View Vacancy - DXB - Residence Assistant (S1)

The British Embassy Dubai is part of a worldwide network, representing British Political, Economic, Commercial and Consular interests overseas.

The Embassy currently has a vacancy for a dynamic, hardworking and trustworthy professional to join the Embassy as a Residence Assistant for the Consul Generals (CG) Residence on a fixed term contract for two (2) years.

The jobholder will work closely with the Events Officer and the Consul General in maintaining all aspects of the Residence, supporting official entertaining, cleaning duties and other household tasks as assigned.  

This is a great opportunity for a self-motivated and trustworthy person to join a friendly, professional and welcoming team at the British Embassy in support of diplomatic work. We are an inclusive employer and actively support equality of opportunity at work and have an excellent programme of learning and development.  

If you love working as part of a team, are motivated to work in a unique and fast-paced environment and take pride in maintaining a household to a very high standard, we encourage you to apply. 

Duties and responsibilities: 

Cleaning: 

• Clean private areas and guest suites of CG’s Residence and other areas as directed by Events officer and the CG to a consistent high standard.
• Dust and polish furniture. Vacuum and polish floors. Clean bathrooms.
• Clean silverware, antiques and works of art.
• Prepare guest bedrooms and bathrooms as required. 

Laundry: 

• Wash and iron laundry to a high standard.
• Keep linen cupboards tidy and that linen and towels are ready for guest bedroom and bathroom as required and ensure that table linen is ready for Residence functions. 

Serving and waiting:

• Welcome guests
• Serve and wait at table
• Serve drinks and canapés at receptions.
• Preparing and clearing up after events.
• Help manage extra staff at events.
• Occasional preparation of food during official events.

Other: 

• Keep a record of food and drink consumed at events.
• Maintain regular inventories.
• Purchase consumables for the Residence as required.
• Liaise with the Corporate Services Team to ensure maintenance support to the Residence.
• Liaise with security guards and team to ensure effective security of the Residence.
• Co-ordinate arrangements for all official visitors staying at the Residence.
• Arrange services with local suppliers such as florists and dry cleaners.
• Provide additional support to the Events Officer to ensure smooth running of the Residence.

The above list is not exhaustive, and the jobholder will be required to be flexible and take on other ad hoc tasks as required, including participating in the Embassy’s emergency planning and any other response to a crisis.

Key behaviours required:

• Managing a Quality Service - Deliver service objectives with professional excellence, expertise and efficiency, taking account of diverse customer needs.
• Delivering at Pace - Take responsibility for delivering timely and quality results with focus and drive.
• Working Together - Form effective partnerships and relationships with people both internally and externally, from a range of diverse backgrounds, sharing information, resources and support.

• At least two (2) years of previous experience in housekeeping, preferably in an international environment.
• Able to work effectively and supportively with colleagues, both individually and in a team.
• Responsive to customer needs and able to treat others with respect and courtesy regardless of work pressures.
• Flexibility and ability to learn quickly.
• Dedicated and careful.
• Able to act with discretion at all times.
• High level of accuracy and attention to detail.
• Able to use different tools and chemicals in cleaning process, following H&S regulations.
• Excellent communication skills in English. Able to express ideas and messages clearly and concisely, both orally and in written communication.