View Vacancy - SIN - Customer Sales Support Analyst, AO
Main purpose of job:
The UK Hydrographic Office (UKHO) operates a regional office, out of the British High Commission (BHC) in Singapore. The UKHO is an Executive Agency of the Ministry of Defence and has been charting the world’s oceans for more than 200 years. The primary aim of the organisation is providing navigational products and services for the Royal Navy and merchant mariners to save and protect lives at sea. The UKHO holds a strong market position through effective management of their worldwide distribution network of chart agents.
The UKHO produces a worldwide series of some 3,500 paper nautical charts, 200 publications under the ADMIRALTY brand and Electronic Navigational Charts (ENCs). The ADMIRALTY portfolio is sold globally and used by nearly 70% of international shipping. In a complex regulatory environment, with safety critical products, competition never previously faced and a market of over 50,000 vessels working through a worldwide network of over 100 independent distributors, the Admiralty branded network faces a real challenge in leading the development of a new digital business.
The Customer Sales Support Analyst will be part of the Customer Services Team based in Singapore, and will be trained to help resolve UKHO digital product cases, as well as to provide Singapore Team with Sales Support functions.
The job holder may be required to travel occasionally in the region to support the diverse range of distributors and customers, participate in conferences, trade fairs and exhibitions. We prefer the candidate to have good communication skills and be able to think on their feet and respond to the changing market conditions.
The job holder will report to the Senior Technical Manager and be required to work closely with various teams in the UK and Singapore through effective engagement, participation in local initiatives and relationship management.
Roles and responsibilities
1. Customer Support
- Have basic technical knowledge across a range of subjects including computer hardware, software, communication and UKHO products and services.
- Providing support on UKHO digital product cases.
- Providing technical documentation to help with the resolution of technical issues.
- Keeping up to date with the new products and services offered by UKHO and with the developments amongst OEMs and the impact of those developments on UKHO products and services.
2. Sales Support
- Updating Accounts information via CRM
- Supporting administrative tasks related to business activities – generating monthly sales report, seminars, exhibitions, visits, travels, etc.
3. Contacts and Communications
- Regularly communicate issues / updates to distributors and end users
- Interact with the whole of Customer division, in particular Customer Services, Technical Product Management, Sales and Channel Teams for the delivery of customer feedback and resolving customer cases.
Essential on arrival:
- Ability to analyse information and make considered, timely decisions
- Ability to multi-task, prioritising as appropriate
- Good communication skills, both written and oral
- Good IT literacy
- Proficient in MS Office suite
- Diploma/Degree in Maritime Studies or Business Studies
- Experience of working in a customer service role
- CRM / SAP experience
- Experience and understanding of the merchant marine sector
- Knowledge of ADMIRALTY products and services
- Proficiency in Power BI is a plus
- Able to communicate in Mandarin
We offer a competitive package, which includes basic salary of SGD 4,118 per month and a generous annual wage supplement (as part of total guaranteed remuneration) of an additional 2 months’ salary paid out in December each year, Central Provident Fund (CPF) payment in lieu for non-Permanent Resident foreign nationals, 23-days annual leave entitlement and a health insurance plan. The basic salary is non-negotiable.
We have a generous leave offer including: 23 days annual leave, increasing to 25 after 5 years' service, with the option to carry over up to 12 days into the subsequent leave year; 14 public holidays; generous maternity and paternity leave; and childcare leave.
We offer medical insurance to support staff with the high costs of healthcare in Singapore and periodic reimbursement for the cost of eye tests and replacement eye wear.
Learning and development opportunities:
We offer time and financial support for the successful candidate to take advantage of professional learning and development opportunities inside and outside of the organisation.
The BHC has an active Learning & Development Committee which works hard to provide a comprehensive L&D offer. There is a wide range of options available for personal development including training courses, coaching and mentoring, job-shadowing, presentations and learning sets. Staff have access to a wide variety of online resources through the International Academy and Civil Service Learning. Staff are strongly encouraged to take advantage of all available opportunities.
All new hires undertake a workplace induction and there are a number of mandatory e-learning courses that must be completed in order to pass probation.
Normal working hours are 37.5 per week: 8.30am to 5.00pm from Monday to Friday.
BHC Singapore supports and promotes flexible working as a crucial part of our inclusive offering.
Please note that the High Commission supports flexible working for its staff. Our current posture allows for staff to work from home for up to 40% of their working week, subject to line manager agreement.
In addition to the duties which this job normally entails, you may from time to time be required to undertake additional or other duties as necessary to meet the needs of the High Commission, including playing a part in the corporate life of the mission and supporting any crisis response.
No accommodation or relocation expenses are payable in connection with this position. You must have or be able to obtain a local work permit which we will sponsor.
Staff recruited locally by the British High Commission are subject to terms and conditions of service according to local Singapore employment law.
Employment offers are subject to successful clearance of pre-employment checks. Only short-listed applications will be called for personal interviews.
The British High Commission is an equal opportunities employer and does not discriminate on grounds of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation. Our values of Collaboration, Opportunity, Respect and Excellence (CORE) are our guiding principles. We aspire to live our values consistently in order to make the British High Commission a great place to work where staff feel valued, supported and inspired to be their best. To learn more about the Commission, watch Life at the British High Commission Singapore.
Please note that all successful candidates will be expected to serve a minimum of 6 months in their new role before being eligible to apply for further positions within the British High Commission.
Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline."
Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.
We advise you to allow enough time to complete and submit your full application since only applications completed and submitted before the deadline will be considered.
All applicants are required to mandatorily fill the online application form completely including the employment and educational details, experience, professional skills and behaviour-based questions. We will be thoroughly reviewing the applications and incomplete form in any respect may not be considered while shortlisting for the next stage.
Only shortlisted candidates for interview will be contacted. Interviewees will be assessed on the core behaviours/qualifications listed above. Unsuccessful candidates will be notified via the system in due time.
Appointable candidates who were unsuccessful may be placed on a ‘reserve list’. If during the reserve period of 6 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate.
For inclusivity and diversity, please remove the following personal information when uploading your CV: name, address, email address, age, date of birth, gender, and nationality.
The start date mentioned in the job advert is a tentative start date and the successful candidate will be required to undergo security vetting procedures. Any offer of employment will be subject to the candidate achieving suitable clearances.
This opportunity is closed to applications.