View Vacancy - Entry Clearance Assistant - Sylheti Speaker

Main purpose of the job:

The main purpose of the Enrichment Team Entry Clearance Assistant (ECA) role is to help reduce the threat to the UK border of immigration abuse. 

The Enrichment ECA role is to check and verify the information included in visa applications is accurate, truthful and complete. ECAs verify documents to ensure they are genuine and interview visa applicants, and their sponsors, to gather factual information about their visa application. The Enrichment ECA’s findings ensure the visa-officer (ECO) has the relevant information about the applicant when making the visa decision.

Enrichment ECAs conduct background checks, help identify forged documents, interview visa applicants and their sponsors, make reports on their findings, update UKVI records and help identify patterns of abuse.

Enrichment ECA work is an essential element of UKVI’s work and there is a firm emphasis on national security and a culture of customer satisfaction for people who wish to come to the United Kingdom legally. The ECA role is integral to UKVI’s vision to be recognised as a globally trusted operation that delivers excellent customer service and accurate decisions that keep the UK safe and secure. 

This Enrichment ECA role is based in New Delhi but focused upon visa applications made by nationals of Bangladesh. Fluency in Sylheti – verbal and written - is essential.

Roles and responsibilities:

There are a range of VSA – grade A1 roles in UKVI. All the roles will involve the following generic responsilbities:

Delivering Results

• Data-entry; inputting, accessing and updating UKVI’s IT systems
• Linking paper correspondence with relevant records
• Record management – IT and paper based
• Passport handling, visa writing and passport despatch
• Information checking and verification
• Meeting personal productivity benchmarks and undertaking all tasks with a very high degree of accuracy.

Customer Focus

• Understanding and striving to meet UKVI’s customer service targets
• Dealing with all customers fairly and courteously
• Acting with professionalism in all circumstances
• Referring queries to more senior staff when appropriate
• Accepting and acting upon feedback
• Always acting  within UKVI’s Code of Personal Conduct

Working with others

• Working effectively and supportively with colleagues, both individually and in a team
• Treating everyone with consideration and respect, regardless of work pressure
• Contributing to effective team working and morale when the opportunity arises
• Demonstrate willingness to be flexible and support colleagues when they are under pressure
• Take personal responsibility for playing your part in an efficient and tidy office environment.

Communicating

• Communicate clearly and effectively with customers, colleagues and team members
• Handling of telephone and email enquiries
• Writing effectively and assisting with correspondence, drafting and report writing; providing information clearly and concisely

Learning and Development

• Being open and flexible approach to new ideas, drawing on skills and experience to contribute to improvements in working practices
• Make the most of opportunities for self-development and job related training
• Take an interest in issues concerning the office and share knowledge with others 

Learning and development opportunities:

Useful training/guidance given once in job: 

UKVI offers a development programme based upon business need and individual staff requirements. Development opportunities will be discussed with the successful applicant.

Any other information:

Essential on arrival

Sylheti – 100% fluency 

An ability to deliver at pace and use skilled judgment to make important decisions.

Strong computer skills – in particular MS Office and the internet

Strong interpersonal skills, with the ability to work in, and fully contribute to, a small team 

Strong interpersonal skills, with the ability to engage with visa applicants and their sponsors (in English and Sylheti) by telephone and video conference in order to build a rapport and gather & test information, whilst obtaining the required detail in a professional and customer friendly manner. Having the ability to challenge omissions or lack of veracity as appropriate.

No relocation, housing or any other related costs or assistance will be provided. 

What we want from you:

We are seeking flexible people who work well in a busy IT-based office environment. You will need to be adaptable and show a willingness to undertake a variety of tasks. You will need an eye for detail, a positive attitude, good communication skills and the ability to work as part of a busy and focused team. We also want you to enjoy working with us – so please bring your sense of fun too - and enjoy getting to know your new role and your new colleagues.

Other skills / experience / qualifications:

Essential on arrival:

• Education: must be a university graduate
• An excellent command of English and Sylheti (written and spoken)
• Good communication and people-friendly interpersonal skills
• Strong computer skills (MS Office, accessing databases & web based applications)
• The ability to work as part of a team and work under pressure to meet challenging targets
• A positive attitude, can do attitude, with attention to detail