View Vacancy - SIN - Emergency Travel Document Desk Officer, B3(L)

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Foreign, Commonwealth and Development Office (Consular Roles)
Consular

Main purpose of job:

1 – Provide policy advice on complex ETD casework to colleagues at the ETD Centres and in the wider consular network; and, to complete nationality determinations to enable ETDs to be issued to British Nationals who have not previously held a UK passport.

2 - To lead projects to update all ETD training materials (by 31 March 2022) and deliver a programme of tailored training to ETD Centres (by 31 August 2022). 

You will work as part of the Document Policy Team in Consular Assistance Department. The team plays an important role in supporting British Nationals overseas whilst protecting the UK border by ensuring that only those eligible for an ETD receive one. You will play a key role in in maintaining a quality ETD service and will manage relationships with our key stakeholders, including the ETD Centres in Madrid, Singapore and Ottawa, and HM Passport Office (HMPO).

Emergency Travel Documents (ETDs) are a key part of our consular assistance offer. It is one of the largest consular services - we usually issue around 30,000 ETDs globally per year. As of May 2021, all ETDs are processed in one of three processing hubs (ETD Centres). Overseas Consular teams are still involved with complex cases, printing and stock management of ETDs.

Casework (60%)

Some ETD applications very complex and must be approached carefully. You will provide policy advice to consular staff in London and overseas on complex ETD cases, liaising with specialist advisers, members of the ETD Policy Team, ETD Centres in Singapore, Ottawa and Madrid, HM Passport Office (HMPO) when required. You will make nationality determinations for ETD applicants who have not previously held a full passport.  You will be main point of contact for Document Policy Team with the ETD Centre in Singapore.

Training Lead (30%)

You will lead on a project to update the training materials for the ETD Policy Team, ensuring that training material on the online learning platform (GLO and for use in workshop are up to date and reflects current policy/practice). You will lead on continuing to deliver ETD policy and guidance training colleagues in the ETD Centres who now process all ETD applications globally. 

Service and policy delivery (5%)

You will consider and implement innovative and creative ways for the development of our ETD service. You will contribute to the continuous development of ETD policy, identifying emerging themes or gaps in policy/guidance and support the team to secure stakeholder agreement for the required policy changes. 

Team Resilience (5%)

You will cover for other team members when necessary, including on ETD operations. You will collate management information on ETDs for external stakeholders.

  • Excellent verbal and written communication skills enabling effective communication in English (minimum C1 level)
  • Ability to follow guidance, think through complex casework and understand risk
  • Strong attention to detail and problem solving skills
  • Excellent interpersonal skills, including the ability to work collaboratively with a range of colleagues, and understand the issues that British nationals may face overseas
  • Good IT skills (proficiency in Outlook, PowerPoint, Excel and Teams)
  • Experience of end to end ETD processing
  • Official Sensitive security clearance
  • Recent HM Passport Office nationality training
8 July 2021
Executive Officer (EO)
Fixed Term, Full-time
30
12 months
Asia Pacific
Singapore
Singapore
British High Commission
1
SGD
3,790
16 August 2021

Due to the Government of Singapore’s measures to prevent the spread of Covid-19, including safe distancing and travel restrictions, we are only able to accept applications from those currently resident in Singapore.  

This is a part-time and fixed-term contract until 31 August of 2022 . Normal working hours are 30 per week. 

We offer time and financial support for the successful candidate to take advantage of professional learning and development opportunities inside and outside of the organisation.

The BHC has an active Learning & Development Committee which works hard to provide a comprehensive L&D offer. There is a wide range of options available for personal development including training courses, coaching and mentoring, job-shadowing, presentations and learning sets. 

Staff have access to a wide variety of online resources through the International Academy and Civil Service Learning. Staff are strongly encouraged to take advantage of all available opportunities.

All new hires undertake a workplace induction and there are a number of mandatory e-learning courses that must be completed in order to pass probation.

In addition to the above, there is a role-specific L&D offer including:

  • HMPO nationality training 
  • Essential Consular Work Course
  • ETD Curriculum on GLO
  • Shadowing ETD team in London and ETD Centre in Madrid

Normal working hours are 37.5 per week: 8.30am to 5.00pm from Monday to Friday, but this is a part time role of 30 weekly working hours: 8.30am to 2.30pm from Monday to Friday.  

BHC Singapore supports and promotes flexible working as a crucial part of our inclusive offering. 

In addition to the duties which this job normally entails, you may from time to time be required to undertake additional or other duties as necessary to meet the needs of the High Commission, including playing a part in the corporate life of the mission and supporting any crisis response.

No accommodation or relocation expenses are payable in connection with this position. You must have or be able to obtain a local work permit which we will sponsor.

Staff recruited locally by the British High Commission are subject to terms and conditions of service according to local Singapore employment law. 

Employment offers are subject to successful clearance of pre-employment checks. Only short-listed applications will be called for personal interviews.

The British High Commission is an equal opportunities employer and does not discriminate on grounds of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation.

Employees who are not liable to pay local income tax on their Mission salary may have their salaries reduced by the equivalent local income tax amount.

Please note that your application must be submitted before 23:55 on the day mentioned in the above field “Application deadline”.

This job can be based in Singapore or Spain (any of the locations of the Spain network). If you are interested in applying to more than one location, you should submit an application for each. Please go to https://fco.tal.net/candidate and search the location and job title and “Apply".

Incomplete application forms will not be taken into consideration, so please ensure you provide the information requested. We regret to advise that we will only be contacting short-listed candidates. Applicants called for an interview will be assessed on the core competencies listed above.

Interviews for this role will be done remotely.

To those applicants not short-listed, we extend our appreciation for considering the British Government as a potential employer.

The start date mentioned in the job advert is a tentative start date and the successful candidate will be required to undergo security vetting procedures. Any offer of employment will be subject to the candidate achieving suitable clearances.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

This opportunity is closed to applications.