View Vacancy - SIN - Insight and Evaluation Manager, EO
Main purpose of job:
The Integrated Review Refresh, published in March 2023, set out how the UK will prioritise the Indo-Pacific, making the region a permanent pillar of the UK’s international policy. To support this policy, FCDO is strengthening its strategic communications capability in the Indo Pacific.
The Indo Pacific Communications Hub is a new team of four based in British High Commission Singapore which replicates FCDO Comms Directorate’s successful hub model deployed in other regions across the world. The team will be a vital hub working with and complementing FCDO’s global network of communicators based in London and at posts across the Indo Pacific region. The team brings together specialist skills in campaign delivery, strategic communication, media handling, digital, insight, monitoring and evaluation to the network. There is potential to increase the size of the Hub subject to funding.
With a focus on engaging and optimistic stories about the UK’s mutually beneficial partnerships with countries across this geographically and culturally diverse region, the Hub will use third-party voices, digital and traditional media channels, and excellent insight to engage audiences and influence perceptions.
HMG’s Indo Pacific communication aims to demonstrate the UK’s long term commitment to a free and open Indo Pacific by showing the value of its reliable partnership with the region on security, stability, prosperity and climate change.
This is an exciting opportunity for an excellent insight and evaluation specialist to join a new team delivering innovative campaigns supporting an HMG foreign policy priority. You will play a crucial role in shaping impactful strategic communications.
Working directly to the Head of Regional Campaigns, you will be responsible for analysing and interpreting data from a range of sources to provide actionable insights that will help shape our campaign strategies . You will produce regular evaluations of regional campaigns, as well as work on longer-term projects to improve the way we communicate and interact with our audiences.
You will be enthusiastic and proactive; have experience of using Google Analytics, social media listening tools, survey and focus group data; and be able to translate audience insight into actionable communications advice. With an eye for emerging communications trends, you will have a passion for sharing your insight and evaluation skills with others.
You will be based in British High Commission Singapore. You should also expect to travel, across the region and to the UK.
Roles and responsibilities/what will the jobholder be expected to achieve:
- Work closely with the Indo Pacific Communication team in London, as well as the regional communication leads in Bangkok and Canberra, to provide the latest audience insight to help inform and design strategic media and digital communications campaigns.
- Improve how we use our existing data to gain better insight into our audiences, and find new sources of information to identify and understand our audiences – both online and via traditional media channels. Use this insight to develop benchmarks for our campaigning activity – including using dashboards to track and present performance of our campaigns.
- Use audience insight to provide strategic communications advice to identify excellent stories for media and digital communications that will advance our communications objectives, whilst also identifying and managing risks.
- Support the upskilling of communicators across the Indo Pacific region in line with the latest Government Communication Service learning and development programmes, in audience insight and evaluation.
The following are essential upon arrival:
- At least three years professional experience in media, communications or PR, with insight and evaluation skills
- A good understanding of collecting and analysing data from different sources, for example on the performance of web pages, social media content and email, Google Analytics, focus groups, surveys and stakeholder/academic research
- Good understanding of digital performance metrics, to advise on evaluation plans, including bench marking and KPI (key performance indicator) setting
- Up-to-date knowledge of the latest trends in consumer behaviour and data in the media and digital space
- Excellent interpersonal and communications skills, including stakeholder engagement skills to build credibility with senior government/business representatives as well as colleagues within the UK government network
- Experience of organising and delivering campaigns evaluation
- Excellent organisational and self-management skills to respond effectively to tight – and changing – deadlines and priorities
- Sound knowledge of MS Office and project management tools
- The ability to learn quickly and work with a high degree of autonomy
- A positive “can-do” attitude that can see way through challenges
- Evidence of research to inform communications advice and of using evaluation to learn lessons and improve communications
- The ability to build and maintain networks with counterparts in other organisations.
The following is desirable but not required:
- Experience of working with Government departments and/or public-sector agencies
We offer a competitive package, which includes basic salary of SGD 5,211 per month and a generous annual wage supplement (as part of total guaranteed remuneration) of an additional 2 months’ salary paid out in December each year, Central Provident Fund (CPF) payment in lieu for non-Permanent Resident foreign nationals, 23-days annual leave entitlement and a health insurance plan. The basic salary is non-negotiable.
We have a generous leave offer including: 23 days annual leave, increasing to 25 after 5 years' service, with the option to carry over up to 12 days into the subsequent leave year; 14 public holidays; generous maternity and paternity leave; and childcare leave. We encourage volunteerism and offer up to 3 days paid volunteer leave.
We offer medical insurance to support staff with the high costs of healthcare in Singapore and periodic reimbursement for the cost of eye tests and replacement eye wear.
Learning and development opportunities:
We offer time and financial support for the successful candidate to take advantage of professional learning and development opportunities inside and outside of the organisation.
The BHC has an active Learning & Development Committee which works hard to provide a comprehensive L&D offer. There is a wide range of options available for personal development including training courses, coaching and mentoring, job-shadowing, presentations and learning sets. Staff have access to a wide variety of online resources through the International Academy and Civil Service Learning. Staff are strongly encouraged to take advantage of all available opportunities.
All new hires undertake a workplace induction and there are a number of mandatory e-learning courses that must be completed in order to pass probation.
Normal working hours are 37.5 per week: 8.30am to 5.00pm from Monday to Friday.
British High Commission Singapore supports and promotes flexible working as a crucial part of our inclusive offering. Our current posture allows for staff to work from home for up to 40% of their working week, subject to line manager agreement.
In addition to the duties which this job normally entails, you may from time to time be required to undertake additional or other duties as necessary to meet the needs of the High Commission, including playing a part in the corporate life of the mission and supporting any crisis response.
No accommodation or relocation expenses are payable in connection with this position. You must have or be able to obtain a local work permit which we will sponsor.
Staff recruited locally by the British High Commission are subject to terms and conditions of service according to local Singapore employment law.
Employment offers are subject to successful clearance of pre-employment checks. Only short-listed applications will be called for personal interviews.
The British High Commission is an equal opportunities employer and does not discriminate on grounds of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation. Our values of Collaboration, Opportunity, Respect and Excellence (CORE) are our guiding principles. We aspire to live our values consistently in order to make the British High Commission a great place to work where staff feel valued, supported and inspired to be their best. To learn more about the Commission, watch Life at the British High Commission Singapore.
Please note that all successful candidates will be expected to serve a minimum of 6 months in their new role before being eligible to apply for further positions within the British High Commission.
Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline."
Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.
We advise you to allow enough time to complete and submit your full application since only applications completed and submitted before the deadline will be considered.
All applicants are required to mandatorily fill the online application form completely including the employment and educational details, experience, professional skills and behaviour-based questions. We will be thoroughly reviewing the applications and incomplete form in any respect may not be considered while shortlisting for the next stage.
Only shortlisted candidates for interview will be contacted. Interviewees will be assessed on the core behaviours/qualifications listed above. Unsuccessful candidates will be notified via the system in due time.
Appointable candidates who were unsuccessful may be placed on a ‘reserve list’. If during the reserve period of 6 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate.
For inclusivity and diversity, please remove the following personal information when uploading your CV: name, address, email address, age, date of birth, gender, and nationality.
The start date mentioned in the job advert is a tentative start date and the successful candidate will be required to undergo security vetting procedures. Any offer of employment will be subject to the candidate achieving suitable clearances.
This opportunity is closed to applications.