate achieving suitable clearances.

Due to the large number of applications we receive, only those shortlisted for the next step of the recruitment process will be contacted.


The British Embassy Abu Dhabi is an equal opportunities employer, dedicated to inclusivity, a diverse workforce, and valuing difference.

Please be aware that you will only be able to apply to vacancies for Local Staff roles with the British Government through this official site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official site. If you complete and send an application through any other site, we will not receive it.

This opportunity is closed to applications.